Petsperfect.co.uk Reviews 

377
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Your member of staff went above and beyond to try and find more stock of Lovable Lavender Dog Shampoo. She is a credit to your company....Great, love my products

Rated 5 out of 5 stars

My beloved labrador Rowe has recently been diagnosed with prostate cancer. There is nothing we can do, just pain management. I've been giving him Hemp oil for 5 days now and there has been so much im... See more

Rated 5 out of 5 stars

We have just bought two of these lovely jackets and Jamie looks very sweet in his "Purple and Red One" a bit better than his last one which was a lovely shade of "Pink". He does not really care what... See more

Rated 5 out of 5 stars

I ordered two Chuckit ball throwers from Pets Perfect. Chuckits are more expensive than bog-standard ones but much better built and throw the ball further. Pets Perfect delivered them quickly and in g... See more

5.0

Excellent

TrustScore 5 out of 5

377 reviews

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5.0

All reviews

(377)

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Rated 4 out of 5 stars

Good product selection, very slow dispatch time

Unusual products, well selected - dog very happy with her goodies; however it took about 4 days to dispatch which felt like a long time when paying a not unsubstantial amount for delivery. RM Tracked 24 was at least used to expedite the delivery process after dispatch, however it was a fairly large package which would have been better suited to a courier.

June 15, 2016
Unprompted review
Rated 5 out of 5 stars

Very good service

this is the first time I have used this company and I found the service and communication excalent
I will deffiantly be using for the majority of my pet needs

June 6, 2016
Unprompted review
Rated 3 out of 5 stars

shipping info wrong

Nice people but confused us with wrong info on international shipping

June 1, 2016
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to leave a review. We would be very grateful if you could email us at info@petsperfect.co.uk and let us know who you spoke to. This means we can make sure they have had all the correct training for the future.
Kindest Regards The PetsPerfect Team

Rated 1 out of 5 stars

Really Bad Experience

I ordered a single item to help alleviate allergy symptoms for my dog. Meant to be 3-5 days delivery. I still haven't received the item 10+ days later. I rang up to find out what had happened to my order, and a few minutes later was simply told - we've had a problem with supplier of your purchased product and so we haven't sent it to you! When I asked when I could expect to receive it, I was told well it won't be until after the Bank Holiday weekend (15 days late)! I was asked if that was okay, and when I said 'well not really, as I have had to go and by the product directly so as to deal with my dogs allergic symptoms, the person said 'Oh, okay, well anyway it should be delivered next week!!! Absolutely, NO CONCEPT of SERVICE or taking responsibility for service failure. Won't be purchasing through PetsPerfect again.

May 28, 2016
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to review us. I am sorry to hear you have not had a good experience. It is always our aim to provide the best service possible.
We would very much like to look into this further for you. Please email us on info@petsperfect.co.uk with further details we will look into this straight away.

Rated 5 out of 5 stars

very good service

User-friendly website, good range of products at reasonable prices and fast delivery, even abroad, with email updates advising me of the progress of my order. Next time I need a pet product I will definitely be going to Petsperfect first!

May 19, 2016
Unprompted review
Rated 4 out of 5 stars

Dogs

This is my first order from petsperfect.didnt get the first order so they had to resend it which I received the following day but had to contact them again as one item was the wrong size but they didn't take long to sort things out and they were very nice on the phone and yes I would shop with them again.

May 15, 2016
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently purchased a new training lead and I can honestly say I am totally impressed with not only the quality and price but also the ease of ordering and prompt delivery.I will definitely be making more purchases soon

May 15, 2016
Unprompted review
Rated 5 out of 5 stars

Fast delivery

In 8 days from ordering my package was arrived. Thank you for thr fast delivery to the Netherlands. Next time when i see something i like, i will order again.

May 12, 2016
Unprompted review
Rated 5 out of 5 stars

Great service yet again

I telephoned the company with a query, member of staff was so helpful. Placed my order online which was easy to do and order was promptly dispatched and delivered.

May 7, 2016
Unprompted review
Rated 5 out of 5 stars

excellent customer service

had to cancel the order due to a back problem and had to get hold of the product very fast. Petsperfect did not quibble and refunded me. Was very grateful for that. I definitely will use them in future.

May 5, 2016
Unprompted review
Rated 5 out of 5 stars

Good

Fast and reliable service. My dog is loving the root wood and the stag antler.i will recommed this site to my friends.

May 3, 2016
Unprompted review

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