Pharmacy Online Reviews 

Terrible experience. Took 9 days for my order to be despatched, and when I finally received it, an item was missing. I'd also purchased sunscreen which expired in October (just 3 months away), before it could even be used in Summer! Contacted them and waited on hold for over 20 minutes, was told I would be called back and wasn't. Emailed them and eventually heard back that way. They claimed that the 3 month expiry was fine per their policy, and that my missing item had been supplied (said they had xray image of parcel, but couldn't send it to me when I requested the proof), refused to refund until I threatened to take it further. Communication was poor, customer service was terrible, response times were slow, despatch times were far longer than expected. Pricing was mostly competitive but absolutely not worth the hassle.

SCAM! Avoid completely! Will not answer phone calls or reply to emails. Nightmare trying to get my money back and still no resolution.

My concern is that when I placed my order I did not receive a confirmation email after making payment. After a few days I phoned the contact number to find out why. A woman gave me excellent assistance, informing me that two of the items I'd ordered were unavailable and that the order hadn't been finalised because of this. After offering me a couple of options, I deleted the unavailable items and my order arrived in three days. Great fast delivery service, but I expected an email letting me know that my order had been received and payment had gone through successfully.

Very pleased with the service,found the product i needed.I received my products promptly.

Product received very quickly. Ordered on Monday and received on Thursday the same week. Customer service was very helpful when I called to check the item was in stock. A great experience all round.

Delivery was 2 weeks, they probably don't have everything in stock or something and it takes time (?). I wish they informed me about it. Anyways the stuff I ordered was great, very happy, Stuff that I can't find anywhere else.

I am new to this online Pharmacy. I was searching for a particular item for my hands, which was in stock at a reasonable price and in fact cheaper than other sites. I found the ordering process easy and the ordering and payment easy to follow and secure. I received emails confirming my order almost immediately and a tracking no. eas supplied. The order arrived within a few days. Easy to use and effective. Thank you I will be a return customer.
Sally Carkeet

Charged $25 for DHL, sent by Australia Post instead, didn’t provide a tracking number until I asked weeks later.
Due to sending via AusPost, the package was handled by Pos Malaysia who could not be bothered either delivering nor leaving a notice, and returned the item to sender.

Pharmacy Online repeatedly lied to me on the phone and via email, saying it had been posted by DHL and it was my own fault for not being at home.
Even if Pos Malaysia had attempted to deliver it, I was at home the entire time due to the lockdown. However PM are well known for being too lazy to fulfill deliveries.
I have so far been refused my $81 refund.

Absolutely disgusting, completely apathetic customer service, not worth the discounted price.

Never use this online company - what a joke. Ordered on the 7th heard nothing re postage - called them today a week later to be told they don't have the product in stock. So its OK for you to hold my money for a week without advising. I feel if i didn't call they would of kept my money. DODGY PLEASE DO YOUR SELF A FAVOUR AND DON'T USE PHARMACY ONLINE

I ordered $300 of product to be delivered to France. My order is dated March 27. No delivery, and they don't reply to my numerous emails requests.
I guess I just lost my money.
I would not recommend this company.

Called their customer care team 27/04 chasing an order from 08/04 and at 13.24 was placed on hold. At 13.35 I was advised the order went out today provided with a tracking number which I checked immediately - it hadn't gone to Australia post as at 13.37 27/07/2020 (Australia Post app advises is NOT registered as yet.) The customer service rep gave the impression the tracking number had existed for some time and was hesitant to respond when I asked what date it had been sent - she then admitted it had "just gone out today just then". So I said - to cancel the order and refund my money taken 3 weeks prior.

I believe the warehouse has told the customer service rep to give me a tracking ID and is sending out goods today. When I asked for a refund I was again placed on hold at 13.37 until 13.44 and was then advised by Maree the order went out on the 24/04 which directly contradicts previous advice.

That evening I was sent a "your order was shipped today" (27/4) email, as well as Australia Post registering the tracking number they gave me.

My conclusion - they lied to me to avoid a cancellation after not sending 3 small (unessential) items for 20 days.

***UPDATE company promised refund then reversed their desicion, stating no refund unless I receive and return the order.
Then they proceeded to redirect the (finally) sent product to go back to their warehouse and still refused a refund until they scanned items back into stock. So...I would have never had a chance to "return the items".
Had to lodge (and was granted) a credit card reversal/dispute. Bloody disgusted.

Placed order 2 weeks ago still waiting. After numerous messages and phone calls, which were never answered. They were quick enough to take my payment. I am angry over the lack of communication. If there was a delay, fair enough, but answer my queries. Will never use again.

I placed an order that went through on afterpay and then it went back to their website saying one of the items was out of stock, I’ve been emailing them forever and no response, if you call the phone line they say they can’t help you and that they can not refund you because they don’t have any order number and I keep telling them to log in to your afterpay and you will see I’ve been paying for something that isn’t being delivered! afterpay won’t help because afterpay have no proof the item wasn’t shipped so they need to cancel it from their afterpay account and they will not do it, waste of time and money and they are complete scammers do not ever use this website it’s rubbish! stay away!!!!!

DO NOT BUY FROM HERE THIS COMPANY IS A SCAM! ITEMS NEVER GET SHIPPED

I placed an order of about 15 items and after 10 days of waiting, I contacted them via their support to check the status. They came back saying that it will be done after they received the stock for 3 items. They will process the order with the remaining stock and provide a refund for the missing items. I contacted them via phone and they said will take another 7 days to get the remaining items shipped which is absurd. I already waited for 12 days and again 7 more days which is not reasonable at all. I chose to cancel the order. Don't buy from these guys.

I placed an order on Wednesday 11th March which was confirmed. On their website, all items were in stock. By Friday I had not received any shipping confirmation so I phoned to check on the order. I was informed half the order was out of stock, they would issue a refund for those items and send the remaining items that day. Tuesday the following week I still hadn't received a shipping notice so I called again. After another long hold. I was informed the items still hadn't been sent because they were waiting for the missing items. Those items had not arrived so they would schedule the order to be sent. Needless to say, I cancelled the complete order.

Do not believe items are in stock even if they say so on the website. In my experience, very bad service and I will not be using them again. Hopefully, you have better luck.

super bad service. they are nothing to do with you after receiving you payment, I was informed for more than one month until I contact with delivery company and told me that the good was returned to the shop...
they don't even update you the delivery status.!!

pls. do not use it unless you wanna take the bet...

Slow delivery, they do not actually have the items in stock, after you place an order they then order the product from the supplier. If you like long wait times, think 1 month or more for delivery then buy from them, otherwise order elsewhere, I will be.

Placed an order on the 26/10/19. (Today is the 8/11/19). I spent $300; so it is no small order. I am in Brisbane, they are based in Sydney. Surely it doesn't need to take this long.. Today I get a reply:
Items are in stock but apparently they are having difficulties with their new warehousing systems, which also means they can not email to notify me of any delays(!?). Hmmmm..

They sold what they do not have. I placed the order and after 9 days they did not shipped it, nor provided any explanation. I sent an email to the customer service, but after 5 days got no answer. I had to call to listen they are waiting the answer from the supplier to know if the product is available, and maybe will ship in "few" weeks.
They announced and sold what they do not have to delivery, but everything was OK get my money.
A big waste of time. Not recommended.