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PGL Travel Reviews 1,150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, enthusiasm, and supportive approach, ensuring a safe and enjoyable experience for all participants. The holidays are frequently described as well-organized and packed with a wide variety of engaging activities, with many people highlighting the excellent service and facilities provided. However, some people were dissatisfied with specific issues, such as undercooked food, expired items, and unsanitary accommodation conditions, including non-flushing toilets and dead insects. There were also isolated reports regarding staff conduct and concerns about activity participation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Consumers find holidays to be positive, often describing them as fantastic and amazing family adventures with... See more

Service

People report positive experiences with service, highlighting the great team, well-organized activities, and... See more

Facilities

Users describe positive interactions with facilities, highlighting that accommodation and sites are clean and... See more

Quality

Clients share positive opinions on quality, particularly regarding accommodation and food. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her... See more

Rated 5 out of 5 stars

2 kids aged 10 amd 12 completed a 3 night break. They thoroughly enjoyed the experience and can't wait to go back again. Favorite activities included abseiling, raft building and aeroball. The ata... See more

Rated 5 out of 5 stars

Just returned from our 3rd weekend at Barton Hall. The young people we take always have the best time; challenge themselves, learn new skills, talk about if for weeks and constantly ask to return. The... See more

Rated 5 out of 5 stars

My daughter (age 10) absolutely loves the experience at PGL. It's the mix of activities night and day, friendships, great atmosphere, and interactions with the PGL group leaders and instructors. I ha... See more


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

PGL are a fantastic company

PGL are a fantastic company, whether it's your first residential or not, they can be trusted to deliver an excellent experience to all. The rooms were lovely, the beds were so comfortable, the food was gorgeous and the staff were super helpful and professional. The pupils and teachers had the best time!

September 29, 2025
Rated 5 out of 5 stars

Girlguiding adventure weekend

A fabulous experience, amazing staff that go above and beyond to keep everyone happy.
Accomodation was the best clean and plenty of space.
Activities were exciting and well managed with safety a top priority.
Food was delicious plenty of choice to they cater for all needs.
We have booked again for next year and our Guides and Brownies and leaders can not wait!

September 24, 2025
Rated 5 out of 5 stars

Took Year 5/6 in September

Took Year 5/6 in September. Second time visit. Great location. Children loved activities. Many was first time away. Settled well accommodation excellent. Food good. Staff friendly and helpful. Booking process easy. Special diets accommodated.

September 24, 2025
Rated 5 out of 5 stars

Fun at Overstrand

We have just got back from a very happy week at Overstrand. The venue was great with a jam packed programme. The leaders managed the children really well. It was my first experience of a Y6 residential and I am looking forward to going back next year.

September 22, 2025
Rated 5 out of 5 stars

Take it from someone who knows!

2025 was our second trip to PGL Liddington, although we had in the past been to Disneyland Paris several times with our Brownies, Guides and Rangers.
The experience has been consistent - Excellent from start to finish which resulted in happy girls and happy, although exhausted, leaders.
The group leader is supported and advised through the whole process - just pick up the phone and someone will be there to help.
Help doesn't stop when you arrive at your destination - you are assigned your very own group PGL staff member.
I highly recommend PGL.

September 15, 2025
Rated 5 out of 5 stars

Fabulous for Small Group Youth Organisations.

Our small Guide group enjoyed a fabulous autumn weekend of activities. It's hard work for a small group to arrange these things independently, so using PGL means we can get a wide variety of activities for the girls to take part in, food and accommodation all sorted too! Dietary requirements were no problem. We loved going at this time of year, the site was much quieter. The staff were all fabulous from the first enquiry through to the end of our stay.

September 24, 2025
Rated 5 out of 5 stars

A fabulous time!

A fabulous few days spent in a lovely setting. Attentive instructors. We all felt safe with every activity. A great experience for young people to remember.

September 24, 2025
Rated 5 out of 5 stars

Amazing for SEND pupils

As a SENCO, I recently organised a residential trip to PGL Liddington for a group of SEND pupils, and I cannot praise the experience enough. From the moment we arrived, the staff demonstrated genuine care, patience, and understanding of our pupils' diverse needs.
Accommodation was clean and accessible, and the catering team were brilliant at handling dietary requirements and sensory sensitivities around food. One of our neurodivergent pupils even commented, “This is the best place I’ve ever been!”
We’ll absolutely be returning next year. Thank you, PGL Liddington, for making outdoor adventure truly accessible for all.

September 15, 2025
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Reply from PGL Travel

Hi Connie, thank you so much for taking the time to leave this wonderful feedback. It is our top priority to ensure every child has an amazing experience and feels safe and supported while doing so.

We 're so glad that your SEND pupils had a great trip and we hope to see you back at Liddington soon!

Rated 5 out of 5 stars

PGL 2025 Year 6 Trip

PGL's communication leading up to the trip was excellent. Emails were responded to quickly and further emails were sent to remind us of documentation to complete prior to our visit.
Having activities on the day of arrival was a great addition this year.
The activities planned were organised well and met our expectations.
The catering team provided a fabulous menu for the week, and were very supportive when some children needed an additional option.
Another great and successful trip this year. We are already looking forward to PGL 2026.

September 8, 2025
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Reply from PGL Travel

Thank you for this glowing review, Kirsten, we look forward to welcoming you back next year!

Rated 5 out of 5 stars

Just Fantastic !

Fantastic experience for the kids, restless days, multiple activities, much fun in a safe environnement, extremely caring, professional and safely oriented staff

August 27, 2025
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Reply from PGL Travel

This is great to hear! Thank you for sharing, Vanessa.

Rated 5 out of 5 stars

BEST PLACE EVER

The workers are very kind and my favorite is the worker Cory and cory even aura farmed x

September 16, 2025
Unprompted review
PGL Travel logo

Reply from PGL Travel

Three cheers for Cory!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Very supportive to staff and pupils.

September 8, 2025
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Reply from PGL Travel

Thanks for sharing, Shannon. :-)

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