The Fuel Cap Company Reviews 

47
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Easy to find and purchase, tracking number supplied. It did not arrive within a few days so I enquired as the tracking said 'received at post office' being the one the cap was posted at. Replied quick... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Broke my motorhome non standard filler cap on Thursday evening. Left a message on Friday and Mark responded even though on holiday. He phoned me again Monday to let me kn... See more

Company replied

Rated 5 out of 5 stars

Just fantastic. Ordered on a Friday evening 2x fuel caps, one for a BMW X2 and the other for a Mini Cooper. Realised same caps so asked if we could have on Saturday same keys number for... See more

Company replied

Rated 5 out of 5 stars

My fuel cap was sent with tracking, which is always helpful and it arrived undamaged and new as bought. The fuel cap I ordered was the exact fit for my car, so really pleased that this website was gen... See more

Company replied

Company details

  1. Auto Parts Manufacturer

Written by the company

We supply ISO Quality Locking - Non Locking Petrol & Diesel Fuel Caps all sourced from an OEM certified manufacture based within the European Union. We have an extensive AdBlue range available from Quality ISO certified caps to strainer kits & a massive range of bespoke Solutions for the Specialist manufacture. Looking for a Full Chrome (Not stainless steel) Cap for your Classic Cherished motor we have an extensive range with new references added on a regular basis. If you are a car club struggling to find a solution to discontinued references we are able to get reintroduced in limited numbers previously discontinued references because of our relationship with the factory


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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4.6

All reviews

(47)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and support, and a great product provided at a very reasonable price, delivered quickly, cannot fault them at all.

I needed a locking petrol cap for my old, but loved Ford C-Max. Having been let down by three Ford dealerships spares departments, as the desired item was apparently not available as original equipment, I went to The Fuel Cap Company. That company not only provided me with exactly what I wanted, it was done thoroughly professionally, they checked photos of my cars filler neck, my original part, and ensured that I got the correct replacement fuel cap. It was provided at a very reasonable price, it was sent to me amazingly quickly. The company assisted me with my follow up enquiries, ensuring everything operated correctly to my satisfaction. All in all, the Fuel Cap Company provided excellent service and a quality product, with ongoing customer support. From my experience I would recommend them to everyone, and would use them again myself without hesitation.

September 4, 2021
Unprompted review
The Fuel Cap Company logo

Reply from The Fuel Cap Company

Brilliant news & many thanks for the business very much appreciated

Rated 5 out of 5 stars

I dropped my Mercedes petrol cap…

I dropped my Mercedes petrol cap knocking the inside part out of line. With so many caps available for the Mercedes l gave up looking, contacted Mark at Petrolcap. As it wasn't broken he thought we could save it. So l sent photos and he talked me through fixing it. Thank you so much Such a lovey man to talk to.

August 17, 2021
Unprompted review
The Fuel Cap Company logo

Reply from The Fuel Cap Company

Brilliant news & many thanks for the trust in us

Rated 5 out of 5 stars

Fantastic service - I am delighted.

I have being trying for several weeks to find a supplier who could provide me with a fuel cap for my Bedford Rascal Bambi campervan which failed it's MOT due to having a temporary fuel cap. I have bought three caps so far from other suppliers in the UK (and one in Germany that is best not mentioned) none of which were any use as it has to be a sealing fuel cap to pass an MOT not a plastic emergency one. The one from the Fuel Cap Company arrived today and it is absolutely perfect. Taken only three days from order to delivery and I am delighted with the professional service. Many thanks - MOT retest Tuesday and then off we go :)

April 21, 2021
Unprompted review
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Reply from The Fuel Cap Company

Brilliant news & many thanks for the business

Rated 5 out of 5 stars

Received fuel cap yesterday for my…

Received fuel cap yesterday for my vauxhall meriva. Delighted with product. Fits perfectly. Ordered on the 1st Feb and delivered 4th Feb, cannot fault the service

February 5, 2021
Unprompted review
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Reply from The Fuel Cap Company

Brilliant News & many thanks for the business

Rated 3 out of 5 stars

Disappointing communication

Easy to find and purchase, tracking number supplied. It did not arrive within a few days so I enquired as the tracking said 'received at post office' being the one the cap was posted at. Replied quickly to email but disappointedly asked me to 'go to your sorting office', no I am sorry I had not taken possession of the cap yet so its your responsibility to provide customer service and find out what happened to the parcel. When I wrote back asking them to do this I received no reply.. nothing, then a chaser asking for an update.. yep silence. I don't believe this to be the correct customer service hence the poor review. I was waiting for the deadline of post office claims to follow it up again and maybe get a refund (yes up to me again having given them the choice of refunding or replacing - no reply) when low and behold it turned up a whole ten days after posting.. all this could have been avoided if the company went to the post office and they would make the enquiry instead of fobbing me off telling me to go and que up at the local post office (there is no customer service at the 'sorting office' for this) or get on the telephone que.. I have no complaint about the fuel cap it does what it says on the tin but what irks me is being told to trawl around to find it, oh and the unanswered email.

November 22, 2020
Unprompted review
The Fuel Cap Company logo

Reply from The Fuel Cap Company

Sorry to hear that you had an issue with delivery, not to pass the buck but once in the delivery system sadly very little we can do in this instance, Royal Mail do clearly state that an item is not classed as late until 10 working days have passed so in real terms 14 days.

Rated 5 out of 5 stars

24 hour turn around for my Skoda cap

24 hour turn around for my Skoda cap, quality cap at a great price
Definately recommend this company
5 star .....thank you 😁

September 30, 2020
Unprompted review
The Fuel Cap Company logo

Reply from The Fuel Cap Company

Brilliant news & many thanks for the business

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