photoGuard Reviews 

Never had to make a claim so cannot comment on that, but as a customer who's just renewed the process is simple and the cost is fair. Hopefully I'll never need to find out about the claims side, but it's reassuring to know that safety net is there.

Renewed with photoguard as I’ve been with them for a couple of years now, however if I had the time I would look elsewhere as I do not like the fact that my gear is not listed by name, only by cost, this makes it very difficult to identify items when any changes are needed if I upgrade gear or in the eventuality of a claim. I have mentioned this to them in the past but no change in how they list my property… going forward I will be looking to change insurance companies, photoguard claim to be specialised in photo equipment insurance but this I feel is a major aspect missed.

Quick, Easy, affordable.

The have been amazing throughout the whole claims process and have been supportive and answered all questions I had for them. Fully recommend this company!

Efficient and professional. Can't fault their service,

Bad business practice. Had an e-mail for an automatic renewal - which I didn't sign up for. I Never have automatic renewals. Was told by e-mail that my bank has declined (the old card I son longer valid) and therefore the policy would not renew and would be cancelled after a certain date. So wrote back and said fine as I didn't want auto renewal and no longer wish to contract with a company that does that. I no longer have the equipment. Replied saying that the insurance was renewed and there is a £10 cancellation fee. Sent the documents to my solicitor to sue for UTCCR and Harassment.

This company are worse than the thieves that might rob your equipment in the first place. Photoguard will happily take your money for year after year, but have no doubt they will do ANYTHING to get out of paying out a claim. Not only that, but they will string you along to say you have a claim, but you have to keep paying insurance for your stolen items while it is processed....only months later to find a reason not to pay, based on the same info you gave at the beginning.

Very simple process and quick to set up. Very happy with the customer service.

Always recommend you to all of my photography friends and members of our photography social media pages

JustGreatShots Photography

Renewal all taken care of adequately. Thank you.

Recieved excellent service from first contact to completion of my recent claim for the repair of a lens and extender.
Especially from my claim handler, Brandon Base, who was helpfull and considerate at all times and kept on top of things throughout.

I recently made a claim, it was dealt with complete professionalism from start to conclusion, I can only say thanks for an excellent service.

Great service and answered all my questions carefully. Recommended.

The renewal process is very efficient, using the portal - when I called to clarify something I was dealt with immediately, politely and in a friendly manner. The agent was professional but also sufficiently informal to transfer information very quickly.

Excellent customer service as always for my insurance renewal. Straightforward process to renew my annual premium.

I am very pleased with the quick agreement and payment of my claim for camera lens damage. It was very easy to initiate the claim and correspond to provide back up paperwork (receipt and repair report).

Excellent help over phone

Great service for affordable price and good customer service.

Have had insurance for quite a few years with them and have never had any issues but as everyone says you really only know the value of insurance if you have to make a claim and see how smooth the process is. Unfortunately had to make 2 claims in the space of about a month, first one took a little longer than second claim but both sorted in a reasonable time so no issues overall. Happy with outcome in both instances, lens was replaced by their supplier WEX and laptop is being repaired at Apple so will be back shooting and editing soon