Pharmacy2U Ltd Reviews 

1,010,223
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, convenience, and efficient delivery, with medication often arriving quickly and reliably. Many appreciate the helpful reminders and constant updates on order status, simplifying repeat prescriptions. This is particularly valued by older or disabled individuals for its time-saving benefits. However, some customers also noted occasional delays in delivery or issues with receiving their medication on time, which can be problematic for urgent needs. Additionally, a small number of reviewers raised concerns about the product packaging, such as receiving generic medication or oversized boxes for small items.

What people talk about most

Service

Customers had positive experiences with service, often describing it as caring, helpful, and highly... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the promptness and efficiency of... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and speed of the process.... See more

User experience

Users describe positive interactions with user experience, finding the process very easy and uncomplicated... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers appreciate receiving their medication early... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company. Their website is really simple to use and once medication is ordered you are kept up to date with the process until package lands at your door. The best part is the reminder em... See more

Rated 5 out of 5 stars

To say that they are based in Leeds and on line my prescriptions regardless of if they are repeat or one off are always dealt with swiftly i am pleased to say. Where I previously lived the pharmacy I... See more

Rated 5 out of 5 stars

I think this business is great. I received a reminder that my medication was due for a new repeat prescription and within a few days it had been delivered. I use to order my self but you don't need to... See more

Rated 5 out of 5 stars

My prescription is sent direct toPharmacy 2U. They then send a reminder to me to activate and confirm the items to be sent. Since they have reorganised their computer system this is done simply. I get... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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4.7

All reviews

(1,010,223)

110,552 reviews in the last 12 months

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Rated 1 out of 5 stars

Pretty much useless at the moment

This used to be a really easy to use service with a very convenient app. They stopped supporting the app a while ago and now the website has been down for a couple of months, making it very hard to request prescriptions. I will be taking my business elsewhere if it’s not sorted out soon.

July 16, 2026

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