Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more
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I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more
Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more
Company replied
Company details
Written by the company
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Contact info
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, United Kingdom
- support@petspurest.com
- www.petspurest.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Great product (salmon oil) and the dog…
Great product (salmon oil) and the dog loves her daily dose. It's only been a few days but hoping it will help with her knee joint issue.
March 25, 2023
Can't judge yet as I have not used it…
Can't judge yet as I have not used it long enough
March 23, 2023
Reply from Pets Purest
Hi Bridie,
Thank you very much for your review, I hope you have had a lovely start to your week!
We would love to hear how you get on with our product in the future.
Kind regards,
Jess
Wouldn't know haven't received my order…
Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.
Have emailed twice not even an acknowledgement of receipt of emails.
Definitely won't use again.
March 25, 2023
Reply from Pets Purest
Good afternoon Angela,
Thank you very much for your review, we massively appreciate any and all feedback as it helps up to improve over time.
We sincerely apologise for this and any inconveniences caused as a result. I have emailed you to inform you that a replacement has been sent out to you and should be with you in the upcoming days. We have also recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
Please let me know if there is anything else I can help you with.
Have a lovely day.
Kind regards and further apologies,
Jess
Rubbish delivery service
I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!
April 1, 2023
Unprompted review
Reply from Pets Purest
Hi Angela,
Thank you very much for your review, as a small business, any and all feedback is vital for us to improve.
We sincerely apologise for the delayed response to your email. We have recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
We have reached out to you and replacement has been sent out to you.
If there is anything else I can help you with, please contact me personally at jess@petspurest.com and I will ensure any queries are resolved as quickly as possible.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
No refund given
The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.
March 24, 2023
Reply from Pets Purest
Hi there,
Thank you very much for your review, I hope you have had a great start to your week.
We sincerely apologise for this. We have reached out to you and a refund has been processed. As a small business, we strive to give our customers the best experience that we can, and we will ensure that this does not happen in future. As of this week, we have brought customer service back in house to make sure that this is the case.
If there is anything else I can do to help, please contact me personally at jess@petspurest.com.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
From order to delivery everything went…
From order to delivery everything went smoothly
March 24, 2023
Happy customer
This was my first time ordering from petspurest, easy to do and quick delivery of my order. Will use again
March 22, 2023
Reply from Pets Purest
Hi Luica,
Thank you very much for your review, I hope you have had a lovely day so far.
We sincerely apologise for any delays with your order.
I have emailed you personally regarding your missing order, and I will ensure this is resolved for you as quickly as possible.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
My dog happy dog loves it & is thriving on it
My dog loves it & is thriving on it , there helpull & fast door to door
March 23, 2023
Good Service
This was ordered late on Thursday and delivered on the Saturday excellent service
March 23, 2023
Salmon oil
Got a monthly subscription for salmon oil always delivered on time and reasonably priced
March 23, 2023
Love the products
Love the products! Our dog is very fussy with food so worried should wouldn’t take the supplements - didn’t need to worry as she had no problems taking them. Delivery was also very quick - very impressed!
March 23, 2023
We have a £160 order missing
We have a £160 order missing. I placed an order on the 23rd. We have had no tracking number and the order says fulfilled. The tracking number on the order dpd don't seem to exist. I've tried contacting pets purest through email and the page no response.
Edit: jess replied and gave me a DHL tracking number, the tracking says it should of been with me on the 27th last Monday. Its been a week now.
Update: my order finally arrived 🙌 but I will not be ordering again, the customer service is incredibly bad.
March 30, 2023
Unprompted review
Reply from Pets Purest
Good afternoon Chantell,
Thank you very much for your review, I hope you are well.
We sincerely apologise for the delayed response and you missing order.
Please could you email me directly at jess@petspurest with your order number and I will ensure this is resolved for you immediately.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
Pets Purest website was easy to use
Pets Purest website was easy to use. Ordered salmon oil for mý dog. Recieved guickly and was well packaged. Thankyou
March 23, 2023
Communication difficulties
I ordered two of the same product and only received one. I found it difficult to find out how to contact them about the issue afterwards. There is no phone number.
However, the product is very good and I will order again.
March 22, 2023
The packet of chicken nibbles was not…
The packet of chicken nibbles was not in the box and despite completing the on line contact form and sending an email I have not heard anything back about missing item
March 22, 2023
Reply from Pets Purest
Good afternoon Donna,
Thank you very much for your review, as a small business we appreciate any and all feedback as we are continuously striving to improve.
We sincerely apologise for the missing item from your order. We have contacted you and sent out a replacement.
If there is anything else I can do to help, please contact me at jess@petspurest.com and I would be more than happy to help.
Kind regards and further apologies,
Jess
Scam now sorted
Please be aware that the email this company uses belongs to OE Enterprises Limited and the Royal Mail tracking numbers don’t exist. I ordered items which haven’t arrived and all I get is strange emails. No goods not refund and I wish I had read the reviews before buying.
The package has finally arrived. If this company were to publish a telephone number where people could contact them and sort issues out then they may not receive so many Red reviews.
March 17, 2023
Unprompted review
Reply from Pets Purest
Hi L Carr,
We're extremely sorry that you feel this way and and apologise for any inconvenience caused. Please could you email support@petspurest.com with your order details and we will make things right immediately. Thanks Sandra.
Most recent order was a shambles
My most recent order took longer than usual to be dispatched, and then delivered though this was due to Royal Mail. Emails to customer services were slow to be responded to. Due to the delay of the delivery, I was away for a few days and package was left outside. When returned home, the outer package was damaged and a letter from Royal Mail was inserted inside apologising for the damage and how to claim compensation. One item of my order was damaged, and its safety compromised so not useable. Since the package was sent using Tracked 48 service, only the sender can raise a claim with Royal Mail. Contacted Pets Purest about this, and I am still waiting for a response.
March 19, 2023
Unprompted review
Reply from Pets Purest
HI Dominic, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. Please could you email support@petspurest.com with your order details and we will make things right immediately. Thanks Sandra.
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