Phone Bar Reviews 

187
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Absolutely first class service! Sent phone on a friday evening, was returned fully fixed on tuesday! Quickest service humanly possible! Went for these guys as they offered credit but certainly no comp... See more

Company replied

Rated 5 out of 5 stars

Absolutely incredible experience with PhoneBar. Sent off my Samsung S22+ that had a broken screen on Friday 13th Feb and it was with them next day, it was in the post on Tuesday by special delivery... See more

Rated 4 out of 5 stars

Excellent service, kept me informed all the way through the repair, extremely fast service, had the repaired item back to me within 4 days, amazing. Only one criticism is that I received no paperwork... See more

Rated 5 out of 5 stars

Unfortunately after sending my S22 to Alex at Phone Bar it went missing courtesy of Royal Mail tracked 48 service. Maybe putting Phone Bar on the label didn’t help .As soon as driver picked up parcel... See more

Company details

  1. Phone Repair Service
  2. Cell Phone Accessory Store
  3. Computer Repair Service

Written by the company

We repair most mobile phones and tablets, usually in-store, the same day. We also offer a nationwide repair service where we repair and ship within 24 hours. For Apple repairs we use Apple Certified Repair Technicians, and we offer genuine parts repairs that come direct from Apple. We use Apple repair processes and diagnostics to ensure a safe & efficient repair.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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4.7

All reviews

(187)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Good as New!

They did a great job in repairing the screen as good as new! It was reasonably priced compared to getting a repair from Apple and the parts used were genuine Apple parts. The parts took a few days to arrive but they showed great support throughout the process keeping me updated and answering any queries.

October 8, 2023
Rated 5 out of 5 stars

Excellent mail in service

Excellent mail in service, looked online and saw various prices and these guys were the best priced. The process took around 3-4days which was excellent and they did a great job. Will defo use for future repairs.

September 26, 2023
Rated 5 out of 5 stars

Perfect Service!

Perfect Service!

I needed a screen repair and came across Phone Bar on my searches. After reading the reviews I decided to go ahead and send my phone in for repair and I am so glad I did!

The process was seemless. I ordered the repair, sent my phone off via the courier used by Phone Bar. I had a notification to say they had recieved my phone at 1pm, and that same day at 4pm it was on it's way back to me, and I recieved it the next day.

Overall, the repair was very well done and I am pleased with the results.

I wouldn't hesitate to recommend, or use Phone Bar again in the future.

September 28, 2023
Rated 3 out of 5 stars

Hello i haven t received my headphones…

Hello i haven t received my headphones and i don t know nothing about the delivery company ? No name nothing

September 30, 2023
Phone Bar logo

Reply from Phone Bar

Hi there,

I’m sorry to hear you’ve not received your order yet - as you can see from the tracking email we sent, your order was despatched with Royal Mail on Monday.

Free UK delivery is 3-5 working days as standard - so we’d expect it to arrive by Monday at the very latest.

Feel free to reach out to our customer service team on hello@phonebar.co.uk for help and support at any time.

Rated 1 out of 5 stars
Phone Bar logo

Reply from Phone Bar

Thank you for your feedback, I’m sorry to see you’re unhappy with the service.

I can see you’ve ordered a wireless charger and we’ve sent a wireless charger, we despatched your order the morning after you ordered late at night and it was delivered the next day.

We kept you updated with a despatch notification and tracking link - could you kindly tell us what we can do to get better than that?

Rated 5 out of 5 stars

Amazing service from start to end

Amazing service from start to end. Even phoned to confirm repair! Thank You

August 5, 2023
Phone Bar logo

Reply from Phone Bar

Thank you so much for your kind review! We’re glad you enjoyed our services!

Thanks for choosing us to repair your device 😀

Rated 5 out of 5 stars

Would recommend.

Really helpful staff. Unfortunately for us damage happened on a Saturday so was Tuesday before the replacement screen could be fitted. Done in an hour. Very happy. Thank you.

August 4, 2023
Phone Bar logo

Reply from Phone Bar

Thank you so much for your kind review, we’re glad you’re sorted and up & running again!

Rated 5 out of 5 stars

Had a samsung galaxy s22 ultra 2 cracks…

Had a samsung galaxy s22 ultra 2 cracks on the screen and lines found phone bar on clearpay spot on rang the gent up he explained everything and how long etc it would be sent my phone in in the morning was done by the end of the day spot on shop spot on people highly recommended I'm happy I've got a new fone back without cracks or lines well done phonebar appreciated

July 31, 2023
Phone Bar logo

Reply from Phone Bar

Thank you for your kind review! We’re so pleased you found us and chose us to repair your device!

Glad to hear you’re back up and running 📱

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing, very quick delivery and I had a slight issue with payment and they sorted it so quick… customer service from these guys is the best and I would definitely use them again

July 24, 2023

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