Petzl Reviews 32

They repaired my broken headlamp, it was 5 years old with a broken casing. Out of warranty, they found another broken headlamp and salvaged the casing from it to repair my one. I sent it away and had the repaired torch back within a week. Great service and done for free. Best customer service I’ve seen from the petzl team in Penrith UK.

I asked them where I can get clips for accessories to helmet because I couldn't found them nowhere and They send to me.
I will definatelly buy more stuff from them.
Quality of product very good. Friends convince me to Petzl.
Thanks to Peczi ( sry if I write wrong name that I read on letter). You deserve for pay rise. Keep good relations with clients.

Purchased a petzl superavanti caving harness, was later informed about the clips petzl have released to tackle the leg straps coming loose, contacted petzl to purchase some and they sent some out free of charge, excellent customer service

I had a defective battery case for a Petzl head torch. The battery in the case was fine, but once placed in the case, would not power the head torch. A replacement case and battery is £50. My head torch was out of warranty, but I contacted Petzl after sales support asking if I could buy just the case on it's own. The said the case was out of production, but they did have a used fully functional case in the office and would send it out to me, free of charge. Obviously they can't do this for everyone, but I thought it was worth commending such good customer service.

Great products. Grigri, biners, harness. Consistent and reliable.

…..But is it possible Petzl have become complacent? A little lazy?
We were looking for a really rugged head torch (2 actually) - the Nao RL is decidedly NOT - and the Swift RL, although much better, isn’t either. Both are excellent designs, but there is no armour, no figure at all for dust ingress, and a respectable, but not impressive water resistance.
If you want those things you have to look at the more expensive end of the range. Up on £200 or more.

Other companies are offering very powerful alternatives (1500 - 2000 lumens), armoured, flexible, fully water and dust proof (ip68), with fully adjustable beams (narrow to wide) and highly efficient versions of Reactive lighting technology for much, much less than Petzl’s offerings.
I am referring to Led Lenser products, and specifically the HF8R core and Signature models, but they aren’t the only alternatives.

If Petzl isn’t very careful it will fall fatally behind like Canon and Nikon have in photography, and for the same reasons.

At the moment Petzl is protected by two things that can vanish in a puff of smoke: Brand recognition and secondly the fact that if you run a web search not only does Petzl crowd everything else out, but in order to find LED Lenser you have to know they exist; A casual searcher likely will never even know they are out there.

My head lamp broke & was out of warranty, not only did Petzl send me a new one free of charge but they (Naomi) also returned the battery from my previous lamp so I could have a spare. Brilliant customer service :)
Very quick to respond too.

Super costumer support i must say. Had a headlamp that broke. I was out of warranty but costumer support offer me a brand new one. Somthing you never see any more.. or wel, almost never.😃
Best regards Martin

Used Petzl products for 30 years and always last. Recently my Nao Headtorch band finally needed replacing after 11 years of daily use, and called Tech Support about buying a new one.

New one sent out, same day, FREE. Outstanding!

What else can you say - you pay for their kit, but it lasts and customer service is always superb.

Excellent customer service. I had an issue with a head torch after the batteries leaked inside it, despite not purchasing the torch directly through petzl they were so fast in helping me to get the torch fixed and the problem resolved. The customer service from Naomi Taylor was above and beyond

Fantastic service from Naomi at Petzl UK. Replaced my head torch band and bracket free of charge within a couple of days. A refreshingly good customer support experience, thank you Naomi

Excellent service can’t fault them! Had an issue with my head touch! Repaired and back to within two days free of charge and also a free core battery! Thanks for sorting it Naomi

Even one star is too much for their after sales support.
I bought a headlamp. The casing was cracked out of the box which leads to not locking the switch. As a result the lamp turns on in backpack by accident and when you need it the battery is flat.
I have the lamp for over two years and trying to contact Petzl since day two. The only answer i received was newsletter.
I used to be loving customer now i will never buy, nor recommend Petzl.

Great experience, returned a head torch which had a cracked casing. The team at Petzl dealt with the issue very quickly and got a new light out to me In time for an overseas trip.
Would recommend and not hesitate to buy from again.
Thanks

Terrible after sales service. Bought the petzl eclipse linebucket. It was broken when it came out of the package. Petzl says it’s not under warranty. It’s been a while ago but now i feel scammed again.

Purchased The petzl antik. I use this one time and the head band broke. Nowhere on the Internet can you find directions to fix it. They charges $26 for a replacement band. Total junk.

Absolutely dreadful after sales service..bought a petzl 8 months but it has been flickering on and off and not lighting on highest setting every since I had it..contacted Petzl under warranty and they are forcing ME to pay return postage for it or be inspected..it is a £44 head torch for god sake..just damn well send me a replacement at your expense Petzl. What is wrong with you???

The Petzl Sirocco helmet deforms easily if left in a vehicle. I took my helmet on a road trip and the helmet deformed. I contacted Petzl for support and they gave limited information. If it deforms the only option is to retire the helmet. Bad product, bad service.

Had a problem with my wife's mutt which chewed the strap of my Actik Core. Dealt with in good humour and kindness. Just very very good customer service.

Very good head torch product used for a race through the night. USB recharge and varying light selections with low battery flashing light warning. Really good idea to have a lock off button to stop light switching on while in storage / transit. A reliable product which fitted my normal sized head well without having to adjust straps.