I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more
Company replied
Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more
Company replied
My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more
Company replied
Company details
Written by the company
Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late delivery. Needed to be chased
Bought a portable ac with next weekday delivery fee paid. No oroduct arrived for more than a week. Company did not deliver until i phoned them. Product recieved 2 days later after phoning them. Company did not offer to refund the 10pound next weekday delivery probably because i did not ask.
June 3, 2026
Reply from Peter Tyson
Hi,
Sorry to hear about the delays with receiving your order.
Having checked the order, our sales team should have been in touch at the start to let you know that we were awaiting stock from the suppliers and, as soon as the stock arrived it was then dispatched and delivered on your chosen day.
Kind Regards
Bang & Olufsen Century Weave A5 Speaker.
Great service as always from Peter Tyson delivery was quick and item was well packed and secure, I queried if the item was in stock and the sales team got back to me straight away to say it was. 5 stars
June 10, 2026
Reply from Peter Tyson
We're so glad to hear you had a great experience with our quick delivery and responsive sales team. Thank you for your kind words, Alexander!
Great price
Great price. Definitely worth popping back to the web site periodically to find some nice bargains.
Never had any issues with any items or delivery. Thumbs 👍🏻 up.
June 8, 2026
Reply from Peter Tyson
We're so glad you find great bargains on our website and appreciate your positive feedback about our items and delivery. Thank you, Stuart!
Very Competitive. Vwry Helpful
Very competitive, very helpful and very efficient. I'm a returning customer and would thoroughly recommend Peter Tyson - they are a pleasure to deal with - thank you!
June 9, 2026
Reply from Peter Tyson
We truly appreciate your kind words and continued support, Graham. We are delighted to know you had such a positive experience with us again. Thank you!
I bought the B&O round portable…
I bought the B&O round portable speakers. Excellent product with a price to match. Great communication and delivery was super quick. A+
June 3, 2026
Unprompted review
Reply from Peter Tyson
We appreciate your feedback! We're delighted you love your speakers and had a great experience with our service.
Outstanding service
Great communications at the ordring stage, followed by very prompt delivery.
June 11, 2026
Unprompted review
Reply from Peter Tyson
We're so pleased you had great communication and prompt delivery. Thank you for your kind words, Malcolm!
Reply from Peter Tyson
We are so glad you enjoyed your experience with us. Thank you for your kind words!
Great service
Great service. Easy process to order our Delonghi air con machine online. Good communication and arrived on time.
June 9, 2026
Reply from Peter Tyson
We're so glad you found the online ordering process easy and that your delivery arrived on time! Thank you for choosing Peter Tyson, Georgina.
All in just great
June 9, 2026
Reply from Peter Tyson
We're glad you enjoyed your experience. We appreciate your positive feedback, Rodger.
i bought the full set of polk speakers…
i bought the full set of polk speakers from you.front rear centre and sub.delighted with them.
June 9, 2026
Reply from Peter Tyson
We are delighted you are enjoying your full set of Polk speakers. Thank you for your wonderful feedback, Michael!
Reply from Peter Tyson
We're happy to hear you had a positive experience with our team and products, Gary.
Reply from Peter Tyson
We appreciate your feedback, Marc.
Excellent service and promptness
Excellent service and promptness, p and p a little steep but worth it to get a product that is difficult to source. Will definitely use again.
June 9, 2026
Reply from Peter Tyson
We're so glad you appreciated our excellent service and promptness. We look forward to serving you again, Ian!
Smooth Sailing
Item ordering went perfectly well, and sale price very nice . It was delivered very promptly. All seems to be working well and very happy with the product as a noticeable upgrade to my older unit. I'd be happy to purchase again from PT!
June 8, 2026
Reply from Peter Tyson
We are so pleased to hear that your ordering experience was perfect and that you are happy with your new unit. We appreciate your feedback, Chris!
Reply from Peter Tyson
We appreciate your kind words. We're glad we could help, James.
Exceptional customer service from start to finish
I recently purchased a Chord Qutest DAC from Peter Tyson and encountered an issue where a USB cable became stuck in the unit’s port, making it impossible to repack for return. From the moment I contacted them, Liam handled everything with patience, efficiency and professionalism throughout.
Despite the complications — including me being on holiday abroad at the time — Liam arranged an exchange, adjusted the collection date to suit my schedule, and even provided clear practical advice on how to package the unit safely given the cable issue. The turnaround was remarkably fast, with the unit reviewed and the cable successfully removed without any damage.
Communication was prompt, friendly and thorough at every stage. This is exactly the kind of after-sales service that makes a real difference, and I wouldn’t hesitate to buy from Peter Tyson again.
Highly recommended. 👍
June 22, 2026
Unprompted review
Reply from Peter Tyson
We are so pleased to hear about your positive experience with us, especially regarding the support you received. It's wonderful to know that we could assist you efficiently and professionally, even with the complications. We truly appreciate your kind words and recommendation, Robert.
I've just bought speakers and a new…
I've just bought speakers and a new amplifier from Peter Tyson and they could not have been more helpful, will definitely use them again. Great prices and service.
June 8, 2026
Reply from Peter Tyson
We're so glad we could help you with your new speakers and amplifier, Chris. Thank you for your kind words; we appreciate your business!
Speedy service.
June 9, 2026
Reply from Peter Tyson
Thank you for your 5-star review, David. We're glad our speedy delivery exceeded your expectations.
Very good value and delivery excellent
Very good value and delivery was timely and the product
June 3, 2026
Reply from Peter Tyson
We're glad you enjoyed our product and timely delivery, Malcolm.
Reply from Peter Tyson
We're happy to hear you found our pricing good and delivery quick. Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.