Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house... See more
Company replied
We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative a... See more
Company replied
I sold my flat through Philip James in Didsbury. Thanks to Sophie Wood for her very friendly but professional manner and for ensuring that everything went smoothly during the sale of my flat. Her l... See more
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Company details
Written by the company
THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk
Contact info
United Kingdom
- www.philipjames.co.uk
3.8
Great
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sophie Gao
Sophie GAO responds quickly and is much friendlier compared to other local companies. If any of my friends need to rent a place, I would definitely recommend this agent to them.
March 20, 2025
Unprompted review
Reply from Philipjames
Dear Shine
Thank you for your wonderful feedback. We are pleased to hear that Sophie provided a friendly and efficient service. Recommendations mean a lot to us, and we truly appreciate your support.
Kind Regards: The Philip James Team
Great team and a great can-do attitude
We are in the process of moving from the SE of England to Manchester. We therefore needed a lot more help than someone locally and the team at Philip James delivered in spades. From early conversations explaining our needs to viewings, all very professional and really understanding. Definitely recommend even if you just want to chat to someone who knows what they are talking about.
February 14, 2025
Unprompted review
Reply from Philipjames
Thank you so much for your kind words! We’re delighted to hear that the team at Philip James could provide the support you needed during your move to Manchester. We’re proud to have been able to guide you through the process and ensure everything went smoothly.
Kind Regards: The Philip James Team
Recently dealt with Hayley in P/M at…
Recently dealt with Hayley in P/M at the Didsbury office - she made all my queries which I thought were complex so simple! Couldn't recommend enough.
Thank you for guiding me through the rental process!
March 4, 2025
Unprompted review
Reply from Philipjames
Dear Emma
Thank you for your feedback! We're glad to hear that Hayley was able to simplify the process and assist with your queries. We appreciate your recommendation
Kind Regards: The Philip James Team
Useless
Rising damp and no interest in fixing the issue, When I kept pushing they decide to serve me a end of tenancy instead of fixing the issue.
Seems like there is a common theme looking at the reviews on here and now they don't even refund for the full deposit because i didn't take photos of things like a light bulb working, Which i find ludicrous.
Be very careful renting through these idiots, They care only about making money and not a dicky bird about who is renting the property.
February 24, 2025
Unprompted review
Reply from Philipjames
Dear S Owen
Thank you for sharing your feedback, as a business it’s important for us to receive so we can investigate any potential lapses and subsequently ensure changes are made to make our processes more robust.
We have been able to investigate your comments further, and whilst we understand your frustration, we can see our team were in communication with both the Landlord and yourself to discuss extending your tenancy toward the end of your tenancy. Notably the Landlord was keen for you to continue your tenancy, making several offers over the course of the communication. Alongside this, we note that works were previously completed at the property relating to a leak from the gutter amongst other things, with the Landlord keen to ensure the property was in a good state of repair.
Please note all of the deposits held are registered with the Tenancy Deposit Scheme (TDS) and we follow their guidelines in relation to any proposed deductions at the end of a tenancy. Every tenant has the option to dispute any proposed deductions directly, and then subsequently with the TDS independent adjudication service should they wish to.
Thank you again for your feedback, we appreciate your comments and we remain committed to providing the best level of service to our tenants
Kind Regards: The Philip James Team
Prompt replies to my request
Prompt replies to my request. Particularly fromEmma
February 20, 2025
Unprompted review
Reply from Philipjames
Dear Alastair
Thank you for your review! We're glad to hear that Emma provided prompt replies to your request. We appreciate your feedback and are happy to have been of assistance. If you need anything else, don't hesitate to get in touch!
Kind Regards: The Philip James Team
A great experience
Franca and Lisa were both great throughout the whole process of selling our house. From arranging buyers viewings to helping liaise with our buyer throughout. Their photos are great quality to help you express the potential of your home and we would use them again.
February 20, 2025
Unprompted review
Reply from Philipjames
Dear Haydn
Thank you for your kind words! We're delighted to hear that Franca and Lisa provided you with excellent support throughout the selling process. From arranging viewings to keeping everything running smoothly with your buyer, they truly go above and beyond. We appreciate your feedback on the quality of our photos as well—showcasing homes in the best light is so important! Thank you
Kind Regards: The Philip James Team
Unreliable and dismissive
I strongly advise against renting from Philip James as our experience with them was nothing short of appalling. Throughout our tenancy we encountered multiple issues with the house but despite repeatedly reaching out for help they failed to take timely action, leaving us to live in a house that was completely uninhabitable. Their communication was equally frustrating; phone calls would ring endlessly before disconnecting, and emails were ignored for prolonged periods of time. The only time we received a meaningful response was when we escalated the issue and threatened legal action- something that should never be necessary just to receive basic maintenance. To make matters worse, they failed to properly inform us about the transfer of our tenancy to a new landlord, leaving us in a state of complete uncertainty as the condition of our home continued to deteriorate. The lack of professionalism, responsiveness, and accountability we experienced was beyond unacceptable- if you’re looking for a letting agency that actually values its tenants, I strongly recommend looking elsewhere as Philip James has proven to be nothing but unreliable and dismissive.
February 17, 2025
Unprompted review
Reply from Philipjames
Dear Liv,
Thank you for sharing your feedback, as a business it’s important for us to receive so we can investigate any potential lapses and subsequently ensure changes are made to make our processes more robust. We understand your frustration with the maintenance delays and communication issues, and we truly appreciate your comments.
Regarding maintenance, it is important to note that, by nature, these issues can sometimes be unpredictable. While we strive to address them as promptly as possible, the landlord has their own contractor in place, which means we have limited control over the timing and scope of repairs. That said, we understand how vital it is for repairs to be carried out in a timely manner, and we’ll continue to work on improving this process.
We regret that you found it difficult to get in touch with us. We're currently implementing additional systems to improve communication, but positively, we do see that responses were sent throughout your communication. We aim to ensure our communication is to the high standard we pride ourselves on, so apologies if you did not feel this was the case.
As for the sale of your property, we endeavored to communicate the completion and new management details as quickly as possible, however we were awaiting updates ourselves in relation to these. That said, we understand how unsettling such a situation can be, and we appreciate your patience as the transition took place.
Once again, thank you for your valuable feedback. We take it seriously and will continue to improve based on your experience.
Kind Regards: The Philip James team
The lady was very nice my email was not…
The lady was very nice my email was not seen from yesterday but as soon as I informed her about the email she dealt with it very quickly and wrote me a letter amazing service
January 31, 2025
Unprompted review
Reply from Philipjames
Dear Aqib
Thank you for your kind words! We're delighted to hear that you had a positive experience and that our team was able to assist you promptly. Providing excellent service is our priority, and we truly appreciate your feedback.
Kind Regards: The Philip James Team
Useless Cowboys AVOID
Having had properties with Philip James for over 10 years I can only conclude that they have no interest in customer service. All they care about is income no matter the consequences to landlords or sellers.
A flat was rented out to a tennant who I'm told apparently went through all the necessary checks. However they were always late paying and despite my repeated concerns when they did vacate the property it was left in the most disgusting state including animal faeces!! Philip James accepted no responsibility whatsoever despite me being a landlord for over 15 years.
I decided to sel the property. They promised a quick sale However some 7 months later with 3 buyers all pulling out for various spurious reasons the property is still on the market. N apologies,poor communication ,I always had to chase them for an update or even any acceptance of any responsibility for the obvious lack of checking prospective buyers
Unprofessional cowboys at best.
There are many much better and certainly more professional agents out there. Avoid please it will only cost you a great deal of money
January 7, 2025
Unprompted review
Reply from Philipjames
Second Response:
Dear Andrew,
Thank you for your review, we note the contents.
Following our investigation, we believe our management has been conducted fairly and in line with our service standards.
Whilst every effort is made to ensure issue-free tenancy, this isn’t something are able to guarantee, and steps were taken to manage the situation with the previous tenancy. The tenants actions are not indicative of the service provided by Philip James, and unfortunately the previous tenant abandoned their pet in your property. Our Property Management team took swift action to rescue and re home the pet as required, and the actions of the tenant are exactly that, their actions.
In relation to the potential sale of your property, our Sales Team have performed well in our opinion, sourcing 3 potential buyers for your property in a short period of time. The proposed sales unfortunately fell through due to delays outside of our control or misinformation provided by a third-party. The appropriate due-diligence was completed by the Philip James Team throughout the process, with our Sales Progression Team working hard to try and get the completion over the line.
At Philip James, we value all of our clients, and work hard to ensure the service provided from every department is to the highest standard. We appreciate all feedback, and welcome the opportunity to discuss our services with any interested party.
Thank you again for your review.
Kind Regards: The Philip James Team
First Response:
Dear Andrew
We appreciate your feedback and are sorry to hear about your experience. Please know that we take concerns like these seriously and are looking into this matter.
Thank you for bringing this to our attention.
Kind Regards: The Philip James Team
Grace was extremely helpful
Grace was extremely helpful, quick and professional on a matter today and resolved it perfectly.
January 15, 2025
Unprompted review
Reply from Philipjames
Thank you for your wonderful feedback! We’re thrilled to hear that Grace provided helpful, quick, and professional service, resolving your matter perfectly. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out!
Kind Regards: The Philip James Team
Oversee the chain better
A member of the sales progression team wasn't overseeing the chain and it caused a two month delay. They did rectify this and service improved but standards need to be better.
January 13, 2025
Unprompted review
Reply from Philipjames
Dear Gary
Thank you for your feedback. We sincerely apologize for the delay caused by the oversight in managing the chain. We understand the frustration this may have caused and appreciate your patience. We're glad to hear that the service improved once the issue was addressed. Your comments are invaluable, and we are committed to improving our standards to prevent such situations in the future. If there’s anything further we can assist with, please feel free to reach out.
Kind Regards: The Philip James Team
Number one Estate Agent PHILlIP JAMES KENNEDY
From the outset we were very impressed with Phillip James Kennedy. We dealt with Franca Carbone and she was extremely professional and personable.
She advised us on the best way to market our property and gave a solid valuation.
The photographer , Broghan Wilson, was excellent and the photos of our property were stunning.
It took only 2 weeks to sell our property! I’m convinced it was due to the tremendous way that the estate agent, Phillip James Kennedy, presented and marketed the property.
They are the number one estate agent to manage the sale of your property and would not hesitate to draw upon their services in the future.
Stuart & Cheryl Ogden
July 15, 2024
Unprompted review
Reply from Philipjames
Dear Stuart
Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with Philip James Kennedy.
Franca will be thrilled to know her professionalism and personable approach made such a difference, and we’re so glad her advice helped you achieve a successful sale. It’s also fantastic to hear that Broghan’s stunning photography showcased your property so well—it’s a true team effort!
Selling your property in just two weeks is an incredible result, and we’re honored to have played a part in it. Your kind words mean a lot to us
Kind Regards: The Philip James team
New app is great - special mention to Sharon.
I have recently installed the new maintenance app to report issues, in which it is a great upgrade from Philip James.
Previously, reporting said issues was somewhat unreliable, as often you wouldn’t even get a response and if you were lucky to, it rarely materialised.
However, we have since used the app twice and received great support from the office team and the contractors carrying out the work.
A special mention to Sharon, we raised an issue Thursday morning and by Monday morning we had been contacted regarding access to the property to resolve our issues.
Sharon communicated excellently with us and was some of the most attentive service myself and partner have received - a credit to Philip James.
December 10, 2024
Unprompted review
Reply from Philipjames
Dear Shannon
Thank you for your thoughtful and detailed review! We're thrilled to hear that you find the new maintenance app a significant improvement and that it has made reporting issues much more efficient and reliable for you.
We’re especially glad that your recent experiences with our office team and contractors have been positive. A special thank you for highlighting Sharon’s excellent communication and attentiveness—it’s wonderful to know she made such a difference in resolving your issue promptly.
Your feedback means a lot to us, and we’ll be sure to pass on your kind words to Sharon.
Kind Regards: The Philip James Team
I had a viewing today conducted by Titu
I had a viewing today conducted by a lovely estate agent, Titu. The viewing went well, and the property had already been cleaned and prepared for viewings. This was beneficial as it provided a clear idea of how the property looks and what furniture will be left for the tenants.
December 9, 2024
Unprompted review
Reply from Philipjames
Dear Tanya
Thank you for your wonderful feedback! We're delighted to hear that Titu provided such a positive viewing experience and that the property was clean and well-prepared. It's great to know this helped you get a clear idea of the space and the furniture included.
If you have any further questions or need assistance, don’t hesitate to get in touch
Kind Regards: The Philip James Team
Titu was great and very informative
December 9, 2024
Unprompted review
Reply from Philipjames
Dear Gemma
Thank you so much for your positive feedback! We’re thrilled to hear about your great experience with us. Your kind words mean a lot to our team and motivate us to keep delivering excellent service. If there’s anything else we can assist you with, don’t hesitate to reach out.
Kind Regards: The Philip James Team
Titu was really helpful showing us…
Titu was really helpful showing us around. Punctual and friendly!
December 9, 2024
Unprompted review
Reply from Philipjames
Dear James
Thank you for your feedback! We're delighted to hear that Titu was helpful and you are satisfied with the service. If you need any further assistance, feel free to reach out.
Kind Regards: The Philip James Team
Titu was helpful and answered any…
Titu was helpful and answered any questions in relation to the apartment :)
December 9, 2024
Unprompted review
Reply from Philipjames
Dear Haz
Thank you for your feedback! We're delighted to hear that Titu was helpful and able to answer all your questions about the apartment. If you need any further assistance, feel free to reach out.
Kind Regards: The Philip James Team
Great customer service
Great customer service, good advice, engaging and helpful
December 9, 2024
Unprompted review
Reply from Philipjames
Dear Lorna
Thank you for your feedback! We're so glad to hear you had a positive experience . If you have any questions or need further assistance, feel free to reach out
Kind Regards: The Philip James Team
Kelso place viewing - Tito
Was shown around by Tito at a 2 bed in Kelso place - he was great at answering all my queries regarding the flat itself and the next steps with putting in an offer to the landlord :) very good experience !
December 9, 2024
Unprompted review
Reply from Philipjames
Dear Orla
Thank you for your lovely review! We're thrilled to hear about your positive experience with Titu. It's great to know he was able to answer all your questions about the flat and guide you through the next steps for making an offer.
We’re so pleased you found the process smooth and enjoyable! If you need any further assistance, don’t hesitate to reach out
Kind Regards: The Philip James Team
Great at his job showed me every bit of…
Great at his job showed me every bit of the penthouse his design ideas and how to optimise the usages of space. He sold me on the property if im being honest
December 4, 2024
Unprompted review
Reply from Philipjames
Dear David
Thank you for your kind words! We're delighted to hear that the viewing left such a great impression and that the attention to detail, design ideas, and space optimization really resonated with you. It’s fantastic to know that the property made such a strong impact. If you have any further questions or need assistance moving forward, we’re here to help
Kind Regards: The Philip James Team
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