Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
345 West Cummings Park, 01801, Woburn, MA, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the way these tags look, however I find that they don’t last that long as the rubber tag connector is weak and the tag eventually falls off. I’ve replaced so many over the years. Couldn’t you develop a better connector?
Fast easy ordering, quick delivery and accuracy. Best experience I have had ordering online in a long time. Very nice product and looks and feels well made.
Very helpful when I call and fast service! Nice to see them on Facebook with great products! Bought a product yesterday and it is already shipped!
As a bird dog enthusiast I highly recommend PetLink, their GPS, and notably their excellent customer service and client support.
Very fast service with correct info. only problem was the collar was a bit bulky and stiff and used plastic instead of metal on adjustment material so more bulky. The other collars are fine and like the bells.
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees

Reply from PetLink
I am so happy I trusted PetLink for my dog’s chip. My little girl got out unexpectedly from a friend’s yard and was roaming the neighborhood having a good old time. That’s according to her. I was a basket case. A wonderful woman stopped and contained her when she saw her loose. She took her to our shelter where they scanned her for a chip. And thank goodness she had one. I was immediately notified by PetLink and the shelter and we were reunited. My girl Tessa was not fazed by the whole experience but I was a mess.
everything went smooth could track my package that is what I like
That link is great all good experience New York sucks
The Silicone Collar Tags are above all others. They don't jingle and hold up to time, great product.

Reply from PetLink
Easy to make my decision on what I was looking for

Reply from PetLink
It was easy to go in and update our address after moving and update info on my puppy. It gives me peace of mind.

Reply from PetLink
PetLink's website is easy to use and especially to edit, which puts it many steps above most websites!
And thanks for being there for us pet owners!

Reply from PetLink
The shirt I ordered didn’t fit because I think they run small
I have not been able to receive the code to register. I wrote and received feedback and nothing worked. Today I called and I have to wait until Monday to receive help.

Reply from PetLink
Order was placed on June 30 and today I get confirmation that it has shipped today July 9. It should not take that long to prepare someone's order and ship it, sad!
The product didn't meet my expectations due to the clasp that comes easily unclasped. The name & Petlink information embroidered is difficult to read. So, if the collar falls off, it becomes ineffective. Someone needs to think of building a collar more like a dog's strength to really work; it should be wider with a stronger clasp.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.