Petplan Reviews 

Stress and hassle free, paid vets direct, no quibbles.You may pay a bit more than other insurers but the stress free nature of claims is worth every extra penny when you’re already stressed about your pet.

Petplan have never let me down in the last 8 years of owning my two lovely pugs. Doug has required cancer treatments and support while Betty has been ill on and off all of her life. Never a quibble from petplan and the claim portal is so simple. Premium cost isnt cheap but considering the confidence we have and the age of the dogs it is actually very good value for money.

I didn’t have to speak to anyone on the phone, or wait for an email back, the quote was quick and simple, it listed everything that is covered in each type of cover clearly rather than listing a ton of bullet points for the sake of it making it sound like you’re getting loads of naff things that aren’t relevant. I think there was a cost break down per day which I thought was good

Always hassle free. My dog filbert has been with PetPlan for 3 years, the process of claiming for vets bills could not be simpler. Just open the app, put in the vets postcode a boom - they do the rest. I am quite a difficult customer to please but I can not find fault with this company. I feel my dog is fully covered which gives me peace of mind

5 stars because the online claim process was very easy and without the need to upload receipts or documents.
My claim was processed quickly in my opinion and without quibble. An excellent service.

A completely stress free process whilst my focus was on my dog's operation and recovery.

Insured all four of my dogs through pet plan and I do think they are a little more expensive than other insurance out there but in all honesty every claim I have made has been seamless. No stress involved whatsoever which is the last thing you need during times that your pups aren’t 100%. Three of my dogs have never needed to claim however one of them has had 12k worth of claims, crazy I know but surgery is expensive and it all adds up! Let me tell you he’s worth every penny though and he’s now living a great little life. Thanks petplan!

The claim was very easy to do through Behavet. Everything was handled quickly and efficiently and there had been no issues whatsoever. PetPlan have kept me up to date with the process the whole way through. Faultless.

I've had my cat insured with pet plan for three years last year he went down with thyroid problem last year because he's 19 it can be serious I renewed my policy Before Christmas because they told me it was an ongoing condition so would be continued to be treated I never sent me any policy documents or I never received any but I didn't bother about it because I've them for years now they've suddenly stopped his payments for the insurance and said they will only treat his life Long illness for the first year and then after that it's tough luck basically I am ex military the animal is a welfare animal due to my medical conditions myself from my service a miss company obviously seems quite prejudice against disabled people they have held vital evidence renewed a contract under false pretenses knowing full well they had no intention of honouring it Ray van asked me if I would like to upgrade my policy but they won't cover the thyroid problem they have gained money off me under false pretenses they have withheld vital information I meant to cover their duplicity they feed you more excuses and lies if my animal dies because of their unscrupulous behavior I'm going to make sure that this is make very public very quickly away they lie and defraud their disabled customers while putting their animals at Risk already charged me extra money because of his age so I paid more than normal for a policy but they had now intention of honoring and kept that fact from me stay clear goes Sainsbury's they're much better they have better public relations have a lot more trustworthy than plan are and it isn't the first time pet plan have done this to me a year ago the vet mistakenly thought that my cat had a heart murmur which turned out to be a mistake but the very moment he contacted the insurance company they immediately added a restriction for a heart murmur that wasn't there until it was brought to their attention and the vet himself got annoyed because he had to write in three separate times to them before they would remove the illness that he never had in my first place from the policy sovo moment of that contacts them about a new illness they try if they can to add it as an automatic restriction again attempted fraud gaining money under false pretence and deception plus breach of policy stay clear of them go with anyone else

Everything has run like clockwork in respect of the claims for Bumble. Some have been made by me, some by the vet and some by the vet hospital. Each and everyone has been settled promptly with an email being sent to say you are reviewing it and then to confirm that it has been settled. At a time when your pet is really poorly you don't want to think about sorting out insurance and with Pet Plan you don't need to.

Fantastic pet insurance. Quick claims, great cover, and genuinely helpful every time my vet contacts them.. It’s taken the stress out of unexpected vet bills and given me real confidence that my pet is protected. Highly recommend

5 star service for years with our KC cavalier. Always pay on time to the vets. Very very happy although expensive. Worth it though.

Easy to raise a claim. Everything is clear. Vets clearly prefer PetPlan. Everything is handled between PetPlan and the vet.

After being with Petplan for nine years, I am extremely disappointed to be leaving a negative review.

I currently pay £108 per month for my dog’s insurance, which includes cover for hydrotherapy. I submitted a claim in March, and the issue is still not fully resolved.

When I contacted the company for an update, I was told they were waiting on further information. However, it later became clear that this information had been requested from the wrong place. I was then told that it was my responsibility to obtain it, which I found unacceptable.

Although a helpful manager eventually stepped in and arranged for the claim to be paid, I have since been charged the wrong excess fee. There is now a discrepancy as my invoice says physio on it and it would be classified as veterinary fees rather than therapy fees.

I explained that my dog did, in fact, receive hydrotherapy, and as a long-standing, paying customer, I do not believe it should be my responsibility to prove this. Once again, I was told that resolving the issue was up to me.

I requested to speak to a manager again, but I have not been contacted.

Petplan used to provide a good service, but based on this experience, I will not be taking out a policy with them again.

Never had an issue with pet plan. They have great communication, are upfront and are there when you need them. Do they cost a little more than others? Yes, but the peace of mind is worth it. I made a claim recently and they had no issues paying out. Brilliant.

5 stars, amazing staff to speak with on the phone, preauthorisation done easily by the vet for a procedure. All paid directly to the vet ( excluding excess ) a easy and stress free experience

pet plan does all the claims etc i would highly recomend pet plan my pet tiger been with pet plan for over 9 years very happy no problum sadha singh

If our dog is unwell (owners know) we have no hesitation in getting a vets appointment so our dog can be looked after in the best way, knowing Petplan will look after the financial side apart from the excess. Absolute peace of mind.

I was recommended to try Petplan for insurance for my two cats by a friend who has insurance with them for his cat, he was very impressed with the way Petplan operate, I was impressed by the easy application process and my direct debit was set up within minutes. Hopefully my cats won't ever need the plan but I have peace of mind now which is everything.

I am lost for words to describe how poor the service we have received so far from Pet Plan. We have now sent the required information 3-4 times after having submitted the claim, and every week we get a notification asking for the same information to be sent again. After calling to speak to someone, we have been told that the decision is 'with senior management'- we have been waiting now for a decision for 2 months. And all the time we have been paying for this disgraceful service...