Very good and cuts down scale in the kettle too!
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Vanessa,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
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The information on this page is based solely on product reviews written by customers of Phox Water via Trustpilot.
Here’s what people highlighted
Quality
Value for money
Product details
Each filter refill lasts 200 litres (44 gallons) or 45 days
All reviews
I have to say I think this product is average. I will continue to use the clean refill pack as I am trying to be more sustainable but it does mean I have to descale the kettle (which was the whole reason I got a filter in the first place - to avoid having to do this). With Brita I never had to do this. Saying that I do live in a very hard water area which may contribute but anything that can be done to make it so I don’t have to descale the kettle would be perfect! Maybe a bit more R&D on really hard water areas 😃 Overall the concept is great and I will persevere but it has been 6 months and at some point I might have to switch back to Brita if it doesn’t improve!
Quality: 3
Value for money: 4
Reply from Phox Water
Hi Trudie,
Thank you for taking the time to leave us a review and sorry to hear you're having bother with this, we're available at service@phoxwater.com if you would like us to look into it!
Best wishes,
Team Phox
Phox refillable cartridges are an excellent idea and their 3 month refill pack represents great value for money. Recommended.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Mary,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Just started using refills. Good environmentally friendly idea. Easy to use.
Quality: 5
Reply from Phox Water
Hi Catherine,
Thank you so much for your positive feedback, just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Easy to refill, excellent for hard water.
Quality: 5
Value for money: 4
Reply from Phox Water
Hi Kate,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Love the fact its good for the environment. Neatly packaged and prompt arrival from order
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Bethan,
Thank you so much for your positive feedback, just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Very pleased indeed. Big improvement on disposable.
Quality: 5
Value for money: 4
Reply from Phox Water
Hi Sam,
Thank you so much for your positive feedback, it honestly means the world to us knowing customers have enjoyed their experience. Just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Gives peace of mind and great tasting water
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Janet,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Best tasting water from a filter and perfect for that morning cuppa
Quality: 5
Value for money: 5
Reply from Phox Water
Hi there,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Very good product
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Peter,
Thank you so much for your positive feedback, just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Great way to reduce plastic. Does the job a treat👍🤠
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Val,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Brilliant product that cuts single plastic usage
Quality: 5
Value for money: 5
Reply from Phox Water
Hi there,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Great filtration and better than the one use plastic filters.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi James,
Thank you so much for your positive feedback, it honestly means the world to us knowing customers have enjoyed their experience. Just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Excellent product and fits my water jug perfectly. I have referred these products to family and friends.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi there,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
This product maintains the kettle in good condition as we are in a hard water area. In fact, the kettle has become the end-of-life indicator - time to renew the filter.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Richard,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Great product
Quality: 5
Value for money: 5
Reply from Phox Water
Hi there,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Much better than other products and lasts longer. Deals with hard water very well.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Colin,
Thank you so much for your positive feedback, it honestly means the world to us knowing customers have enjoyed their experience. Just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!
Best wishes,
Team Phox
Labelling needs improving as the box containing the filter packets doesn’t specify which of the two choices is inside. Perhaps adding Clean- for hard water or Alkaline containing Mg and minerals. Had to write on myself or endlessly look it up
Quality: 4
Value for money: 4
Reply from Phox Water
Hi there,
Thank you for your feedback and apologies for any difficulty. The Clean packs are printed in dark blue ink and say "Clean" on the front of the box - the Alkaline ones are printed in light blue and should also say "Alkaline". Can you let us know at service@phoxwater.com if this isn't the case so we can look into this?
Best wishes,
Team Phox
Great for my hard water. Tea tastes amazing
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Hanna,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox
Wanted to make sure I had all I needed for the foreseeable future. Now I have. speedy delivery.
Quality: 5
Value for money: 5
Reply from Phox Water
Hi Susan,
Thank you for your positive feedback, this is very much appreciated!
Best wishes,
Team Phox