Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection of products for pets and…
Good selection of products for pets and pet owners. Simple to order online.
April 30, 2026
Reply from PetLink
Hi Fred, thank you for your wonderful review! We hope you enjoy your order and we wish you and your pets the best :)
Thank you,
The PetLink Team
Ease and speed of finding required…
Ease and speed of finding required information and ease of shopping on app.
April 30, 2026
Reply from PetLink
Hi Fernando, thank you for the great review! We're happy you had such an easy time finding what you needed. We wish you and your pets the best! :)
Thank you,
The PetLink Team
Products are attractive and reasonably…
Products are attractive and reasonably priced. It was easy to place an order. Notifications are sent timely concerning status of the order.
April 28, 2026
Reply from PetLink
Hi Debra, thank you for the lovely review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Simple, Easy, Fast, & Legit!
Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I needed to connect it to him by collar or attachment.
Though it was devastating cause i still haven’t found him, id say this device is Perfect for those (with their companions) who need a quick-fix for a Simple yet Legit tracker.
**for those who dont understand, this is simply a TRACKER and not MICRO-CHIP** lol :)
February 10, 2026
Reply from PetLink
Hi there, thank you for the kind review but we are saddened to hear you haven't found your dog yet. Make sure that you open a lost pet report for them in PetLink.net, and please contact us at petlink@petlink.net / 1-877-738-5465 if you need any assistance.
Thank you,
The PetLink Team
Petlink is a perfect addition to our…
Petlink is a perfect addition to our dogs safety. The app is easy to use and very complete in its coverage. Thank you Petlink.
February 25, 2026
Great
I put 5 stars even though I haven’t received
my package. I do know PitLink is great.
April 28, 2026
Reply from PetLink
Hi Ellen, thank you for the lovely review! If you have any questions about your package when it arrives, please contact us at orders@petlink.net! We wish you and your pets the best :)
Thank you,
The PetLink Team
I love PetLink
I love PetLink! Awesome selection when it comes to buying for your best friend (your pets), a loved one or just for yourself! Like I recently had for this upcoming Mother’s Day!
I can’t wait for my sweatshirt to arrive! I got it cause it reflects two different things in my life. Number one he’s my dog! Two, the same year I rescued him, Gus is a Great Pyrenees and Rebone Coonhound mix. He’s been by my side through good and bad times. He’s the best reward I’ve ever received! So, I know this sweatshirt will express my gratitude for him as his Mother!
Last year I got one for my husband that was so funny and cute and he loves his sweatshirt “The Dogfather!” Thanks for making these shirts! Such great memories and loads of love and laughter!
April 28, 2026
Reply from PetLink
Hi Sheila, thank you for the awesome review! We hope you absolutely love all your purchases when they arrive :) we wish you and your dogs the best!
Thank you,
The PetLink Team
excellent company
My dog ran out the door and I could not find him. Pet link found him and contacted me, home safe and happy!!
April 28, 2026
Reply from PetLink
Hi Gerry, thank you for the wonderful review! We're so happy you and your dog were reunited.
If you want to share your reunion story, you can submit it here: https://www.petlink.net/account/member-login/?redirect-to=https://www.petlink.net/together-again/together-story-release/
Thank you,
The PetLink Team
Booking an app for 2 dogs is a problem.
Booking an app for 2 dogs is a problem.
The app absolutely need to provide the ability for a pet owner to book an appointment for 2 dogs at the same time for the same procedure. I ended up having to call Fayetteville Veterinary Hospital in Fayetteville NY in order to get 2 wellness appointments set up (Annual Vaccines).
April 27, 2026
Reply from PetLink
Hi Patricia, PetLink does not have the ability to book appointments with vet clinics for pet owners. I'm not sure this review was meant for us!
Thank you,
The PetLink Team
Registration review
It was easy to navigate around the website. I registered my pet's microchip with no problem.
April 26, 2026
Reply from PetLink
Hi Cynthia, thank you for the great review! We're happy you're successfully registered with us. We wish you and your pets the best :)
Thank you,
The PetLink Team
The site was very easy to use
The site was very easy to use. They maintained my dogs data for ease of use.
April 26, 2026
Reply from PetLink
Hi Doreen, thank you for the great review! We wish you and your dogs the best :)
Thank you,
The PetLink Team
Collers are very colorful
Collers are very colorful, my only drawback is they measurements were way off and the little keeper doesn't stay where it should. I used a couple of staples to keep the collers to stay together.
April 24, 2026
Reply from PetLink
Hi Yvonne, if you need assistance with the collars and clarifications on measurements, please email us at orders@petlink.net! We'd be happy to help you.
Thank you,
The PetLink Team
Very easy to register IF you use the…
Very easy to register IF you use the website provided on the paperwork 🙄. I went to another (.org instead of .net) site and couldn’t get it done. I called for assistance and got friendly, patient help.
Now I am getting good updates on the progress of my order, which has shipped.
April 24, 2026
Reply from PetLink
Hi Lindsay, thank you for the nice review! Yes, our website is PetLink.NET, but a lot of people get confused! Glad to hear our team took care of you and helped get you registered.
Thank you,
The PetLink Team
The item got here on time and in…
The item got here on time and in perfect condition
February 20, 2026
Reply from PetLink
Hi Jessica, thank you for the wonderful review! Great to hear everything arrived as expected :) We wish you and your pets the best!
Thank you,
The PetLink Team
Reply from PetLink
Hi Veronica, thank you for the kind review! We wish you and your pets the best. :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Susanne, thank you for the great review! We hope you and your pet love your new tag :)
Thank you,
The PetLink Team
The products are useful
The products are useful, good quality and I love the information texts I get about pets. I’m always learning something new. Glad to hear from them about new products.
April 21, 2026
Reply from PetLink
Hi Bonnie, thank you for the lovely review! We're so happy that you find our educational emails and texts useful, we're always here to support you and your pet!
Thank you,
The PetLink Team
Reply from PetLink
Hi Joline, thanks so much for the great review! We wish you and your pet the best. :)
Thank you,
The PetLink Team
Received my order very quickly and they…
Received my order very quickly and they were exactly what I expected.
April 14, 2026
Reply from PetLink
Hi Shawn, thank you for the nice review! We wish you and your pet the best :)
Thank you,
The PetLink Team
The best for our pets
Everything about it from ordering it to getting it was awesome
February 14, 2026
Reply from PetLink
Hi Guy, thank you for the lovely review! We wish you and your pets the best :)
Thank you,
The PetLink Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.