Philipjames Reviews 

453
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and professional staff who provide clear communication, guiding buyers and sellers through every single step with genuine care and dedication. People note that the overall service is extremely efficient, making property viewings and transactions smooth, pleasant, and completely stress-free from start to finish. Some reviewers were not happy with communication issues, noting that getting a timely response or reply from the busy lettings team was extremely difficult and frustrating. Others mentioned negative experiences involving unhelpful service, unprofessional conduct, and poorly handled maintenance or tenancy matters during their time renting properties.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional property viewings,... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight helpful staff members... See more

User experience

Consumers find user experience to be very satisfying, noting that the process goes smoothly and remains... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising agents for being extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had an amazing experience from start to finish with Philip James. They helped me to sell my late father's property and I would 100% recommend them to anyone looking to sell or buy. Over the... See more

Company replied

Rated 5 out of 5 stars

Elaine made us feel very welcome and relaxed. We were able to have a good look around. She provided all the information we needed to know, re-wire, boiler installation etc. She also gave excellent sug... See more

Company replied

Rated 5 out of 5 stars

Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more

Company replied

Rated 5 out of 5 stars

Fantastic Team at Philipjames. Very patient and professional service at all times. My Agent Franca Carbone, and Sales Progressor Lisa Aspinall were so helpful, making the process much easier, especia... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

453 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(453)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Elaine did an amazing job of showing me…

Elaine did an amazing job of showing me round the flats!

September 30, 2026
Unprompted review
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Reply from Philipjames

Dear Matthew

Thank you for your lovely feedback! We’re delighted to hear that Elaine did such a great job showing you around the flats. We’ll be sure to pass your kind comments on to her.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent service

I have been dealing with Philip James regarding rental property in the area and Fergus has been very helpful and professional, thank you!

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Mr Shotton

Thank you for your lovely feedback! We’re delighted to hear that Fergus has been helpful and professional throughout your experience with Philip James. We’ll be sure to pass on your kind comments.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and professional.

September 28, 2026
Unprompted review
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Reply from Philipjames

Dear Zolzaya

Thank you for your kind feedback. We’re pleased to hear you found our team friendly, helpful and professional. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

My experience was made so easy to speak…

My experience was made so easy to speak to Aaliyah she was very helpful and very knowledgeable in her description of the property very professional and polite thank you Aaliyah thank you

September 19, 2026
Unprompted review
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Reply from Philipjames

Dear Suhail

Thank you for your lovely feedback. We’re pleased to hear Aaliyah made your experience so easy and provided you with helpful and knowledgeable information about the property. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very helpful

I called for some advice on a property I have seen advertised at Phillip James. I spoke with Aaliyah who was extremely helpful, informative and very professional.

September 29, 2026
Unprompted review
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Reply from Philipjames

Dear Danielle

Thank you for your kind feedback. We’re pleased to hear Aaliyah was helpful, informative and professional when assisting you with your property enquiry. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Loved the service offered with my…

Loved the service offered with my property purchase. It was streamlined from start to finish. Lewis in the Didsbury office was a great help.

September 29, 2026
Unprompted review
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Reply from Philipjames

Thank you for your kind feedback. We’re delighted to hear your property purchase was smooth and straightforward from start to finish. It’s great to know Lewis was helpful throughout the process. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I had a great time viewing properties…

I had a great time viewing properties with the Didsbury office. Lewis was very helpful. Hopefully I can find one to purchase soon

September 29, 2026
Unprompted review
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Reply from Philipjames

Dear Julie

Thank you for your kind feedback. We’re pleased to hear you had a great experience viewing properties with our Didsbury team and that Lewis was helpful throughout. We hope we can help you find the perfect property to purchase soon.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great guys

Great guys, really helpful and well informed, especially Fergus!

September 28, 2026
Unprompted review
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Reply from Philipjames

Dear Amanda

Thank you for your great feedback. We’re pleased to hear you found the team helpful and knowledgeable, especially Fergus. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very professional service

Very professional service, attentive and friendly. Fergus was very approachable and informative. Would highly recommend

September 28, 2026
Unprompted review
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Reply from Philipjames

Dear Alison

Thank you for your kind feedback and recommendation. We’re pleased to hear Fergus was approachable, informative and provided you with such professional and friendly service. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Phillip James who seen a very professional outfit. Fergus was very knowledgeable, helpful and easy to deal with. I would have no hesitation in recommending them

September 26, 2026
Unprompted review
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Reply from Philipjames

Dear Tom

Thank you for your kind feedback and recommendation. We’re pleased to hear you had such a positive experience with our team and that Fergus was knowledgeable, helpful and easy to deal with. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

This experience was one of the most…

This experience was one of the most amazing ones of my life!!!! Lewis is super helpful, kind, and honest, he helped in sooooo many ways to be understanding and was mainly one of the reasons why this experience was so amazing. 10/10.

September 29, 2026
Unprompted review
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Reply from Philipjames

Dear Emily

Thank you for your fantastic feedback. We’re delighted to hear Lewis was so helpful, kind and supportive throughout your experience. It’s wonderful to know he made such a positive difference. We really appreciate your 10/10 rating and kind words.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Really nice staff who seem to genuinely…

Really nice staff who seem to genuinely care

September 22, 2026
Unprompted review
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Reply from Philipjames

Dear Jamie

Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team and felt well looked after. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Fergus seemed really helpful

Fergus seemed really helpful. Answered all my questions.

September 28, 2026
Unprompted review
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Reply from Philipjames

Dear Paul

Thank you for your feedback. We’re pleased to hear Fergus was helpful and able to answer all your questions. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Fergus was great

Fergus was great. Professional and very helpful.

September 29, 2026
Unprompted review
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Reply from Philipjames

Dear Mr. Damian

Thank you for your kind feedback. We’re pleased to hear Fergus was professional and helpful throughout your experience. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Aaliyah was very helpful over the…

Aaliyah was very helpful over the phone. Great service

September 29, 2026
Unprompted review
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Reply from Philipjames

Dear Mysha

Thank you for your kind feedback. We’re pleased to hear Aaliyah was helpful and provided you with great service over the phone. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great knowledge and very personable…

Great knowledge and very personable service from Fergus at the Didsbury office

September 28, 2026
Unprompted review
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Reply from Philipjames

Dear Chris

Thank you for your kind feedback. We’re pleased to hear Fergus provided such knowledgeable and personable service. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Fantastic experience from start to finish

Franca Carbone and the team from the Denton office have all been amazing in helping us to sell our house.
We'd had a few valuations from other local estate agents, but we was really impressed with Francas detailed knowledge of the area and her confidence in being able to sell our property quickly.
We decided to go with Philip James because of Franca and it was the best decision we could have made.
The viewings all went smoothly and Franca was even able to secure a price over what we had hoped for.
Thank you Franca and the team. I wouldn't hesitate in using Philip James again.

September 25, 2026
Unprompted review
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Reply from Philipjames

Dear Mike

Thank you for taking the time to share such wonderful feedback. We’re delighted to hear Franca and the Denton team provided such a positive experience throughout the sale of your home. It’s great to know Franca’s knowledge, support and guidance helped make the process run smoothly. We really appreciate your recommendation.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Philip James Kennedy. From start to finish, the service was professional, friendly and reassuring.

A special thank you to Franca carbon all their help and support throughout the process. They were always approachable, kept us updated and made everything feel straightforward and stress-free.

We really appreciated the time and effort they put into helping us with our move, and we would happily recommend Philip James Kennedy to anyone looking for a reliable and professional estate agent.

Thank you again for all your hard work!

August 31, 2026
Unprompted review
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Reply from Philipjames

Dear Sidra

Thank you for your wonderful feedback and recommendation. We’re delighted to hear you had such a positive experience with our team. It’s great to know Franca was approachable, supportive and kept you well informed throughout your move. We really appreciate your kind words and wish you all the best in your new home.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent Service

I had a really great experience with Sophie. She was extremely professional, friendly and helpful throughout, making the whole experience feel easy and comfortable.

September 16, 2026
Unprompted review
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Reply from Philipjames

Dear Melissa

Thank you for your lovely feedback. We’re pleased to hear Sophie was professional, friendly and helpful throughout, making the whole experience smooth and comfortable. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Highly recommend

Sophie did an unreal job of marketing our house. She was friendly, professional and made sure all our questioned were answered so we felt like we were in safe hands throughout. Would highly recommend

September 5, 2026
Unprompted review
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Reply from Philipjames

Dear Hannah

Thank you for your fantastic feedback and recommendation. We’re delighted to hear Sophie provided such friendly and professional service while marketing your home and made sure you felt informed and supported throughout. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

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