Jeremy Policarpio was AMAZING! He was so kind, friendly, and professional. He had a wonderful personality and really made you feel like he cared about your pets. He thoroughly explained the coverage a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warning!
Warning: Do not buy their insurance. They will deny every claim you submit. Reasons? Looks like they come up with them on the fly.
I wrote hundreds of reviews and this is the first negative one.
Easy to apply, but adjustments take a long time.
Although the application process is easy, if you apply through an employer and need to update your address, the process is slow because the change must be made via the employer, and you have to wait for the data to synchronize with Nationwide.
Got to talk with a live person and got…
Got to talk with a live person and got straight answers, and then was directed to a helpful person to re-establish my policy. I just wish there were specific policies and guidelines for Service Dogs since they live different lives then pets do and support real issues every day. Thanks
Really nothing to say except become a…
Really nothing to say except become a customer to see for yourself how wonderful it is to be a Nationwide customer
Clear guidance as to what was covered…
Clear guidance as to what was covered what was not covered that my Vetrinarian practice was part of your program and you had a very reasonable price for a dog of my dog age. Everything else I looked at was over $150 a month. I’m very happy with the plan. I hope I don’t have to use it much but I do have an appointment with the Vetrinarian on Wednesday, 23 July for her to get an exam and get her rabies and county license tags. I know that won’t be covered, but it encouraged me to look into what I could get for insurance. I hope I’m happy with what I got.
Overall great experience was given very…
Overall great experience was given very clear and accessible information.
Customer service was excellent
Customer service was excellent . It was a speedy response , knowledgeable , kind , helpful, friendly , resolved issue instantly
the rep was very knowledgeable and…
the rep was very knowledgeable and friendly. automated system was easy to navigate and received fast call back as requested to begin the process.
Very helpful customer service
Very helpful customer service, was able to add a pet to my policy with no issues. I would highly recommend Nationwide to my friends and family.
May use AI-assist with repliesRead more
I wanted to enroll both my dogs
I wanted to enroll both my dogs. It didnt give me that option.

Reply from Nationwide Pet Insurance
Very professional and informative with…
Very professional and informative with multiple options!!!
Thank you
Good price and good customer service
Good price and good customer service . Thanks for all
BEF Very thorough with explaining the…
Very thorough with explaining the policies and adjusting my quote to fit my needs.
Kevin was great
Kevin was super knowledgeable and very friendly. He answered every question and followed up to make sure we had our needs met. He also got a great price for us.
Patty register for insurance
was easy to register Patty have had nationwide insurance on several dogs over the years .staff was friendly and very helpful
Very friendly sign-up and easy and fast…
Very friendly sign-up and easy and fast claimes process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







