Philipjames Reviews 

454
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and knowledgeable during property viewings, purchases, and house sales. Many people note that the overall service provided by the team is wonderfully smooth, efficient, and completely stress-free from the very start to the final finish. However, some customers also noted rather frustrating issues regarding poor communication and very slow response times when contacting the agency. A small portion of local reviewers experienced difficulties with staff unresponsiveness, administrative delays, and unhelpful customer service during their rental or application processes.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising dedicated staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, streamlined, and... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers highlight extremely responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had an amazing experience from start to finish with Philip James. They helped me to sell my late father's property and I would 100% recommend them to anyone looking to sell or buy. Over the... See more

Company replied

Rated 5 out of 5 stars

Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more

Company replied

Rated 5 out of 5 stars

Elaine made us feel very welcome and relaxed. We were able to have a good look around. She provided all the information we needed to know, re-wire, boiler installation etc. She also gave excellent sug... See more

Company replied

Rated 5 out of 5 stars

Fantastic Team at Philipjames. Very patient and professional service at all times. My Agent Franca Carbone, and Sales Progressor Lisa Aspinall were so helpful, making the process much easier, especia... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(454)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I had a really great experience with Sophie. She was extremely professional, friendly and helpful throughout, making the whole experience feel easy and comfortable.

September 16, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Melissa

Thank you for your lovely feedback. We’re pleased to hear Sophie was professional, friendly and helpful throughout, making the whole experience smooth and comfortable. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Highly recommend

Sophie did an unreal job of marketing our house. She was friendly, professional and made sure all our questioned were answered so we felt like we were in safe hands throughout. Would highly recommend

September 5, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Hannah

Thank you for your fantastic feedback and recommendation. We’re delighted to hear Sophie provided such friendly and professional service while marketing your home and made sure you felt informed and supported throughout. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

10/10 service from sophie

Viewed a property last week and Sophie showing us around was very helpful. she was really knowledgeable and explained everything me and my partner needed to know about the property and answered all questions we had in a professional and friendly manner!

Thankyou Sophie :)

September 18, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Danielle

Thank you for your lovely feedback. We’re pleased to hear Sophie was helpful, knowledgeable and able to answer all your questions during the viewing. It’s great to know she made the experience both professional and friendly. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I just sold my house

I just sold my house, I have been dealing with Lisa Aspinal. She is great and very helpful state agent.

September 28, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Eleonora

Thank you for your kind feedback. We’re pleased to hear Lisa was helpful and supportive throughout the sale of your home. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

5🌟for Sophie

Thanks Sophie for the most professional and friendliest service whilst marketing our property. 10/10. Already recommended to 3 of my friends

September 16, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Daizie

Thank you for your fantastic feedback. We’re delighted to hear Sophie provided such friendly and professional service while marketing your property. We really appreciate your 10/10 rating and for recommending us to your friends.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Worked with Lisa Aspinall always…

Worked with Lisa Aspinall always friendly and helpful recently sold my property in disburse and was 10/10 service with constant updates throughout the whole process

September 28, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear John

Thank you for your fantastic feedback. We’re delighted to hear Lisa provided such friendly and helpful service throughout the sale of your property and kept you updated every step of the way. We really appreciate your 10/10 rating and kind words

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I needed help getting a new gate fob to…

I needed help getting a new gate fob to enter and exit the grounds of the property. Niamh was super helpful, really quick communication and sorted everything with ease.

Keep up the great work and thank you again for you help!

September 14, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Jack

Thank you for your kind feedback. We’re pleased to hear Niamh was quick to respond and made getting your new gate fob a smooth and easy process. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I cannot rate PJK Didsbury highly…

I cannot rate PJK Didsbury highly enough, Lewis and Leila have been engaging throughout the whole process. There was a challenge late in the house purchase process, and they kept me up to date consistently. I would highly recommend.

September 25, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Tom

Thank you for your fantastic feedback and recommendation. We’re delighted to hear Lewis and Leila kept you well informed and supported throughout the purchase process, especially when challenges arose. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Did a viewing with Sue today

Did a viewing with Sue today, very informative and professional. Would recommend.

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Richard and Jo

Thank you for your kind feedback and recommendation. We’re pleased to hear Sue was informative and professional throughout your viewing. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Natalie was very friendly and helpful…

Natalie was very friendly and helpful in showing me the property.

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Zachary

Thank you for your kind feedback. We’re pleased to hear Natalie was friendly and helpful during your property viewing. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Would highly recommend Philip James

Would highly recommend Philip James. We have just sold our house and everyone has been helpful and professional throughout. Lisa Aspinall in particular was a huge support in liaising with solicitors and keeping us updated throughout the process.

September 25, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Kate

Thank you for your recommendation. We’re delighted to hear you had a positive experience with our team throughout the sale of your home. It’s great to know Lisa was such a support, keeping you updated and helping with communication throughout the process. We really appreciate your kind feedback.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Sue shows us the property today

Sue shows us the property today, she was very welcoming and knowledgeable on both the house and the area

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Laura

Thank you for your kind feedback. We’re pleased to hear Sue was welcoming and able to provide helpful information about both the property and the local area. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent service

Sue was amazing! She gave us all the information and gave us time to check the house.

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Matias

Thank you for your lovely feedback. We’re pleased to hear Sue provided you with all the information you needed and gave you plenty of time to look around the property. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent Service

Jack provided excellent customer service throughout the whole process, he was a pleasure to contact and guided me carefully. A great experience overall!

August 19, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Alison

Thank you for your great feedback. We’re pleased to hear Jack provided excellent service and helpful guidance throughout the process. We really appreciate you taking the time to share your experience with us.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Elaine was very professional and…

Elaine was very professional and helpful when showing us around a property today. She was very knowledgeable and answered all of our questions.

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear PC

Thank you for your kind feedback. We’re pleased to hear Elaine was professional, helpful and able to answer all your questions during the viewing. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Our house viewing with Elaine was super…

Our house viewing with Elaine was super pleasant!

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Priyan

Thank you for your kind feedback. We’re pleased to hear you had such a pleasant viewing experience with Elaine. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Sue was great!

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear PD

Thank you for your feedback. We’re pleased to hear you had a great experience with Sue. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Elaine was really lovely and helpful at…

Elaine was really lovely and helpful at our viewing today :) Thanks Charly & Ross

September 26, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Charly and Ross

Thank you for your kind feedback. We’re pleased to hear Elaine was friendly and helpful during your viewing. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Lyn was great

Lyn was great, showed us multiple flats and was very helpful. thanks for all the viewings

September 25, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Milly

Thank you for your kind feedback. We’re pleased to hear Lyn was helpful throughout your viewings and took the time to show you multiple properties. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great experience

Great experience, very helpful. Lyn Forshaw went above and beyond to accommodate to our needs and even took us to another property that fit our requirements that we weren’t aware was on the market.

September 25, 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Sophie

Thank you for your great feedback. We’re pleased to hear Lyn went above and beyond to understand your requirements and help you explore another suitable property. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look