Love the coverage, and the reimbursement process which makes filing a claim and getting refunds super easy and quick. Love the website. But why do you need two months of premiums up front ? None of... See more
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Review summary
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Christine was very polite, knowledgeable and helpful in deciding which policy to subscribe to for our dog. She did not make me feel rushed and took her time with any questions.
My wait time on hold for a representative was minimal. The agent Rosie was very helpful and friendly. She went over all the information and answered my questions I accomplished what I needed to d... See more
Elaine was amazing to work with. She’s a true professional and was kind and patient and so thorough in reading through all the coverage and disclosures for the plan I selected. I love our Nationwide c... See more
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
4K reviews
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Easy process.Really liked that our…
Easy process.Really liked that our pet's vet was in a dropdown menu.
April 11, 2026
Coverage is great for a reasonable…
Coverage is great for a reasonable price. Process was easy.
April 20, 2026
It said 38.84 price so I was expecting…
It said 38.84 price so I was expecting that to come off my card but instead they took off over 70 dollars I am very angry and will b canceling and expecting a full refund
April 19, 2026
Easy Getting my pet insurance
I just called and I got my pet insurance and the customer service put me on a 3-day waiting period for the policy.
February 28, 2026
Your representative was very…professioa
Your representative was very professional as well as helpful with details to consider
April 18, 2026
The application process was quick and…
The application process was quick and easy. Submitting claims has been easy
April 12, 2026
I liked being able to adjust the…
I liked being able to adjust the coverage in all areas to see what it would cost out of pocket depending on the coverage. The process for signing up was easy and I am happy with my experience so far. I hope that I am as happy with the coverage.
April 11, 2026
Kevin was knowledgeable and kind.
April 18, 2026
Easiest and best coverage around
I’ve been a customer before there were a lot of options and before the cost of veterinary care was crazy, and I’m really glad I chose Nationwide early on. Many of the online platforms UX are the same, but don’t confuse that with excellent coverage like Nationwide. Nationwide offers more tiered options, quicker turnaround on reimbursements, and wellness coverage, which many other companies do not. I’ve periodically cross compared coverage and costs, and Nationwide far exceeds other companies. I haven’t used their free 24/7 online vet yet (thankfully), but it’s nice to know it’s there so I don’t have to sit in an ER for hours for less urgent issues. I have three dogs so it’s not inexpensive, but the wellness visits coverage covers 1/2 of my annual payments, and one emergency visit puts me at the same annual cost, plus peace of mind for any unexpected major medical costs. I’ve only had to call once regarding coverage and the costumer service rep was very nice, taking the time to go over the explanation of benefits. Overall, I give them a 5/5.
April 11, 2026
Melody was very patience &…
Melody was very patience & knowledgeable. Made sure I understood my policy and took the time out to go over every detail. Her service is the reason why I decided not to cancel & added another pet policy.
April 18, 2026
After 15 years and 5 dogs you cancelled…
After 15 years and 5 dogs you cancelled my insurance, stating you no longer service my area. Ugh
April 11, 2026
It was easy to add my new kitten to a…
It was easy to add my new kitten to a policy for his health.
April 3, 2026
Yaz was helpful
Yaz was helpful, great, and informative. I’m only subtracting stars because the audio quality was horrible. The audio was very fuzzy, so it was hard to hear what Yaz was saying and I had to ask him to repeat himself many times.
April 18, 2026
So easy to complete.
April 18, 2026
The customer service rep was helpful…
The customer service rep was helpful and informative
April 18, 2026
Poor coverage and rising cost.
Poor coverage. High cost. Difficult time getting full coverage on submitted claims.
April 11, 2026
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