Jeremy Policarpio was AMAZING! He was so kind, friendly, and professional. He had a wonderful personality and really made you feel like he cared about your pets. He thoroughly explained the coverage a... See more
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I've been using Nationwide Pet Insurance for a few years now. The customer service is great. Knowledgable, curteous, and willing to answer my questions without making me feel rushed to make my decis... See more
Carter was very helpful in getting my babies registered for insurance. He also noticed that I was being quoted for the state of California instead of Arkansas. What a huge savings once this was fixe... See more
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered... See more
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Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
4K reviews
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Easy application process and reasonable initial cost pending
It was easy to apply for pet insurance with Nationwide and reasonably priced during my initial application. Will see how it goes forward after our final policy is activated.
July 23, 2026
Do not fall for Nationwide's insurance…
Do not fall for Nationwide's insurance ssam. They lure you in while you have a puppy o to reasonable rates. Then one day, when your puppy is an adult, they "rape" you with charges. My bill went up 63% one year without any promise of not gouging in the he future. In other words, next year they can raise my rates 100%, And of course getting new insurance on an older dog is prohibitive. Shame in Nationwide. Do not fall prey to their tactics. I'm writing to the insurance commission.
July 24, 2026
Unprompted review
New Policy
Simple to purchase. Competitive price & love the option for payroll deduction!
July 24, 2026
It is very easy to navigate and the prices are great and reasonable
It is very easy to navigate and understand the plans,and the prices are good.
July 23, 2026
Adrianna was great and made adding…
Adrianna was great and made adding mango to my policy painless!
July 23, 2026
Eric was great to work with
Eric was great to work with, patiently explained the options available.
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The first contact I had was really…
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered. I have had your ins for 14 yrs prior and things have changed a lot I guess with the new policy I am getting, I almost decided to look elsewhere
I contacted the billing dept the next day and had a very good experience with the lady I spoke with. She helped me get things staightened out and was very helpful. I give her a 5 star rating!
July 23, 2026
Reply from Nationwide Pet Insurance
Hi Mary Bielak,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you as soon as possible to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Was an easy experience.
July 23, 2026
Staff is good a very helpful
Answered my questions easy to understand. Explained the opinions clearly.
Made it easy to decide the coverage I needed for my dog. Was very easily to enroll.
July 22, 2026
Representative was professional
Representative was professional, patient, and helpful in setting up new dog insurance policy. This will be our second time using Nationwide Insurance and we are happy about that.
July 22, 2026
Elaine was great
Elaine was great! Answered all my questions and explained everything very well!
July 22, 2026
The agent was very helpful and answered…
The agent was very helpful and answered all my questions clearly.
July 22, 2026
The application process was quick and…
The application process was quick and easy. However, I should be able to add my adult children as policyholders not just me and my wife. I also don't understand the need for underwritting for Pet Insurance.
July 22, 2026
Reply from Nationwide Pet Insurance
Hello Chermark Pettigrew,
Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.
A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.
Thank you for being a valued member. We look forward to speaking with you soon.
Easy to understand and straightforward…
Easy to understand and straightforward to apply. Made the experience actually enjoyable!
July 22, 2026
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