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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including photo books, calendars, and canvases, noting their vibrant colors and sturdy construction. Many appreciate the user-friendly design tools, which offer extensive customization options and flexibility, allowing for personalized creations. The customer service is frequently highlighted as exceptional, with people commending the helpful, responsive, and attentive support staff who go above and beyond to assist with inquiries and resolve issues promptly. Consumers also value the efficient order process, with many receiving their products on time or even earlier than expected. The company's commitment to standing behind its products and addressing any concerns is a recurring positive theme.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the top-notch quality of photo... See more

Quality

Consumers find quality to be positive, consistently praising the top-notch product quality, especially for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's... See more

Customer service

Clients share positive opinions on customer service, consistently praising its helpfulness, efficiency, and... See more

Order

Customers had positive experiences with order. Many reviewers expressed satisfaction with the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Picaboo for many years now. I've made photobooks, calendars, customized coffee cups...you name it. The quality is always very good but the service is excellent. Anytime there has... See more

Company replied

Rated 5 out of 5 stars

After traveling or celebrating a big life event, creating a Picaboo book brings back memories. The ease of creation, the variety of themes, backgrounds, and photo layouts all provide for a personal t... See more

Company replied

Rated 5 out of 5 stars

I have been making photo books with Picaboo over 15 years. I absolutely love this company. When I first started, I had several questions. Picaboo support team was always there. One thing I would like... See more

Company replied

Rated 5 out of 5 stars

I have been a loyal customer of Picaboo for over 10 years, creating at least 8 calendars each fall for family Christmas gifts. I’ve also made many photo books. Their website is easy to use, and the fi... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

At Picaboo.com, we believe your memories deserve more than just a spot on your phone or in a folder on your computer. We help families, friends, and communities turn their stories into beautiful, lasting keepsakes. Whether it’s a stunning layflat photo book, a custom calendar, or a thoughtful photo gift, our mission is to make preserving life’s best moments simple, creative, and fun. Our platform is designed to be easy to use, with intuitive tools that let anyone, from first-timers to seasoned creators, bring their vision to life. Behind the scenes, our team is passionate about quality and service, ensuring that every order is printed with care and delivered quickly. Customers choose Picaboo not just for the products, but for the experience: the joy of creating something personal and the confidence that it will arrive looking great. We offer a wide range of products to bring your memories to life, including classic photo books, layflat photo books, cards, calendars, and many more customizable photo products. Every page tells a story, and it’s our privilege to help you share yours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy to use and makes great keepsakes

The consistency of design and the ease of design and altering my pages is great. Been using picaboo for years and the sales are awesome. it is what keeps me coming back.

September 30, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Robert, we love hearing that! It’s great to know you’ve enjoyed the creative flexibility and consistency over the years and we’re glad our sales make it even better. Thank you for continuing to choose Picaboo for your projects!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Ended up with a wonderful photo book!!

I had a problem with one of my projects and contacted the support team via chat. Adriana and Dana both helped me and I was able to get a beautiful photo book that I was very pleased with! Thank you so much for all of your help!

October 20, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Rosina, we’re so glad to hear that Adriana and Dana were able to help you get everything sorted out! It’s wonderful to know the final book turned out beautifully. Thank you for sharing your experience and for choosing Picaboo to bring your photos to life.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Great product

Your product is easy to use, great quality and timely service. However it is expensive and I always wait for the special offers.
I have now created about 50 scrapbooks with your company. It would be nice to receive a loyal customer reward.I have also referred your company to other customers and they have been very satisfied.

October 26, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thanks so much for your feedback, Nancy! We’re always striving for 5-star experiences, and we’d love the chance to make your next one even better. Please reach out to us at loyalty@picaboo.com we’d be happy to send you an exclusive coupon code as our way of saying thanks for being part of the Picaboo family.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Love my Picaboo photobooks!

Since 2018, I have made fifty photobooks using Picaboo, all depicting my world travels. These books are a wonderful way to consolidate and display my pictures as well as adding commentary about what we have seen. In the beginning I had a learning curve, but there always was a friendly Picaboo representative who helped me with my issues. I love the varying layouts, backgrounds, fonts, and shapes that make each of my pages unique. The special price offers are welcome and the processing is very prompt. I absolutely recommend Picaboo if you want an imaginative, high-quality photobook.

October 30, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Wow! Thank you for such an incredible review, Diane! Fifty photobooks since 2018 is amazing, and we’re honored to be part of your travel story collection. It’s wonderful to hear that our team and creative tools have helped bring your adventures to life page after page. We truly appreciate your loyalty and recommendation, it means the world to us.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

So easy to use!

I love how easy it is to arrange my photos and make them look fun and creative. It's also very easy to import photos from google photos and I love that!

October 5, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thanks so much, Julie! We’re thrilled to hear you’re enjoying how easy it is to create with Picaboo and that importing from Google Photos makes your projects even simpler. We can’t wait to see what you design next!

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Picaboo is by far the best site for…

Picaboo is by far the best site for creating books, I have done many and I am pleased with every one of them
If you have a problem they are there to help you
I would highly recommend using Picaboo for your project

October 30, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Brenda! We’re so glad to hear you’ve enjoyed creating so many books with us and that our team has been there when you’ve needed support. Your recommendation means a lot, we truly appreciate you being part of the Picaboo community!

—Tori & The Picaboo Team

Rated 5 out of 5 stars

My experience is always great

My experience is always great. I have been using Picaboo for years

October 30, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Bonnie! We love hearing that you’ve been with us for years and continue to have a great experience. Your loyalty means so much to us!

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Amazing

My initial contact with Picaboo was in 2024 when I was planning to develop a book of family memories for our children.

Sounds easy, but it is a daunting process, which was made much easier by the helpful customer support group at Picaboo, and our 11x9 Classic Custom Hardcover book was born.

The response from our family was so positive that we decided to generate additional copies for our grandchildren in 2025.

The customer support group responded with a nice group discount and made the new

November 29, 2024
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Tom! We’re so glad our team could help bring your family memory book to life and it’s wonderful to hear how much your family loved it. Stories like yours are exactly why we do what we do. We truly appreciate you coming back to create more copies for your grandchildren and for sharing your experience with us.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Wonderful company that helps you to keep all your memories alive ......

I use picaboo already for more than 10 years. Make every year for Christmas a Family Yearbook. Every time when the book comes arrive, I am so Impressed it always looks better than I expected. My parents passed away, and we found a shoebox full of pictures. So, I made a Memory book with those pictures, so all my siblings (6 of us) have those pictures. And I can tell you that book came out so GOOD also with old pictures that were scanned in by phone. If I have a problem and I chat or sent a email I always get a quick response, and they are always so helpful. One year I had a book with some pages that you could see that something happened during the printing, they send me a replacement.
Thank you PICABOO for helping us to keep all the memories that we make alive.

October 28, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Anja, thank you so much for sharing this. We’re truly honored that you’ve been creating your family yearbooks with us for over a decade and especially touched to hear about the memory book you made from your parents’ photos. Knowing that those precious memories are now shared among your siblings means so much. We’re also so glad our team could be there to help when you needed support. Thank you for trusting Picaboo to help keep your family’s memories alive year after year.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

beautiful quality photo pages and no limit to creative options

I use Picaboo because they offer a lot of flexibility with size and dimension of photos and the books come out really great quality with the photos looking as great as they do when I make the book. I do not find myself thinking I am limited in how I organize my photos and text on the pages. Also very easy to rearrange pages and move to a different location.

October 15, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you for the kind review Nicola! We love hearing how much you enjoy the flexibility of creating with Picaboo! It’s great to know you’re able to arrange and customize your pages just the way you want and that the finished books look as beautiful as your original photos.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

I absolutely love my journal

I absolutely love my journal! It was so easy to create using Picaboo’s program — everything from customizing the design to previewing the final layout was simple and fun. The finished product turned out beautifully; the print and paper quality exceeded my expectations. I’ll definitely be using Picaboo again for future projects!

October 30, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

We’re so happy to hear you loved your journal, Lori! It’s wonderful to know the design process felt easy and fun and that the final product exceeded your expectations. We can’t wait to see what you create next!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Picaboo makes the best coffee table…

Picaboo makes the best coffee table books! I have been using Picaboo since 2016 to make photo books for my family, and I love the quality. The lay flat books are my favorite - the paper is heavy and the quality is excellent. The tool has always been easy to use and the price point has been competative.

October 29, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you Jenna!
We love hearing that you’ve been with us since 2016 and that our lay flat books have earned a spot on your coffee table! Thank you for trusting Picaboo with your family’s memories all these years. We’re so glad you’ve enjoyed both the quality and the process.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Calendar - fun and easy

My most recent product was an annual calendar I make for my grandson. I add many photos of family and times we've been together from different years.

October 15, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Hi Rita,
That sounds like such a wonderful tradition! We love hearing how you use Picaboo to capture those special family moments and turn them into something your grandson can enjoy year after year. We’re so glad to be a part of that.

– Tori & The Picaboo Team

Rated 4 out of 5 stars

I stick with picaboo because its familiar.

I stick with picaboo, because it's what's familiar to me. Their stckers are very limited. The colors are dull and selection is very limited. In the past, I was able to edit photos making them sharper & clearer, but that option is no longer available.

October 6, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Hi Lynn,
We really appreciate you sharing your thoughts! We’d love to create some new stickers and we’re always looking for ideas on where we can add more fun and variety. I’ll work with our development team to make sure you have access to the same photo-editing features you’ve used before. If you run into that issue again, please don’t hesitate to reach out to us at support@picaboo.com so we can help directly.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

I only use Picaboo for my photo book projects

I only use Picaboo because I can do so much more with my creation! You do not have that capability with other photobook entities! I can crop backgrounds and pictures on to any page! They have a quick turnaround as well! Thank you!

October 29, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

We’re so glad to hear that you love creating with Picaboo! It’s wonderful to know you’re taking full advantage of the creative tools. Our goal is to give you the freedom to design exactly what you imagine. Thank you for trusting us with your projects and for sharing such great feedback about your experience!
Tori & We’re so glad to hear that you love creating with Picaboo! It’s wonderful to know you’re taking full advantage of the creative tools—our goal is to give you the freedom to design exactly what you imagine. Thank you for trusting us with your projects and for sharing such great feedback about your experience!

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Now I only use Picaboo

I’ve tried other digital book/card sites but for the last several years I’ve done all my projects on Picaboo. It’s easy to navigate, easy to upload pictures, and easy to customize every project. And they have great sales! I make at least 2 books every year as a way to pass on family history to children and grandchildren. Thanks Picaboo!

October 29, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Hi Laura,
We are so happy to hear that. We agree that photo books make the best family keepsake. Your grandchildren will appreciate them for years to come.
Thank you for trusting Picaboo with your memories!
Tori & The Picaboo Team

Rated 5 out of 5 stars

I love my photo journal I recently…

I love my photo journal I recently bought. It's very well made and I use it everyday for work. It has a picture of my children on the front and back. The paper quality is great and easy to write on. What I really like about it, is after I finish filling it in I plan to keep it forever!

October 15, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you Elias! We agree our photo journals are perfect for keeping all of your notes organized. We hope to keep you supplied with beautiful journals for years to come.
Tori & The Picaboo Team

Rated 5 out of 5 stars

Creative, user friendly and excellent options

The creation interface is superb -- it allows one to be extremely creative. Not a single complaint about it.
The team does a tremendous job and the turnaround time is excellent. Thoroughly enjoy working with Picaboo.

October 11, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you so much for sharing this wonderful feedback Barry! We’re thrilled to hear how much you enjoyed creating your book and that our platform helped bring your creativity to life. Our team takes great pride in making the process easy and inspiring, so it means a lot to hear that reflected in your experience. We truly appreciate you choosing Picaboo and look forward to helping you create your next masterpiece!
Tori & The Picaboo Team

Rated 5 out of 5 stars

After 16 years using Picaboo, I think they're the best

I've been making photo books with Picaboo since 2009! And have not been disappointed. I've used 3 other services as well, and always come back to Picaboo largely because their support is so fantastic. Yes, the features are what I need, and easy to use; but most apps are now. It really comes down to the customer service--will they answer questions fully, will they fix errors, will they be accountable, will their pricing be competitive? Yes to all of that.

October 20, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you Patti! We are so glad to hear that you keep coming back and trust us with your memories. We look forward to helping you for years to come.

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