photoroom.com Reviews 

237
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 128 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with subscription and payment practices, citing unexpected changes to terms, limitations on paid features, and charges for unavailable services. Reviewers frequently encountered issues with customer service, describing it as non-existent, unhelpful, or unresponsive to billing and technical problems. The app often crashed, failed to upload or export, and declined in functionality after updates, causing frustration. However, some customers appreciated the app's core image generation and beautifier features, finding it effective and easy for business needs. A few people also found the customer service responsive and helpful.

What people talk about most

Subscription

Clients share negative opinions on subscription, with many expressing frustration over certain business... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its incredible photo... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers finding the app incredible,... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing issues such as being charged... See more

Customer service

Customers had negative experiences with customer service, with many reviewers reporting non-existent or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more

Rated 2 out of 5 stars

Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more

Rated 2 out of 5 stars

I’ve used this app for a year. I’m on the Pro tier, the generations are not always the best but have generally been okay. Yesterday I discovered that the AI credits that would renew weekly are now re... See more

Rated 2 out of 5 stars

When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more


Company details

  1. e-Commerce Service
  2. Software Company

Written by the company

First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(237)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The app is fine But I feel like Im…

The app is fine But I feel like Im scammed. Because it said try it for free for 14 days and then we will remind you to stop it before we charge you. No reminder. The just took my money and it is way to expensive. The said it is easy to end it but no it is not. I tried to contact Them and say I regret it. But they dont care at all. So my money is gone. Never meant to buy it. Just wanted to try it. So I think it is Very bad costumer service

April 27, 2021
Unprompted review
Show reviews in all languages. (237 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look