Don't let the 1 star fool you, it's just the '0' option was not available. If you don't want to waste your precious time, don't use a Photo Me for passport photos. They take your £10 of course but the... See more
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See what reviewers are saying
I took photos to renew my sons passport yesterday. When I tried entering the code it is not working. Using Photo-Me Whatsapp/bot they are saying they were taken in Feb and will not help despite me sen... See more
Went to the photo me booth on four different occasions for passport photo each set of photos rejected by passport office. Each set of photos was given the passport compliant by the photo me booth. Nev... See more
I am an Old Black man but the photo print I received was that of an old white woman. When I asked for refund I was refereed to a website that does not recognise the machine number. Just in case I got... See more
Company details
Written by the company
Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.
Contact info
Blenheim Road, KT19 9AP, Epsom, United Kingdom
- 0800 035 6600
- callcentre@Me-Group.com
- www.photo-me.co.uk
1.3
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I took passport photos
I took passport photos - the right ones but when I went to download, it took me to id-pass website where the Unique Code was not accepted despite putting the correct digits!! No support out of hours, bad service and I needed to do the application urgently!!! Will be requesting for my refund and go to other places
February 23, 2024
Unprompted review
Lucy was great it was me all along
Lucy was great it was me all along
Eyesight you see getting old 😆
Had a nice chat 👍
February 23, 2024
Unprompted review
Reply from Photo-Me UK
Thanks for the feedback Martin.
Booth quality problems but…
Although quality problems with the Photo Booth & unclear upload options for digital photo, the online Chat Help Team was very responsive, helpful and (hopefully) effective.
February 21, 2024
Unprompted review
Reply from Photo-Me UK
Thanks, Hamster!
Great customer service, thanks!
Great customer service through their email address, very prompt reply and easy to follow instructions were given so I could obtain the digital copy of my ID photo, which wasn't sent to my email for some reason when taken at a PhotoMe booth. All that was needed was to start a passport renewal application, and when prompted to type in your unique digital photo code, you do that and then clicj kn the image to download it. Then you are free to cancel the application. Many thanks!
February 21, 2024
Unprompted review
Reply from Photo-Me UK
Thanks for your rating and feedback Harmony!
Excellent service fast and reliable
Excellent service fast and reliable
My passport photo accepted first attempt
Definitely will use this service again
February 14, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback, Jack.
Very poor quality of washing.Waste of time and money.
The washing machine did not clean my whites. Very poor quality of washing. I will not use it again. I have paid 5.5 pounds for nothing. Please avoid it.
February 18, 2024
Unprompted review
Reply from Photo-Me UK
Dear Customer
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
Please get in contact with our customer service team through our online help page https://help.megroup.uk/
Alternatively, you can email us at callcentre@me-group.com and a member of the team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
It was my mistake ..I choose the wrong…
It was my mistake ..I choose the wrong option.The photo was for an Irish Passport and not a British....and as they are not interchangeable the code will not work. However, I explained my predicament to a lady Lucy on live chat and a refund will, I am assured, be on its way in due course. In the meantime, I shall now start the procedure again, and as they say in engineering terminology I shall RTFM !
February 15, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback, Denis.
Problem Resolved.
Thank you for your help; the website resolved our difficulty. If I may, in the interests of creating a good first impression, I would strongly advise you to get the website proof-read for typographical errors, grammar, and superfluous capitalisation: I was not inspired with confidence, so the quality of information provided was a pleasant surprise. Thanks and best wishes.
February 15, 2024
Unprompted review
Reply from Photo-Me UK
Hi Tracy
Thank you for your feedback.
We are always looking for ways to improve our service and we will take your comments on board.
Digital photos for passport do not pass…
Digital photos for passport do not pass UK passport photo requirements - the file is too small.
This company is a scam and not fit for the purpose it is set up for.
Do not get your passport photos done in these booths - UK passport office will not accept them
February 13, 2024
Unprompted review
Reply from Photo-Me UK
Hi Adam
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our product, however, I disagree that you have been scammed.
When applying for a UK passport online, The photos are accessible on the Gov.uk website using your unique digital ID code printed on your photo printout.
This is a secure online service set up by the passport office so that no one else can assess your image. This information is clearly provided on screen in the booth when you select the digital UK passport option. Customers are asked to agree to this by selecting (OKAY) in order to make payment and take the photo.
Your photo printout also provides a link to the gov.uk passport application website for you to access your image.
Some booths offer customers the option to email a copy of the image, however, this photo is not usable for a UK passport and this option is currently being removed from the booths.
With an average of 14000 customers a day applying for a UK passport using the digital code, I can assure you our photos are fit for purpose.
For any queries you have, please reach out to our customer service team who will be happy to help https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
my issue was dealt with quickly and the…
my issue was dealt with quickly and the refund was returned very quickly
February 3, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your rating and feedback, William.
Very quick response to refund request.
January 27, 2024
Unprompted review
Reply from Photo-Me UK
Thank you Valerie.
The first letter of the code was lower case and fooled me.
The first letter of the code was lower case and I never caught on as all the other letters were upper case. Explained to me. Sorted.
February 1, 2024
Unprompted review
Reply from Photo-Me UK
Thanks John.
1) seems quite expensive 2) didn't…
1) seems quite expensive 2) didn't recognise my email address so couldn't get digiital photos. however 3) contacted customer service who suggested a way to obtain a digital copy
January 30, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback, Richard.
I'm glad to hear our customer service team were able to assist you.
I'm sorry to hear you are unhappy with the cost of our product but I'm afraid this decision was made based on annual inflation over the last 10 years and is necessary for us to continue offering this service.
We hope this doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Very satisfied with response received
Everything was straightforward and done in a timely manner. Thanks for the support
February 2, 2024
Unprompted review
Reply from Photo-Me UK
Thanks Elaine
Had a problem with a photo booth which…
Had a problem with a photo booth which was quickly resolved.
February 6, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your rating and feedback.
Technical problems
This experience was at the booth at Welwyn Garden City train station. First the computer crashed when I was ready to pay. It took a while for the machine to reboot. I took the photo again, but the card payment didn't work. I tried 4 different cards, none worked. There were nothing wrong with the cards. Overall, I wasted almost 30 minutes there and got no photos.
February 2, 2024
Unprompted review
Reply from Photo-Me UK
Hi JW
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
An engineer has since been out to the booth at Welwyn Garden City to rectify this fault.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Scam!
the machine stole from us. 10p gone!!! We wanted to take a lovely little photo but at what cost. We managed to find 4 pounds out of our pockets in coins but to no circumstances. It was extremely confusing. Website didnt say how to pay and it wasnt clear. Unhelpful We couldn't find where to put the coins. Apparently no coins allowed only card, agh! We are only kids and kids deserve photos too and good memories. The booth was too small we could not fit. My friend is shivering and dribbling on the floor. She has lost the ability to talk and has diahhreah. Ugh So moral of the story make it kid friendly!
January 27, 2024
Unprompted review
Reply from Photo-Me UK
Hi Nicola
Thank you for your feedback
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
All our machines are contactless card payment only and this information is clearly stated on the machines so I disagree that you have been scammed.
There is no coin mechanism so I am unsure where you placed the 10p but if you would like to claim a refund, please contact our customer service team and they will be happy to help https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Good customer service when photo…
Good customer service when photo rejected by passport office. Returned fee quickly and sent engineer out to service machine. Also note when you put code in to uk passport site the format is idpass.uk/ (your code). Without the . And / to separate the code it will not be recognised.
January 8, 2024
Unprompted review
Reply from Photo-Me UK
Great feedback, thank you Gibbo
Very helpful staff gave suggestions on…
Very helpful staff gave suggestions on how to download digital photo to computer.
January 19, 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your rating and feedback Joe.
SCAM!!!! DON'T USE FOR PASSPORT
Followed instructions and enter code that was sent to passport office but they have no record of the code. Just another SCAM.
January 23, 2024
Unprompted review
Reply from Photo-Me UK
Hi Mark
Thank you for your feedback.
Sorry to hear you are having trouble with your code, You may have entered it incorrectly.
You can contact our customer service team for assistance through our customer help page https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
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