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Peter Tyson Reviews 

14,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that browsing and ordering products online is wonderfully straightforward, consistently offering great prices on high-end electronic equipment. Consumers also praise the exceptionally fast and reliable delivery service, with many parcels arriving safely the very next day in perfect condition. Some people were dissatisfied with minor issues regarding packaging, noting that occasional orders unfortunately arrived in slightly damaged or unsealed boxes. A few reviewers also experienced small initial hiccups, such as receiving the wrong item or encountering minor operational faults before helpful customer service replacements were quickly arranged.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Clients share positive opinions on product, highlighting great build quality and excellent performance.... See more

Price

Reviewers highlight positive aspects of price, frequently praising competitive rates, clearance bargains, and... See more

Service

Consumers find service to be positive, highlighting efficient communication, quick replies, and helpful... See more

Order

People report positive experiences with order, highlighting effortless purchases, quick deliveries, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more

Company replied

Rated 5 out of 5 stars

After receiving excellent advice on the phone I placed my order online to benefit from the limited time offer. My order was handled very efficiently and delivered very quickly. Yet again, Peter Tyson... See more

Company replied

Rated 5 out of 5 stars

I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrativ... See more

Company replied

Rated 5 out of 5 stars

Very quick replies and service. A clean and easy to follow website with very helpful information about each item. Good follow up and a strong feeling that the customer is really important. There w... See more

Company replied



Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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4.9

All reviews

(14,099)

3,169 reviews in the last 12 months

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Rated 5 out of 5 stars

Easily searchable website made finding…

Easily searchable website made finding what I wanted quite simple. I liked that alternative suggestions were made for me to consider. I found the online shopping experience positive and I was updated with accurate information regarding the deliver of my purchase and when to expect it. I will continue to use Peter Tyson for my hi fi needs.

August 6, 2026
Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, delivered next day on a 2 day delivery service. Product and price brilliant, will order again for any other products when needed.

August 6, 2026
Rated 5 out of 5 stars

Excellent Customer Service

Despite having to return an item, I would not hesitate to shop with Peter Tyson again. Their customer service is outstanding. Emails were replied to quickly and their responses were reassuring and professional. I will definitely be a returning customer.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience with Peter Tyson

Superb experience with Peter Tyson. Traded my old gear for new Quad 3 amplifier and CD transport. Trade in values were higher than expected. I also traded my Focal speakers for Quad, but the Quads weren't right for my room so I wanted to swap back. Liam W was a star and arranged this with no quibbles. I highly recommend them.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Peter Tyson I was able to…

Thanks to Peter Tyson I was able to afford a pair of speakers I would have no longer been able to afford being an O.A.P. I had bought a pair of Wharfedale 12.2 speakers from the Clearance section and was astonished to see and hear that both speakers were in perfect condition and at a great price. I need to start saving for a new amplifier now!

August 6, 2026
Rated 2 out of 5 stars

Disappointing

The headphones I'd placed an online order for turned out to be out of stock, so I was offered another (slightly more expensive) pair for the price I'd paid. I was initially happy enough, but when the pair arrived the box was very damaged and had already been opened and resealed - a completely unacceptable condition to receive an item in, but especially one intended as a gift. I returned them and did receive a refund without much hassle, but I was surprised that someone thought it ok to send an item in that state. I probably wouldn't purchase from here again.

August 5, 2026
Peter Tyson logo

Reply from Peter Tyson

Hi Kirsten,

Sorry to hear about your recent experience.

We do keep all of our opened stock in a separate warehouse and use different selling channels for it so please accept my sincere apologies that this happened.

I can assure you this won't happen again in the future.

Kind Regards
Paul
Customer Service Manager

Rated 5 out of 5 stars

An expensive purchase and one I’m delighted with

I recently bought the Ruark R410 All-in-One Music System. An expensive purchase and one I’m delighted with. Peter Tyson made the purchase and delivery straightforward and smooth. I was very impressed.
Now happily enjoying this handsome speaker.

July 6, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you're delighted with your new music system, Gerard! It's wonderful that the purchase and delivery process was straightforward and smooth for you. Enjoy your new speaker!

Rated 5 out of 5 stars

Super quick delivery and communication…

Super quick delivery and communication at every stage.

August 5, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad to hear you had a great experience with our quick delivery and communication. Thank you for your positive feedback, Keith!

Rated 5 out of 5 stars

Great price and Customer Service

Best price for theTV I was after by a long way and excellent Customer Service! Would not hesitate to use again!

August 12, 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

We're so pleased you found the best price for the TV you were looking for and experienced excellent customer service! We appreciate your kind words and look forward to serving you again, John.

Rated 5 out of 5 stars

Great quality and excellent value…

Recent purchase of a Loewe radio was great. The pricing was excellent - the best around. Delivery was fast and efficient. Communication was generally excellent, although a small query raised by email with customer services, after delivery, wasn’t answered.

Overall, though, I was very pleased and would certainly buy from them again. They have a huge range of first class products and they never compromise on quality and value.

August 11, 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

Thank you for your wonderful 5-star review, Howard! We're so pleased to hear you found our pricing excellent and enjoyed fast, efficient delivery. We sincerely apologise that your email query went unanswered and we're looking into this. We truly appreciate your kind words about our product range and commitment to quality.

Rated 5 out of 5 stars

Great service!

On time, all equipment excellent - very happy with the service overall!

August 3, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear that your equipment arrived on time and that you are very happy with our service overall! Thank you for your positive feedback, Sioned.

Rated 5 out of 5 stars

I like PT app there's so much great…

I like PT app there's so much great products, got very good deal on the speakers, looking forward to buy more.

August 5, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you're enjoying the great products available and that you got such a good deal on your speakers! We look forward to assisting you with future purchases, Peter.

Rated 5 out of 5 stars

Great service

Super fast, friendly and efficient service. Many thanks!!

July 31, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear you had such a great experience with our fast, friendly, and efficient service. Thank you for your positive feedback, David!

Rated 5 out of 5 stars

My purchase arrived damaged.

My purchase arrived damaged.
Tyson’s customer service on the matter was amazing and within 2 days the item was exchanged via courier at no cost or hassle.

July 30, 2026
Peter Tyson logo

Reply from Peter Tyson

We are truly sorry to hear your purchase arrived damaged. We're glad our team could resolve the issue quickly and efficiently for you. We appreciate your understanding and positive feedback.

Rated 5 out of 5 stars

Order tv and it was delivered the next…

Order tv and it was delivered the next day , excellent product , excellent service .

August 3, 2026
Peter Tyson logo

Reply from Peter Tyson

We are delighted to hear that you are so pleased with both your new TV and the speedy delivery service you received! Thank you for your wonderful feedback, Richard.

Rated 5 out of 5 stars

Great sales service quick delivery also…

Great sales service quick delivery also top notch after sales no problems replacing my faulty item.

August 4, 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased to hear that you experienced great sales service, quick delivery, and top-notch after-sales support when replacing your faulty item. Your satisfaction is our priority!

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