Jeremy Policarpio was AMAZING! He was so kind, friendly, and professional. He had a wonderful personality and really made you feel like he cared about your pets. He thoroughly explained the coverage a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Nationwide Pet Insurance for a few years now. The customer service is great. Knowledgable, curteous, and willing to answer my questions without making me feel rushed to make my decis... See more
Carter was very helpful in getting my babies registered for insurance. He also noticed that I was being quoted for the state of California instead of Arkansas. What a huge savings once this was fixe... See more
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered... See more
Company replied
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kevin was great
Kevin was super knowledgeable and very friendly. He answered every question and followed up to make sure we had our needs met. He also got a great price for us.
July 20, 2026
Patty register for insurance
was easy to register Patty have had nationwide insurance on several dogs over the years .staff was friendly and very helpful
July 20, 2026
Very friendly sign-up and easy and fast…
Very friendly sign-up and easy and fast claimes process.
July 20, 2026
Knowledgeable and helpful
I spoke to Todd to add two more baby’s to my policy. He was very knowledgeable and helpful!
July 20, 2026
Franklin was great!
Franklin was great at explaining the price options and ensured I got my discounts!
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I applied on June/23 and never got any…
I applied on June/26 , it has been 26 days , I never got any further information or phone calls or mail or email
June 23, 2026
Reply from Nationwide Pet Insurance
Hi Mei Chen Wang,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Applied weeks ago and still haven’t…
Applied weeks ago and still haven’t been approved?! Why does it take this long for a simple pet insurance application? I didn’t even know you needed to review something for a getting insurance for an animal. Are they doing a background check on my entire life history?
June 27, 2026
Reply from Nationwide Pet Insurance
Hi Bianca Riggs,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Signed up for Nationwide pet insurance…
Signed up for Nationwide pet insurance through my work benefits to take care of medical expenses related to my aging cat Simba who is now 15. First claim I’ve submitted for $763 for preventative check up, vaccinations, prescription and xray scans to check a mass in his lung was denied. Reason for denial they do not cover preventative care and have deem the other treatments to a pre-existing condition. Waste of time and money
July 19, 2026
Unprompted review
I need for this to completely go…
I need for this to completely go through I need my little girl checked out please
July 19, 2026
Reply from Nationwide Pet Insurance
Hello Christina Klemp,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Ms.Rose is very Kind
Ms.Rose is very Kind , Helpful , Professional and Knowledgeable .
My 2 Cats are well covered with your wonderful Health Insurance. Thank you.
July 18, 2026
This was such a simple process
This was such a simple process. Thanks for focusing on the user experience. It really shows.
July 18, 2026
Thorough explanation!
Everything was explained well and your price is really reasonable! Very nice gentleman to work with ! Thanks
July 18, 2026
Very easy sign up and appears to be…
Very easy sign up and appears to be good insurance. Nationwide is one of the most well known insurance companies.
July 18, 2026
Easy to do and the comparative matrix…
Easy to do and the comparative matrix was helpful
July 18, 2026
Quick prompt
July 18, 2026
I need to speak with nation wide staff…
I need to speak with nation wide staff but I have no way to get ahold of them in regards to the email they sent me. If this could please be resolved I would appreciate it!
July 17, 2026
Reply from Nationwide Pet Insurance
Hi Cesar Hernandez,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
My new job offers a discount so I…
My new job offers a discount so I called. The staff member was great and the rate was really good. You also insure birds.
July 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.