Piglet's Pantry Reviews 

994
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often highlighting the freshness, variety, and excellent packaging. Many people appreciate that items arrive well-preserved with ice packs, ensuring their condition. Consumers also frequently commend the easy ordering process and the overall exceptional service provided by the team. However, some customers noted issues with the delivery service, including delayed or failed deliveries and poor handling by drivers. A few other people also felt that the online ordering process could be problematic, experiencing website glitches, payment difficulties, or a lack of order confirmation. Though some found the product quality or size disappointing, describing items as dry, unpalatable, or smaller than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consumers praising the delicious taste and high... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

994 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(994)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It's average value for money

It's average value for money

May 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thanks for your feedback. We’re always working to improve and hope to exceed your expectations next time.

Rated 4 out of 5 stars

Lovely experience

We were gifted 2 afternoon tea by post vouchers. The food was delicious and there was sufficient for 3 of us share each one. There was a slight hiccup over the 2nd voucher, but this was soon resolved. The parcels arrived on time, however, the DHL driver, on both occasions, did not have the courtesy to knock on the door, he just left it outside.
Thank you Piglets Pantry for 2 lovely experiences

May 29, 2025
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Reply from Piglet's Pantry

Thank you for your review. We are glad to hear you enjoyed the afternoon tea experience.

Rated 3 out of 5 stars

Vegan afternoon tea

Delivery was excellent. Savoury items were enjoyable, but then things went downhill. Scones were hard and tasteless and cakes just tasted sweet and sticky (no flavour at all to lychee and rose loaf and carrot loaf only slightly better).

May 29, 2025
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Reply from Piglet's Pantry

Thank you for your review and feedback. We are delighted to share we will be swapping out the vegan cakes for new flavours so keep an eye out!

Rated 5 out of 5 stars

Delicious

We had the savoury tea for two. Wow it was sooo delicious! Beautifully prepared and fresh enough for 4. We added some salad leaves and coleslaw ,( although even without these additions the tea was incredible) I collected it in person ,& the staff member I saw was charming ,& helpful
Sorry I didn't get her name but it was 30th May. A lovely Company who are a credit to Wext Sussex. Thank you

Penny Weal

May 30, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted you enjoyed the savoury tea and had a great experience with our team. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Great present delicious food

This is the second afternoon tea for 2 my daughters mother in law has bought us, like the first one it was delicious, well packed and well presented. Well done Piglets pantry . I will be returning the gesture it's a lovely gift

May 29, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We are glad you enjoyed the afternoon tea and appreciate your support.

Rated 5 out of 5 stars

Omg , what lovely food

Omg what lovely food, our daughter and son-in law gifted us tea for two delivered to our home , a mixed box savoury and sweet , and oh how we enjoyed it all thoroughly, so thank you Jo and team , your food is amazing and so tasty, we would 100% recommend and will definitely be purchasing ourselves to gift others, what more can I say but didn’t want to it to finish.
Thank you so much once again, can’t wait for the next one.

May 23, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We are glad you enjoyed the afternoon tea and appreciate your support.

Rated 5 out of 5 stars

Every time I order, its Perfect. Amazing in every way.

I have ordered a few times from you guys now and every time is amazing. We had some issues on the most recent order with your website but you called me straight away, refunded the duplicate payment made (my mistake, I was being persistent) and checked all was in order and correct. Customer Service is so polite, so lovely and helpful. Got nothing but positive things to say. The food is amazing, love your cakes so much. Thank you again, will be ordering more in the future, I know I will.

May 20, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your 5 star review! We appreciate the lovely feedback on our team and products. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, I had a problem which was resolved quickly by the admin team, they were really helpful. The quality of the afternoon tea was excellent, the recipient was thrilled with it. Will definitely be using this company again!

May 12, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review, we are glad to hear your issue was resolved quickly and the tea was enjoyed! We look forward to serving you again soon.

Rated 5 out of 5 stars

Tried the mini pie selection

Tried the mini pie selection, they were VERY good. Can't wait to order a lot more

April 25, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your 5 star review! We are glad you enjoyed the pie selection box and look forward to your next order.

Rated 5 out of 5 stars

Customer Care Help

I've had one of these before so know it's fabulous! However, this is for Laura from customer care who helped me place my order via email as my code would not work from my coupon present (my error after all :)) - she could not have been more helpful and its on its way. Thanks again Laura - top marks!

May 9, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and lovely feedback on our customer service team!

Rated 5 out of 5 stars

the food was divine

the food was divine

wasn't packaged properly

April 28, 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we are glad you enjoyed the food. Please send us an email to info@pigletspantry.co.uk about the packaging so we can look into this further.

Rated 1 out of 5 stars

Our son ordered an afternoon tea for…

Our son ordered an afternoon tea for us, but it didn't arrive until after 8pm! What's worse it was dispatched the day before on one of the hotest days of the year. Surely PP can make the necessary arrangements with DHL to ensure perishable items are sent within a reasonable time scale.

Update:

This is the email i received from PP:

"Thanks for your email. 
 
I have checked online and it seems it was delivered on the day it was intended at 8.18pm.
 
All items leave our site the day before packed carefully with ice packs.
 
Apologies if this came later than expected.
 
Kind Regards,
Georgia"

So it seems items containing cooked meat and dairy are routinely sent out over a two day period. Also, an "afternoon tea" is not guaranteed to reach you until after dinner time!

Draw your own conclusions, but we willnot be ordering anything further from PP if this is how they operate.

May 2, 2025
Unprompted review
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Reply from Piglet's Pantry

We are sorry to hear about your recent experience with us, please email us with your order number so we can look into this further - info@pigletspantry.co.uk.

Rated 5 out of 5 stars

Great quality and so tasty!

We were gifted an afternoon tea a little while ago and it was amazing! The quality of the product was clear and it was all really tasty, on top of that the packaging was really nice and definitely gave it a luxurious feel - I will certainly be ordering again!

May 2, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and continued support!

Rated 3 out of 5 stars

Average

I would say this afternoon tea was average. The delivery arrived at 8pm so too late to eat on the day and the cakes were not that fresh. Was hoping for better as I find it hard to now get out to enjoy these experiences.

April 28, 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we apologise your recent experience wasn't up to our usual standard. Please email us at info@pigletspantry.co.uk so we can look into this further for you.

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Mixed up my order date telephoned piglets pantry they dealt with my error immediately. I received my tea for 2 really good produce and excellent value for money

April 28, 2025
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Reply from Piglet's Pantry

Thank you for your 5 star review and lovely feedback on our team!

Rated 5 out of 5 stars

Excellent product.I have ordered several times from…

I have ordered several times from Piglets Pantry, always excellent product and service. Recipients highly delighted with the afternoon tea. Delivery and communication first class, never let me down.

April 25, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your continued support and lovely feedback!

Rated 5 out of 5 stars

Problem with code but delicious food

We did have a problem redeeming our voucher and I was unaware that I was eligible for blue light discount. However when we received our traditional afternoon tea everything was absolutely delicious. I will buy again and to send as a gift would be lovely for the recipient.

April 26, 2025
Unprompted review
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Reply from Piglet's Pantry

We apologise for the issue with the voucher, we are glad the afternoon tea was enjoyed and look forward to serving you again soon!

Rated 5 out of 5 stars

Highly recommend so fresh & prepared…

Highly recommend so fresh & prepared with love. The cakes were exquisite & the savouries were huge. Couldn't eat it all in one sitting. Will be ordering again!

April 26, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We are glad you enjoyed the afternoon tea. We look forward to serving you again soon!

Rated 5 out of 5 stars

I brought the classic afternoon tea for…

I brought the classic afternoon tea for two with my virgin experience after a rather disappointing conversation with virgin
So glad I chose this it was so easy to order and perfectly packed the food was so good and plentiful I actually shared the tea with my daughter and two grandchildren and we all enjoyed it so much
I have recommended piglet to my family and friends and will definitely buy again without virgin experience
Thank you so much for all the yummy food not forgetting the teabags

April 17, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We are glad you and your family enjoyed the tea and appreciate your recommendation.

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