Excellent quality of photo books. Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options. Delivery usually swift. Packaging is good kee... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The photobook looks great, I'm pleased with it. Although we got a discount it's still quite expensive. Sometimes the limitations put on the layouts can be frustrating, and the stickers and colours ca... See more
I'm going to make LOTS more!! However, I didn't find any instructions on how to add pages until I spoke to someone in customer service about something else. It would be helpful to have a short guide o... See more
I found changing layout difficult so stuck to one photo per page which wasn’t what I preferred. I wish you could do corrections check. I have a photo title on the wrong page which is mostly hidden but... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
155K reviews
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Quality of some photos was disappointing
We were disappointed in the quality of some of the printed pictured. We had previously had a couple printed as photos which were lovely and clear, but fuzzy in the photo book.
July 13, 2026
I always use Photobox but do find it…
I always use Photobox but do find it more expensive than its competitors with expensive postage costs. Generally I am pleased with my creations! 😊
July 13, 2026
Really good quality
Really good quality, fast processing, easy to use system (lots of options which make it easy to create photo books) and kept upto date with progress once purchased. I’ve bought books, canvas and aluminium pictures and they have all be great.
July 13, 2026
Try it, test it, trust it.
Just an impressive concept and product, understandably a little complicated and challenging for an old-schooler like me but worth the effort via trials and errors, short of being too ambitious or adventurous wrt all the available options and facilities, i.e. keeping it as simple as possible. Printing, quality and delivery service are truly most impressive.
August 4, 2026
This is my go to place for photo books
This is my go to place for photo books. The only reason I haven't given 5 stars on this occasion is the sturdiness of the book is a little disappointing- some of the pages are already a bit 'wobbly'. Deigning the book is straightforward although I do sometimes get picture sizing on the page wrong but that is my error.
Prompt delivery.
July 13, 2026
Takes the pain out of collating photos
The task of creating a photo book was made extremely easy using the photo box app. I had researched various companies who do similar and photobox came out top recommended seller. After downloading the app, i uploaded the photos i wanted included (its a good idea to have these ready to go before downloading the app), it let me position them how I liked, let me add extra pages and the cost was extremely reasonable. The photo books arrived on the expected delivery date and on reviewing same can confirm they were of a very high standard, the final product looked really professional and you couldn't fault the quality. All in all it was a fitting memory book of my much loved but sadly lost cat that I will treasure forever. Highly recommend this company.
July 12, 2026
Excellent quality
I used to be in the design and print industry and am really impressed by the quality of printing and finishing.
I still like the flexibility of laying out pages myself, but can see the autofill tool would be great for many people. We use Photobox for all our Holiday albums and our annual album too.
July 13, 2026
Quality product with fast processing and delivery.
Fast efficient service. Photo books are easy to create and edit with a large range of templates. Easy to add extra pages to customise your design.
Fast delivery and high quality product.
July 8, 2026
Quick delivery
Quick delivery
Everything as asked for size and number of copies. Good quality
July 11, 2026
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Ignored my request
I ordered some prints to go on my wall. Paid extra for a delivery day that I knew I was going to be home. Then I got an email saying there were production delays. Photobox couldn't tell me when I could expect my prints so I emailed their support asking to cancel the order. I received no response.
The prints are due to be delivered tomorrow. I won't be home. Thanks Photobox and goodbye.
July 31, 2026
Unprompted review
Reply from Photobox
Dear Andy!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We sincerely apologise for the production delay and for the lack of communication regarding both the revised delivery timeframe and your cancellation request. We appreciate that you paid extra for a specific delivery day to ensure you would be at home, and it's understandably frustrating when those plans cannot be met.
We would appreciate the opportunity to investigate this further. Please contact us again with your order details, and we'll review the status of your order, the delivery arrangements, and the correspondence relating to your cancellation request. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Damaged packaging and book on delivery.
I received my photobox album and the packaging was damaged right through onto the book, I've sent photos of the damage and emailed, told to email another email address which I did and after 5 days I have STILL not received a reply. So disappointed as I've bought a gift I cannot give!
July 30, 2026
Unprompted review
Reply from Photobox
Hello Me!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We are truly sorry to hear that the packaging was damaged all the way through to the book, and that despite your emails, you have yet to receive a response after five days, especially as this photobook was intended as a gift.
Please reach out to our customer care directly, as we would like to make this right for you. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
I had fun producing this photobook
It was easy to produce this photobook and I had loads of fun doing so. This was a gift for my mum's birthday and she loved it. The book arrived quickly and I really liked that I could receive a copy by email and forward it on to other family members.
July 9, 2026
Refusing to amend order even though not in production
I noticed the moment that I pressed order that I had uploaded the wrong version of a photo for an acrylic print. Literally one minute later photobox said the print was in production and no changes could be made - even though this was 9pm on a Sunday and there was no way it had gone into production so it should have been possible to amend the order to upload the correct version. I contacted their team at 8:30 on Monday morning and appalling customer service - the order is definitely not in production in any real way but they refuse to amend it. They basically mark it as in production the moment they take your money so leaves no room for amendments. This was my mistake but there should be flexibility when a customer notices a change is needed straight away - it not like I noticed days later.
Edit update: two days later, photobox send an email to say production of each product is delayed- with no reference at all to the discussion I had with them Monday AM about uploading the correct print- I won’t be using them again.
August 3, 2026
Unprompted review
Reply from Photobox
Hi George!
Thank you for updating your review. We're truly sorry to hear about your experience.
We apologise that you were unable to amend your acrylic print order after noticing the mistake so quickly, and we're sorry to learn that the support you received did not meet your expectations. We also understand your concern regarding the subsequent delay notification.
We would like the opportunity to look into this matter again. Please contact us with your order details, and our Customer Support team will do their best to assist you further. We can review your order history, the communication you've had with us, and the circumstances surrounding the production and delay notifications to ensure your concerns are fully investigated.
We sincerely apologise for the disappointment and inconvenience caused, and we appreciate you taking the time to share your feedback.
We appreciate your patience and understanding.
Kind regards, Photobox!
Good quality prints and jigsaw…
Good quality prints and jigsaw delivered in good time and at a reasonable price.
July 2, 2026
Always delighted.
I have used Photobox several times and have always been delighted with the results. I take my time to edit every photo and frequently add information to give the photos context. The editing pages on Photobox are easy to use and there is a useful 'Help' page if needed. The albums are delivered quickly and always as I submitted online. Always delighted!
July 10, 2026
Very good experience making a very small photobook
It was some time after my previous creation, and I felt that things were easier, such as moving images around or changing their sizes. Still a little tricky to make sure things were lined up, but better than before.
One thing that would make a big difference to me would be to be able to take advantage of special offers with a date a couple or so months ahead, to give time to make the creation.
I made a very small photobook for friends and was pleased with the quality, and I was pleased I went for glossy pages.
July 9, 2026
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