pflogistics.com.au Reviews 

170
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with delivery services, frequently reporting parcels not delivered as expected, often marked as attempted delivery without a real attempt, or left in unsafe locations. Customers also faced considerable frustration with customer service, described as non-existent or unresponsive, making it difficult to resolve problems or get updates. People frequently reported parcels being lost or disappearing, with some reviewers expressing concerns about their whereabouts. Many also experienced prolonged delays, with items sitting in depots for weeks without movement or clear communication. The lack of reliable tracking information further added to customer dissatisfaction, leaving them unsure about their deliveries.

What people talk about most

Delivery service

Users describe widespread dissatisfaction with delivery services, citing frequent issues with parcels not... See more

Customer communications

Customers consistently note negative experiences with contact, primarily due to the lack of direct... See more

Service

Clients share negative opinions on service, with many reviewers describing it as the worst and a joke, often... See more

Location

People report ambiguous experiences with location, often citing issues with package placement and tracking... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as non-existent,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They marked the item as delivery attempted at 5:03pm Wednesday. They marked this status on the Friday. However, I had been home all day Tuesday and Wednesday and if delivery had been attempted, then... See more

Rated 1 out of 5 stars

Absolutely useless! They never even bring my parcels; just the "you have a missed parcel" notice form! 😡 If you're not going to deliver parcels, then don't bother leaving people those stupid pieces... See more

Rated 1 out of 5 stars

Possibly the worst Courier Service EVER. We had 4 packages just disappear in 2 weeks. They advised the sender, unable to be delivered and the package is gone forever. We are a business open from 8am t... See more

Rated 1 out of 5 stars

Absolutely disgusted. Parcel was left on top of a debri rubbish load in my driveway (I’ve been gardening) because their lazy driver couldn’t be bothered to walk a further 10 steps to leave it safely... See more


1.3

Bad

TrustScore 1.5 out of 5

170 reviews

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1.3

All reviews

(170)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Temu use a few end user companies.

Temu use a few end delivery companies. Imile are great. Deliver all days and they are fast once customs are cleared.

This firm are an absolute joke and shouldn’t be in business. I can only think they are massively understaffed. It’s pot luck if they are the end delivery company when you will get your parcel. Communication is non existent when you send a query.

Will I get 3 outstanding packages when. I have already received other parcels that hit into brisbane airport later? God knows. Temu need to dump these clowns.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Totally incompetent courier company

This would have to be the most incompetent courier company ever.
Did not receive my goods even though they said they were delivered. Would not have bought from the seller had I known that was the courier service they used.i have had problems with this company before.
The seller told me to ask my neighbours or search around the house and grass. I have my house number clearly shown on my letter box. Clearly they are totally incompetent .

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Parcels thrown over my fence into the…

Parcels thrown over my fence into the garden where the garden was being watered at the time. Couldn’t even be bothered opening the gate to put on my front step. I was home at the time but out the back. Very poor and incompetent delivery system.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

As per other complaints false statement…

As per other complaints false statement made by ""alleged"" driver that no one was home when delivery was supposedly attempted at 18:04 on day tracking said would be delivered.

Now saying back at South Melbourne depot and will be delayed owing to high volume of priority packages to be sorted, more likely to be opened and selected for theft reading what others have said.

How is a company with so many similar complaints allowed to continue defrauding customers.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Rating would be 0

Rating would be 0 if it could. My son spent over AUD$500 on product from an International supplier. These were his Christmas presents. Unfortunately, nothing was received, just some strange update that it has gone missing at the shipper, who was PF Logistics. Shipping information on the PF Logistics website says the parcel arrived in Sydney 3rd January. Still nothing. The shipping company PF Logistics, cannot find it, they say it is missing however, my guess - stolen. Not a word from PF Logistics who actually "lost" the parcel. Then the Supplier insults us by saying we should have taken out insurance, then offer AUD $17 compensation or approx 3% of total spend, even though it is the Supplier who has opted to use PF Logistics to complete the shipping. Both PF Logistics "the shipper" and the Supplier are not professional, provide poor customer service and are money hungry and are definitely not recommended. I have told Sugargoo just how poor PF Logistics are and they should seek out another shipper. Worst still, despite all of my attempts to contact PF Logistics, I have never heard from them. Seemingly don't care as they are happy to lose other people's property. Stay well away!!

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give 0 stars

I wish I could give 0 stars. Another scam delivery company... I am so sick of parcels being sent with companies like this that 'lose' things. It seems deliberate and very scam like. No phone number, emails aren't responded to, shipping is never updated, just scam scam scam. I will be reporting them to the ACCC scam watch as well as U DEL who are probably the same company... If some one send with this company, complain immediately and have a refund issued because they are absolutely a joke.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

pflogistics.com.au "O.M.G " One of the worst couriers ive ever…

This Company " pflogistics.com.au "
Needs to Be reported to The Police for Stealing our Parcels and Make a Complaint To A Current Affair Tv Investigation Program.
omg one of the worst couriers ive ever had to deal with.
Unable to contact them via phone and or email absolutely pathetic company ebay parcels goe missing tracking numbers dont work on there web site contact them.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Michael Zhou PFL MD - Couriers DON'T DELIVER

Goods ordered from Myer Online arrived at PFL couriers on 3rd of Jan it's now the 13th Jan apparently it's still being sorted. Not a reliable courier company at all. Trying to call them on 02 9746 9997 this is my 32nd call from 4.15pm - 5.15pm, rings out.
Shame on you Myer for using them!

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Non Delivery

Rediculous situation where driver attempted to deliver parcel to units and couldn't find the front of the building or was to lazy, unlike other delivery services. Obviously went to public carpark at back. Received message, delivery attempted no access. Not the first time for this company. I wish companies would stop using them.
E-mailed them to find out where parcel is. No reply

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT RECOMMEND

They marked my package as delivered . Security cameras say they never arrived . They won't respond to emails regarding the missing package.
How is this company still in business they are pathetic DO NOT RECOMMEND

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute ABOMINATION of a delivery…

Absolute ABOMINATION of a delivery company! I have had quite a number of packages unfortunately assigned to them from different online businesses and I am yet to actually receive a single package! I have had some arrive at their sorting facility simply to be immediately returned to sender without even an attempt to deliver, "deliveries" at apparently 9pm on a weekend that never occurred but state they have been left in a safe place, return to sender deliveries due to me apparently not home to accept even though they aren't needing a signature and I am always at home with a dog who barks whenever anyone comes on property so I can't have missed multiple attempts! I have tried contacting many times and never receive a response.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

The usual story

The usual story - as borne out by the examples given in other posts. Claimed I was out when I was in, claimed the parcel was 'left in a safe place' when there isn't one. Eventually sent 'proof of delivery' that was a photo of the a parcel left behind a bush on public land outside of the complex. Didn't respond to the follow-up criticism.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

They got parcel 12 dec

They got parcel 12 dec. I got parcel. 19 dec.. they are in Sydney, I am in Sydney.. only after numerous emails.
Absolutely horrible..
But Temu now uses them..
Instead of Australia post..

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

This has been the worst experience…

This has been the worst experience ever! I haven’t received my package, yet the company claims it has been delivered. I contacted their support, and they insisted it was delivered, but that is simply not true. I’ve checked everywhere, and there is no sign of my item. This level of incompetence and lack of accountability is unacceptable. I demand a full refund or a replacement immediately. I would never recommend this company to anyone – avoid them at all costs if you care about your time, money, and peace of mind!

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. My parcel arrived at their facility 16 days ago and has not moved. Multiple emails to customer service with no response. Have they lost it? Are they just stockpiling peoples goods and then on selling them? I think this company needs to be investigated. Appalling company.

December 16, 2024
Unprompted review

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