Philipjames Reviews 

456
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and knowledgeable during property viewings, purchases, and house sales. Many people note that the overall service provided by the team is wonderfully smooth, efficient, and completely stress-free from the very start to the final finish. However, some customers also noted rather frustrating issues regarding poor communication and very slow response times when contacting the agency. A small portion of local reviewers experienced difficulties with staff unresponsiveness, administrative delays, and unhelpful customer service during their rental or application processes.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising dedicated staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, streamlined, and... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers highlight extremely responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had an amazing experience from start to finish with Philip James. They helped me to sell my late father's property and I would 100% recommend them to anyone looking to sell or buy. Over the... See more

Company replied

Rated 5 out of 5 stars

Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more

Company replied

Rated 5 out of 5 stars

Elaine made us feel very welcome and relaxed. We were able to have a good look around. She provided all the information we needed to know, re-wire, boiler installation etc. She also gave excellent sug... See more

Company replied

Rated 5 out of 5 stars

Fantastic Team at Philipjames. Very patient and professional service at all times. My Agent Franca Carbone, and Sales Progressor Lisa Aspinall were so helpful, making the process much easier, especia... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(456)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lyn was great

Lyn was great, showed us multiple flats and was very helpful. thanks for all the viewings

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Milly

Thank you for your kind feedback. We’re pleased to hear Lyn was helpful throughout your viewings and took the time to show you multiple properties. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great experience

Great experience, very helpful. Lyn Forshaw went above and beyond to accommodate to our needs and even took us to another property that fit our requirements that we weren’t aware was on the market.

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Sophie

Thank you for your great feedback. We’re pleased to hear Lyn went above and beyond to understand your requirements and help you explore another suitable property. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I had a really good experience with… Lisa

I had a really good experience with Philip James Kennedy while buying my first home. As a first-time buyer, I wasn’t sure what to expect and the process could feel quite overwhelming at times, but Lisa Aspinall and Leanne Bond were so helpful and supportive throughout

Lisa and Leanne were easy to contact, kept me updated, were both happy to answer any questions I had and have been very reassuring thought the whole journey. They made the whole process feel much less stressful and was always there to help whenever I needed it

Very grateful for all the help and support from Lisa, Leanne and the team at Philip James Kennedy 🙂

September 18, 2026
Unprompted review
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Reply from Philipjames

Dear Klea

Thank you for taking the time to share your experience. We’re delighted to hear that Lisa and Leanne were able to support and reassure you throughout the purchase of your first home. It’s great to know their communication and guidance helped make the process feel less stressful. We really appreciate your kind words and wish you all the best in your new home.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

She’s very nice

She’s very nice

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Ahmed

Thank you for your kind feedback. We’re pleased to hear you had a positive experience with our team and really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Elaine clearly knew lots about the…

Elaine clearly knew lots about the property, she was able to answer all our questions in detail and reassuringly.
Easy 5 stars

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear James

Thank you for the 5-star review. We’re delighted to hear Elaine was able to answer all your questions and provide you with the information and reassurance you needed. We really appreciate your feedback.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Property viewing

Viewed a house in Didsbury today. Booking process was seamless. Met Elaine at the property who was very knowledgeable about all aspects of the house. Her professionalism and service was fantastic.

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Hamza

Thank you for your great feedback. We’re pleased to hear the booking process was seamless and that Elaine provided such knowledgeable and professional service during your viewing. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Natalie was very lovely and super…

Natalie was very lovely and super welcoming!!

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Sophie

Thank you for your kind feedback. We’re so pleased to hear Natalie made you feel welcome and provided such a lovely experience. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I meet with Vicky at the property and…

I meet with Vicky at the property and she was very helpful in answering any questions I had and explaining thoroughly the situation with the property.
Very nice to talk to and professional.
Thank you.

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Gentjan

Thank you for your kind feedback. We’re pleased to hear Vicky was helpful, professional and took the time to answer your questions and explain everything clearly. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Elaine was so friendly and helpful

Elaine was so friendly and helpful. She has lots of information to hand about the properties.

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Rachel

Thank you for your lovely feedback. We’re pleased to hear Elaine was friendly, helpful and able to provide you with all the information you needed. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Lisa went above and beyond in helping…

Lisa went above and beyond in helping us with the sale of our house

August 30, 2026
Unprompted review
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Reply from Philipjames

Dear Annette

Thank you for your lovely feedback. We’re delighted to hear that Lisa went above and beyond to support you with the sale of your property. We’ll be sure to pass your kind comments on to her.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Fantastic

Had a great experience with Philip James in Didsbury. Sophie was really helpful throughout, always quick to respond and happy to answer any questions. Made the whole process straightforward and easy. Would definitely recommend!

July 1, 2026
Unprompted review
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Reply from Philipjames

Dear Russell

Thank you for your great feedback and recommendation. We’re delighted to hear that Sophie was helpful and responsive throughout, making the whole process straightforward and easy for you.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

very good

very good! perfect!

September 23, 2026
Unprompted review
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Reply from Philipjames

Thank you for your 5-star review!

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Nice agents

Nice agents, especially Grant who gave great recommendation and promptly reply

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear Fonthip

Thank you for your kind feedback. We’re pleased to hear that Grant was helpful, responsive and provided you with great recommendations. We’ll be sure to pass your comments on to him.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Ethan was brilliant in showing us the…

Ethan was brilliant in showing us the property

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear James

Thank you for your kind feedback. We’re delighted to hear that Ethan provided a brilliant experience while showing you around the property. We’ll be sure to pass your comments on to him.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

very welcoming

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear Lily

Thank you for your great review

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Ethan is amazing guy he is being very…

Ethan is amazing guy he is being very friendly with me while I came for viewing would highly recommend Philip James they are so Quick.

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear Rinkesh

Thank you for your great feedback. We’re delighted to hear that Ethan was friendly and helpful during your viewing. We really appreciate your recommendation and kind comments about our team.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Aaliyah was very helpful and took a lot…

Aaliyah was very helpful and took a lot of time to help me find my perfect home .

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear Jessica

Thank you for your lovely feedback. We’re delighted to hear that Aaliyah was so helpful and took the time to assist you in finding your perfect home. We’ll be sure to pass your kind comments on to her.

Kind Regards: The Philip James Team

Rated 4 out of 5 stars

Well-organized service

Well-organized service. They have many properties in Manchester. Friendly staff. Ethan was so nice on the viewing day, showed us around and explained all necessary details.

September 23, 2026
Unprompted review
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Reply from Philipjames

Dear Ibraheem

Thank you for your lovely feedback. We’re pleased to hear you had a positive experience with our team and that Ethan was friendly and helpful during your viewing. We’ll be sure to pass your kind comments on to him.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent property rental service

Very polite and knowledgeable staff.
Offering a high standard and variety of properties for rental.
Very efficient and timely in solving any issues concerning the care of the property during rental

September 3, 2026
Unprompted review
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Reply from Philipjames

Dear Kathleen

Thank you for your kind feedback. We’re pleased to hear that you’ve found our team professional, knowledgeable and efficient. We really appreciate you taking the time to share your positive experience with us.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I have recently had 4 viewings

I have recently had 4 viewings, conducted by Natalie Ormsby who did a stellar job each time. All viewings were conducted in a timely, professional manner with any and all enquiries rectified. Thanks again!

September 23, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear George

Thank you for your great feedback. We’re delighted to hear that Natalie provided a professional and helpful service throughout all of your viewings. We’ll be sure to pass your kind comments on to her.

Kind Regards: The Philip James Team

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