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Peter TysonReviews 

13,759
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and professional approach in resolving issues swiftly and efficiently. Many people appreciate the competitive pricing, often finding products at great deals, sometimes even cheaper than direct from the brand. The delivery service is frequently lauded for its speed, with many orders arriving quickly, often next day, and items being well-packaged and in perfect condition. The products themselves, including refurbished and clearance items, are consistently described as high quality and performing as expected, often exceeding expectations. However, some customers also noted issues with delivery, experiencing delays, missing items, or couriers refusing to complete services like taking items inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

People report positive experiences with product, often noting significant upgrades and excellent sound... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good and competitive... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Order

Customers had positive experiences with order, praising the easy-to-navigate website and smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more

Rated 5 out of 5 stars

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more

Company replied

Rated 5 out of 5 stars

Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more

Company replied

Rated 5 out of 5 stars

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more

Company replied



Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Asks customers to review

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4.9

All reviews

(13,759)

3,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasant experience when…

Always a pleasant experience when ordering online from Peter Tyson. Received my speakers the very next day, with 4 meters of complementary quality QED speaker cable. Very impressed with my speakers too.

June 4, 2026
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Reply from Peter Tyson

We're so pleased to hear you had a pleasant online ordering experience and received your speakers so quickly! Enjoy your new speakers and the complementary cable.

Rated 5 out of 5 stars

My experience of the technical and…

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t get past the set up screen on the second occasion. However PT staff Steve and Danny were excellent and sorted this out extremely quickly. The last unit appears to be working as it ought to.

June 4, 2026
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Reply from Peter Tyson

We appreciate you sharing your experience. We are glad our team could assist you effectively and that your product is now working as expected. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Superb service

Great communication throughout. Fast delivery and arrived in perfect condition. Many thanks.

June 11, 2026
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Reply from Peter Tyson

We're so glad to hear you had a great experience with our communication and delivery! Thank you for your kind words.

Rated 5 out of 5 stars

No fuss

No fuss. Professional service as usual.

June 11, 2026
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Reply from Peter Tyson

We appreciate your kind words, Brian. We're glad you had a professional experience with us.

Rated 5 out of 5 stars

Peter Tyson's greatest asset

I found the people at PT to be their greatest asset.
They were unfailingly helpful with every aspect of my purchase experience - from cancelling the original order to ensuring its replacement rrached me swiftly.
I will certainly go back to PT again.

June 11, 2026
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Reply from Peter Tyson

We are so pleased to hear that our team provided such helpful support throughout your purchase experience. We appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Buy with confidence.

Liam W in maintenance department got hold of my issue and sorted out a solution within a day. The true test of any company is the quality of aftercare issues. In this respect I can highly recommend Peter Tyson. Buy with confidence.

June 25, 2026
Unprompted review
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Reply from Peter Tyson

We're so happy to hear our team provided such excellent aftercare and resolved your issue quickly. Thank you for your kind words and recommendation, Keith!

Rated 5 out of 5 stars

Always great service and delivery…

Always great service and delivery times. Bought this as a pre used product, in great condition and priced well

June 4, 2026
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Reply from Peter Tyson

We're so pleased you found our service and delivery great. We appreciate your positive feedback on the product's condition and price.

Rated 4 out of 5 stars

They lose a star because they refused…

They lose a star because they refused my trade-in simply because I no longer had the original box for my 10-year-old speakers, and despite them being in mint condition. Finding a practical solution to this problem shouldn't be rocket science.

June 11, 2026
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Reply from Peter Tyson

We appreciate your feedback regarding the trade-in policy. We understand your frustration about the original packaging requirement. We hope you enjoy your new purchase.

Rated 5 out of 5 stars

Online purchase AAAA++++++

Online purchase, very good site, easy, logical, purchase process, delivery quickly, as expected. AAAAAA+++++++.

June 4, 2026
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Reply from Peter Tyson

We appreciate your feedback, John! We're glad our online purchase process was easy and logical, and delivery was quick.

Rated 5 out of 5 stars

Brilliant price and flawless delivery

Fantastic experience ordering from Peter Tyson. The ordering process was incredibly smooth, the tracking was clear, and my items arrived quickly and perfectly packaged. Will absolutely use them again. Highly recommend!

June 4, 2026
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Reply from Peter Tyson

We're so pleased to hear you had such a fantastic experience with us, Ana! It's great that your ordering process was smooth and your items arrived quickly and perfectly packaged. Thank you for your recommendation!

Rated 5 out of 5 stars

I recently purchased a MeacoCool MC…

I recently purchased a MeacoCool MC Series Pro 10000 BTU portable air conditioner from Peter Tyson.

There were a few issues during the process, including delays obtaining stock updates, an initial invoice that referenced the wrong model, and a failed first delivery attempt due to the lift in my building being out of service. However, whenever I contacted customer services, they were responsive and helpful in resolving matters.

The team accommodated my request to change from the 9000 BTU model to the 10000 BTU version, confirmed the correct unit had been dispatched, and kept me updated when I raised concerns. The correct unit was ultimately delivered, and the delivery driver was very helpful in assisting with getting the unit upstairs.

Overall, I found Peter Tyson to be professional, competitively priced and customer-focused. While communication could have been a little more proactive at times, I was pleased with the way the issues were handled and would happily purchase from them again.

June 3, 2026
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Reply from Peter Tyson

We truly appreciate your detailed feedback and are glad to hear that, despite the initial challenges, we were able to resolve everything to your satisfaction. We value your business and look forward to serving you again.

Rated 5 out of 5 stars

Good quality

Item arrived on time. Good value for the money. Build quality seems good and was easy to set up

June 10, 2026
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Reply from Peter Tyson

We are so glad to hear you are happy with the timely arrival and quality of your item! Thank you for choosing Peter Tyson, Jon.

Rated 5 out of 5 stars

All good

All good, many thanks 👍😎

June 10, 2026
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Reply from Peter Tyson

We appreciate your positive feedback and are delighted that everything was to your satisfaction. Thank you, Pete.

Rated 5 out of 5 stars

Very prompt response and delivery of…

Very prompt response and delivery of purchase.
Web site works well

June 10, 2026
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Reply from Peter Tyson

We are so glad you found our website helpful and appreciate your kind words about our prompt service. Thank you for choosing Peter Tyson, John.

Rated 3 out of 5 stars

Late delivery. Needed to be chased

Bought a portable ac with next weekday delivery fee paid. No oroduct arrived for more than a week. Company did not deliver until i phoned them. Product recieved 2 days later after phoning them. Company did not offer to refund the 10pound next weekday delivery probably because i did not ask.

June 3, 2026
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Reply from Peter Tyson

Hi,

Sorry to hear about the delays with receiving your order.

Having checked the order, our sales team should have been in touch at the start to let you know that we were awaiting stock from the suppliers and, as soon as the stock arrived it was then dispatched and delivered on your chosen day.

Kind Regards

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