Pharmacy At Hand Reviews 

77
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very poor customer service. They delivered the incorrect product, have been awkward about getting the product returned and then just stopped communicating. Will be returning product using... See more

Rated 1 out of 5 stars

Ordered goods a week ago, took money immediately but nothing delivered. Tried calling - no answer. Sent email - no answer. Paid for delivery to have goods within 2 days - complete waste of time. Will... See more

Company replied

Rated 1 out of 5 stars

I had to contact this company due to a problem with my order. Proper customer service was almost none existent. They are arrogant and rude and give the impression they have very little interest in you... See more

Rated 1 out of 5 stars

Placed order on Dec 2017, now September 2018 we still not yet received order or refund. Emailed and facebook message all the time. Always tell us to wait. Almost a year, unbelivable. This is unreliabl... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Wellness Center

Information provided by various external sources

Pharmacy at hand is a fully registered online pharmacy with qualified staff serving the local community and the UK. Products available includes shampoos, dental care and teeth whitening.


Contact info

1.2

Bad

TrustScore 1 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(77)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a item that never turned up

Ordered a item that never turned up, tried to speak to customer services who fobbed me off with every email. Eventually get told the itme is out of stock and will send it when it’s back in stock. So they said they would refund the extra for next day delivery !! Guess what that never happened either been back in touch again and said that I wouldn’t use them again and it was such a bad experience. Their email to me was ‘’ good we don’t want you as a customer either ‘’ yet still no item or refund given.. reported to trading standards as it seems to be a constant problem with them after reading reviews online... I should have looked them up more before I bought from them... my advice is stay away it’s more hassle than it’s worth.

February 16, 2018
Unprompted review
Rated 3 out of 5 stars

Poor service.... Would I use them again- probably not.

Purchased item 13th Jan, Recieved 25th January when it was guaranteed 2-3days. Apparently they didn't have it in stock but still took my money, no email was to cover this., when you do ring them it only dials out 3x then goes to voice message.

If your happy to wait then fine but you will have to do the chasing.

January 25, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Amazing online pharmacy with great prices. Good discounts on bulk buying and quick delivery.

December 4, 2017
Unprompted review
Rated 1 out of 5 stars

i have been trying for over a hour to …

i have been trying for over a hour to get online with this chemist tried to order in the end i joined the site to see if i could buy a product they advertised of being in stock i still never got in ? every time i pressed for a product i was told this page does not exist

November 7, 2017
Unprompted review
Rated 2 out of 5 stars

Overpackaging....

I bought some ecological, fair-trade dental floss. The idea of avoiding plastic is somewhat offset by the ridiculous amount of packaging that they pack things in!

November 2, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look