Ordered 3 items and 2 of the goods were damaged. One was broken but the missing piece was not in the package so it would have been shipped damaged. The second item had a dent in it. The packaging was... See more
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I received a lizard vitamin boost liquid food that exploded over my kitchen when I opened it. I'm assuming it had been stored incorrectly and rotted. I raised a dispute through their dispute center... See more
Brilliant service and great products. Significantly cheaper than any other site I have found. We have 3 Irish Wolfhounds. We only feed high quality food including cooked food, however they LOVE their... See more
I bought 2 packs of Revolution for Dogs via Kogan, the items was delivered on time on 28 March (This is the reason why I put 2 stars rating). In the advertising description on Kogan, they s... See more
Company replied
Company details
Information provided by various external sources
PETZOO Australia is an online pet store that delivers a range of premium quality pet products and accessories by some of the leading brand names in the pet world.
Contact info
Australia
- www.petzoo.com.au
2.2
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Sent wrong product, refused to replace
The product they sold me was completely different to what I'd ordered and what they displayed on the listing. A cheap & nasty alternative that I had to replace myself.
Not only did they refuse a refund, they also refused to send the correct product. They claimed that as I'd tried using the incorrect product that didn't entitle me to the correct product.
Not only illegal but completely wrong in every sense. They have no appreciation for customer service and are basically cheating people out of their money, by the looks of the other reviews.
**updated review in light of surprising reply**
After noting Petzoo are trying to portray me as a 'scammer', and they had 'no evidence' that they'd sent the wrong product, I'd like to point out they received a photo from me showing a completely different lead to what I'd purchased.
Mysteriously, the product listing on Catch is no longer online, perhaps a discrete admission of guilt.
I have actually now re-purchased the original (correct) product through another seller, and would be more than willing to provide photos, receipts, and any documentation they require to satisfy their standards for evidence.
December 14, 2020
Unprompted review
Reply from Petzoo
This customer contacted us 5 weeks after receiving their order, and wanted another dog lead sent to them after using the product they received over this period of time. When a customer receives an incorrect item, they will contact us right away and we will fix the issue. We send thousands of orders each month and do make the occasional mistake in which we rectify right away when notified. In this instance we could not find any evidence that the incorrect item was sent. We are not implying that this customer was attempting anything malicious, however this is a common tactic used by scammers on several platforms in which this case showed numerous red flags and could not be verified as a legitimate dispute.
If you do happen to receive an incorrect item, do not use it or damage it. A business has the right to recover the goods and any item received incorrectly is not a "Free Gift". If you keep or use the goods without permission, it is classified as theft.
excellent :-)
bought wormer and lice/mite spray for my rabbit, and all-wormer for my dog. super-fast shipping, came the next day !! the healthcare products were a third of the price of anywhere else too. happy customer, will use PetZoo again :)
November 20, 2020
Unprompted review
Absolutely NO after sales support!!! Just terrible.
I have been trying to get a matter resolved with them for the past 3 weeks I have an open ticket within there resolution center and I have had no response I have emailed sent them a message via messenger on FB I have also tried there online support chat and requested a response. There website looks great but there after sales support does not exists please do not buy from these guys as you can not get any follow up support if you need it after purchase like I do.. I have cat collars with no quick release that I want to swap over I don’t even want a refund at all... so I now believe I have lost my $50 spend with buyer beware...
Thank you PetZoo for the update I can confirm I have no emails at all from you until today. And definitely no response from the resolution department on your website at all or my FB messenger. thank you for sending the return address to me so I can now finalize the return of these cat collars. Looking forward to getting this matter all closed
April 21, 2020
Unprompted review
Reply from Petzoo
Hi Rennae,
We have replied to your email on how to return these items for the order you placed 16 days ago for $39.28. We will resend you this email again with return instructions as you may of missed it. You can also find instructions on how to return items on our Shipping & Returns page. We except all change of mind returns as long as the product/s is in the original condition.
Regards,
Buyer beware - No refund!
Buyer beware - I was sold a faulty item by this company (product was worth almost $90) and emailed to get a resolution (refund/replacement). Initially I tried to raise a ticket through their online resolution centre - no response. I emailed the address listed through their website. Initially no response. I spoke to Afterpay (my payment method for this transaction) who said that they would contact the vendor. This initially moved things along and I got a response to my email, but after this initial response they have now stopped replying and I am no closer to getting my money back. It has now been almost three weeks without a refund and I have a faulty reptile bulb sitting on my table which is pretty nice as an expensive paperweight. Their website may look slick and professional but I wouldn't bother buying from here - stick to your local pet store or a big name retailer with a decent returns policy.
February 28, 2020
Unprompted review
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