photoroom.com Reviews 210

Total scam. I never even used the app and somehow I got charged for a whole year and when I tried to request a refund, pretty sure the app RENEWED subscription instead then said I’m outside of the cancellation window when I just got charged TODAY!!! WTF??? Super scam!!!!

I had a terrible experience with this company. First, they double-charged me for one month of service. Despite my efforts to resolve the issue, no refund was ever provided.

Due to this, I immediately canceled my subscription. However, even though my subscription was canceled 45 days ago, they still charged me again. This is completely unacceptable and feels like a deliberate scam.
I strongly advise others to stay away from this company. They are basically scammers.

They stole off me £69.99 I have raised this with my bank, my bank is chasing the money, I’ve also sent them an email (my bank told me to do this) and no reply on anything, no response through the app, they conned me into a subscription with no way to cancel. I want my £69.99 back SCAMMERS

I try using their free Magic Eraser but constantly get interrupted every 5 second on verifying whether am I a human despite I CONFORMED IT A 100 TIMES ALREADY. How can they not notice this?

I have just started the PRO version at £69.99 per year.
It has stopped working after 1 day. There was a chat device. The operator advised me to flush the cash. I did this. I then tried again and I had to verify who I was with an email address that was not mine! I tried another PC. I tried to contact them and the form would not accept either of my email addresses.

Resume - I have paid, there is no way of contacting them, it has stopped working.

If I had wanted garbage, I would have asked for it.

SCAM ARTISTS. They charged me even though I didn’t have a subscription. They can see no email address of mine link to my account and I cannot trace where they were able to charge me from. £70 GONE.

Issue with the app, on the chat with customer service, no matter which employee I get, they always simply recommend to upgrade the new ios version. That's the extent of their customer service. Choose another app

Such a bad payment experience

They still charge my card even when after I cancelled my subscription, when I try to reach out they make it as hard as possible for you to communicate with the support team

Very satisfied. Used once for removing the background and downloaded for free. Perfect for the needs. Thank you !!

this app is no terrible, it used to be half ok but then the upgrades killed it. this app will only drive you crazy and waste your time. ITS ONLY GOOD FOR REMOVING BACKGROUNDS... batch processing is a disaster everything is way out of proportion, looks strange,the Ai model is broken. i recommend NOT TO USE PHOTOROOM

Something so simple as uploading an image to remove its background makes it play the "something went wrong" card. Really? Late 2024 and things like these are still happening?

Excellent photo editor program. The support service is always in touch and always helps.

As of this review Photoroom is probably the best background removal tool we have found after trying quite a few.

That being said, limitations such as import limits of 2000 x 2000 and upscale tools not available on the web version make it annoyingly limited. Pixelcut is our go-to upscale program, and it feels conflicting to be paying for Photoroom but it not have such a simple tool available which a competitor (pixelcut) has.

My phone crashed at 2am becasue of this app. Dont know how many times i complained. What now?
The app never worked properly anyways.
I think they are scammers and possibly stealing our data, pictures. Etc.

if you create an account , you will soon discover that what they said is free, is actually not.

Then, you will find a procedure to delete your account and find out that it is wrong.

I ve been charged yesterday 69.99 euros for an annual subscription a month after the cancelation of the trial week... Since yesterday I ve been trying to solve the issue but there is no response. Just automatic chat with Al. Shame on you

Version 2 of the app worked well for my business, so I purchased a yearly subscription. Soon after, version 3 was introduced which is garbage. I contacted customer service thinking it was something they are working to fix. Nope. You can switch back to the old version for now, but they are phasing it out. A shame because I saw an increase in activity once I used the AI images for my business. I’ve found nothing else like it.

Photoroom is a scam. I joined for a free version on their website and downloaded the app on my iPhone, but I was charged A$139+ on 3/5/24 without being notified. When I tried to get a refund, all the buttons/links, including Facebook, never worked. Their reply to one of the complaints on this website on 26/10/23 was fake, too.

App used to be good. They changed the app without telling anyone they were doing it. Totally unusable for me now. I had paid for a year. You can cancel your subscription but can't get any of your money back for unused months. Customer service is a joke. All you get is canned responses and they ghost you. VERY SHADY company. They are stealing from me but not much I can do about it.