Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more
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See what reviewers are saying
I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more
Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more
Company replied
Company details
Written by the company
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Contact info
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, United Kingdom
- support@petspurest.com
- www.petspurest.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like the products
I really like the products, they seem to work for my pooch: the flea repellent spray.
December 26, 2023
I would recommend this Company
I had a problem with a couple of items in my order. I brought this to the attention of Pets Purest and they dealt with it very efficiently, courteously and to my complete satisfaction. I would recommend this Company.
December 14, 2023
Unprompted review
Helpful customer service
Helpful customer service. Had an issue with tracking number, they replied super quickly and kept me informed. Which was very helpful when I thought Royal Mail had lost my items.
November 24, 2023
Very pleased with this dog food
Very pleased with this dog food
And the dogs love it too
This company is very Good with the delivery 👌 👏
November 24, 2023
Robbie just loves his new treats
Robbie just loves his new treats, will have to buy more next time 😊
November 24, 2023
Fantastic Company
I’m a recurring customer. Highly recommend this company. The delivery of products is fast and reliable. My pup loves the natural treats and I highly recommend the supplements.
November 24, 2023
Reply from Pets Purest
Thank you for the lovely review Sylvia! We really appreciate it
I recently placed a next day order with…
I recently placed a next day order with Pets Purest, realising soon after the order had gone through,that I needed to change the delivery address. I contacted customer services straight away, but unfortunately we were not quick enough to stop the next day delivery. Due to this Melissa very kindly sent out a FOC delivery to the correct address! I was so great fil as my dog needed the product and was staying with a friend!
So once again a huge thank you!
November 15, 2023
Unprompted review
Great company if you want all natural…
Great company if you want all natural pet products!
Melissa is an absolute asset to the team so helpful and quick at resolving any queries
Thank you!!
November 1, 2023
Unprompted review
Brilliant products and a good variety…
Brilliant products and a good variety for my dog. Great service as well 👍
October 6, 2023
Unprompted review
Non receipt of order.
Non receipt of order.
Company guaranteed that the order would be regenerated and dispatched 1st class to replace. STILL WAITING"!!!!
Shocking customer services - very disappointing. Do not order from this company
October 23, 2023
Unprompted review
Reply from Pets Purest
Hello Jackie,
Thank you so much for your patience and understanding whilst we sorted this with Royal Mail, we understand how frustrating this is and we appreciate you letting us know that you have now received your order.
Have a lovely week.
Kindest regards,
Melissa
Verygood pleased with product
October 26, 2023
Delivered on time and The Daily Calming…
Delivered on time and The Daily Calming Supplement has made my dog a lot calmer
October 25, 2023
Amazing products
Amazing products, my dog absolutely loves them and speedy delivery too
October 26, 2023
Pure Scottish Salmon oil
First time using Pets Purest, looked for good quality oil for our dog, this popped up in a lot of independent articles, have it a whirl, great quality, great price and quick free delivery! Our dog loves it, only meant to have 2 pump doses a day, she would drink it all given half a chance! Will definitely use again.
September 24, 2023
Wormwood drops
The wormwood drops have kept my cat free of worms for months if not a year. I add them to his dry food and he seems not to notice. I am glad to have found a product with all natural ingredients.
September 27, 2023
Unprompted review
Genuinely the best supplements I got my…
Genuinely the best supplements I got my dog! It After a few weeks you could really see the difference to his teeth!
July 6, 2023
Unprompted review
Excellent natural products
Excellent natural products. Plaque pro has worked wonders on my 10 yr old dogs teeth. The tartar buildup has almost gone.
None of the other ‘plaque products’ on the market have come close the these results.
I have, and will continue to recommend Pets Purest to all dog owners I know.
September 11, 2023
Unprompted review
Reply from Pets Purest
Hey Suzanne,
Thank you so much for your review, we really appreciate it! have a lovely week.
Kindest regards,
Pets Purest
Reply from Pets Purest
Thank you Kathryn!
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