They repaired my broken headlamp, it was 5 years old with a broken casing. Out of warranty, they found another broken headlamp and salvaged the casing from it to repair my one. I sent it away and had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good head torch product used for a race through the night. USB recharge and varying light selections with low battery flashing light warning. Really good idea to have a lock off button to stop li... See more
Absolutely dreadful after sales service..bought a petzl 8 months but it has been flickering on and off and not lighting on highest setting every since I had it..contacted Petzl under warranty and they... See more
Used Petzl products for 30 years and always last. Recently my Nao Headtorch band finally needed replacing after 11 years of daily use, and called Tech Support about buying a new one. New one sen... See more
Brilliant customer service
In April this year I returned my much-loved Petzl ACTIK headlamp under its five year guarantee. The on/off button had become compressed and the rubber was torn and perishing. Petzl’s customer service was absolutely fantastic. I was updated by email, with a technician’s report and photo, and the headlamp was returned fixed and looking as good as new - within a week. I want to give a special mention to Naomi from Petzl’s After Sales Service. She put a personal note in with my headlamp advising that she’d noticed my strap was looking worn, so had replaced this too. A brilliant, shining example of fantastic customer care!
July 21, 2021
Unprompted review
Excellent service
Excellent service. Good company.
I've been using a lot of Petzl products to date.
Recently, I've had a great experience while asking for help from the service team (and post sales team). I am really pleased with the way they handled the situation.
March 9, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.