Photo-Me UK Reviews 

The photos are fine, but I was lead to believe I was buying a digital photo that I could use for other purposes. I expected I would be able to download the photo (or receive it by email) at a reasonable resolution for my own use. I can't see any reason why the company doesn't make this facility available - it would be easy to provide a secure code - but it appears they don't allow it. I feel I have been mislead and am disappointed by this service. I will not use it in future, nor recommend to others.

Very happy with how they helped me when I was stuck, and very quick as well,

Simple process for passport photos. I got the code, it worked on the .gov website and I got a passport.

No option to download the photo file beyond the thumbnail one can get in the UK Gov site. Poor service.

Really great customer service from the team

It was a very memorable experience; the customer service centre resolved my confusion promptly, which was appreciated.

I recently had a problem obtaining a refund for a digital image that hadn’t worked. Luke at customer services soon spotted that I had miss-read the number of the location site. He couldn’t have been more helpful. I do however think that my mistake of miss-reading 5i22 (in extremely small type) for S122 must be a fairly common mistake and as such would hope Photo-Me could do something to avoid this situation re-occurring. Hope this helps others 👍🏻

I was hoping to get digital copies of the passport photos I had printed off. I thought I could only use the digital prints code if I was filling in a UK passport application. I contacted the customer services to see if they could help. They advised going through the first stages of the passport application, and when you input the code for the photos, you could simply save the photos from that location. Great tip and I have digital copies of the prints -answered my query with a couple of hours. Great service. Thanks

The customer service colleague was prompt in getting back to me, and very helpful in addressing my query.

We contacted photo me as the post office staff had advised that to get a photo for a driving licence we would get a code which we could look up & digitally upload. Unfortunately this was not quite true as the link was for passports. The contact talked us through how to get the photo from the passport site to be able to upload & am pleased to say we received the new license a few days later. 👍

Service not provided - digital file promised, but no way to download the image with sufficient file size.

Customer service representative Lucy, claimed that the only way to do so is via the gov.uk website by applying for a new passport, stopping half way, and pressing right click, save image. Said image is thumbnail size, and only 18kb. UK passports require MINIMUM 40kb, let alone any other visa photo requirements.

Photo-me should not falsely advertise or sell online digital files/ photos if they have no way of delivering the product to their customers.

The whole process was a huge inconvenience and waste of time. I am now seeking a refund as was unable to retrieve my image with a file size large enough to satisfy the purpose of an ID photo.

What a total scam! The booth does not say that you're only able to see part of a digital copy on the .gov website. When using the .gov website, you do not have access to the photo as printed from the machine. Nor do you have the quality from the pathetic 17.5KB. It's very blury and will not scale. You also, have to go through the process of applying for your passport to see it, which is not what I needed to do. I needed a digital copy for another type of application that required a digital passport photo. And what is the point of having a helpline phone number when all it does is direct you to the website immediately! Our family will not be using your services again. If there is a way to see these photos in good quality and be able to store them, I can't find it anywhere

Great customer service. Emailed with my problem and it was solved within 1 hour. Excellent service.

I had similar issues about getting digital copy & the size of the photo for visa - however after contacting them they did provide a work around solution which was fine for me.

Absolute waste of money.

No where to download digital photos.

Their number (0800 035 6600) does not work properly.
Chat function on website does not work.
Does not respond to emails.

Wasted money.
Missed my deadline for application so lost fees.

Edit:
They haven't responded to my refund request (yet they have time to respond to me on here, their brand is more important than me, clearly) so I will need to complete a chargeback with my card issuer.

The 'guidance' to download it from the HMPO website is useless. The image is a thumbnail, it's small, low quality, low resolution.

Use an alternative photo booth.

the photo code wasnt enough digits for an irish passport

Wasted £10.
You would think in this day and age you would be able to download a photo from their website, but no you can't.
You can only access the digital image from their partners.
Do not waste your money, no good for council websites requiring a photo for a bus pass.

No digital copy.
I’m very sure it does not say “UK” passport photo. I need a digital copy so I can use it for some other documents for the same size. I got a printed photo of 4, no options for digital copy. Yes there’s a code and I can retrieve it on gov.uk, but it is 18k and not clear at all.

I chatted with customer service, got the reply said they took off the service.

Do NOT use this one. For the same price of £10, Tesco ones let you enter your email address and send you a clear copy.

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Edit:
If you apply for U.K. ones this was okay, it does provide an initial check when taking the photo.

these might work if you want a UK passport but for a visa the digital photo if you try to download what you get is less than 20kb so totally useless - don't waste your money..

The printed photos were ok, but I was unable to download the digital version from anywhere. Photo-Me doesn't not provide a download service for digital copy of the picture I paid for, which is unacceptable. Passport photos are needed for more than just passports, and photo-me doesn't seem to recognize this. I had to pay for another booth service effectively, and wasted money with photo-me.