First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more
I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more
Company replied
Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more
Company replied
Company details
Written by the company
Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.
Contact info
Unit E & F Decoy Road, Worthing, BN14 8ND, Worthing, United Kingdom
- 01903 215054
- info@pigletspantry.co.uk
- www.pigletspantry.co.uk
3.8
Great
994 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 2 weeks
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I ordered a voucher for a friends…
I ordered a voucher for a friends birthday, and whilst the value of the vouchers covered the product and half the shipping cost, it was not possible to use the voucher against shipping and this had to be paid separately. Therefore it wasn't possible to use the full value of the voucher against the order.
June 24, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for sharing your feedback. We apologise that it wasn’t clear. If the recipient calls our office, we can put the order through for them, including some of the delivery charge that the voucher covers. Our office number is 01903 215054.
Father’s Day afternoon tea
We ordered two Father’s Day afternoon teas, unfortunately we had a problem with some of the order when it arrived. I contacted piglets pantry and they were very apologetic and straight away organised for a replacement to be sent out to us. Such great customer service. Plus the afternoon teas are delicious. Thank you
June 13, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your review. We’re glad we were able to resolve the issue and that you enjoyed your afternoon tea!
Ordered an afternoon tea for one as a…
Ordered an afternoon tea for one as a present for my mum.
Excellent service, communication and the food was amazing.
Thank you! Will be ordering again!
June 11, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your review! We're glad your mum enjoyed it - we look forward to your next order!
Was sent a box for Father's day.
Was sent a box for Father's day.
Asked not too have another one sent.
Pastry soggy, pork full of gristly bits. Cake was delicious.
June 15, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your feedback. We're sorry to hear that parts of the box didn’t meet your expectations and appreciate you letting us know. We're glad you enjoyed the cake.
Disappointing …
Was gifted the Fathers day afternoon tea box. The box was really well presented, it had the wow factor when you opened it, the food looked delicious. Generous portions. The savoury food tasted nice but nothing special. It was the bakery goods that really let it down, the scones were tasteless and not a good consistency in the mouth. The cakes were sickly sweet and very crumbly. Such a shame because the box and goods looked better than they tasted. I wouldn't buy this item again.
June 15, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your feedback. We're pleased you enjoyed the presentation, but sorry to hear the bakery items fell short. Your comments will help us improve.
I don’t normally write reviews but had…
I don’t normally write reviews but had to for piglet’s pantry as the customer service from Laura was outstanding,she helped me with my order that I had made through red letter days which I was having trouble with. I wish every business had a Laura. Thank you! Julie Humes
June 4, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your review and kind words on our customer service team!
Perfect for two
It came in a sturdy box, well packed with cool packets, so in perfect condition. The savoury part was very tasty, although I would have preferred a smaller sausage roll.
Plenty for two.
May 29, 2025
Reply from Piglet's Pantry
Thank you for your review! We appreciate your feedback and happy to hear you enjoyed the goodies!
V tasty savouries with lots of…
V tasty savouries with lots of accompaniments in Savoury Afternoon Tea. Fun packaging and nice to know it’s a family business
May 29, 2025
Reply from Piglet's Pantry
Thank you for your review and continued support!
Reply from Piglet's Pantry
Thank you for your 5 star review and lovely feedback!
Fabulous food
Received afternoon tea for two as a gift. It was fabulous. Food fresh, amazing and plenty of it. Thoroughly recommend.
June 4, 2025
Unprompted review
Reply from Piglet's Pantry
Thanks for the review and feedback! We are glad to hear you enjoyed the afternoon tea!
Appalling
Appalling! Ordered on 19th May to be delivered on 23rd. It was out for delivery from 10.38 never arrived, eventually arrived 4 days later after being sat in delivery van on a very hot day and then taken back to the depot! Plus, the date said not to be eaten after the 22nd when due n 23rd, yes, this was delivery’s fault, but responsibility lies with piglets. If they cannot get a reliable courier then it’s time they looked for another courier. Piglets didn’t seem to care, just a bog standard reply. Had a very upset relative, which was out of my control. Think twice before using piglets, just dreadful. Yes I did get a refund, will never use again.
May 23, 2025
Unprompted review
Reply from Piglet's Pantry
We’re really sorry to hear about your experience. This isn’t the service we aim to provide. We take delivery issues seriously and are reviewing this with our courier to prevent it happening again. Thank you for your feedback.
Best scones EVER
We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is second to none-gorgeous sausage rolls and the scones were delicious. Add to that the excellent communication, this really is a 10/10 company. Highly recommended.
May 29, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your review and lovely feedback! We appreciate the support!
Had a problem with a voucher online
Had a problem with a voucher online . Phoned and spoke to laura . All sorted :) fantastic customer service thank you . Look forward to receiving my treats :)
June 3, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your feedback, we are happy to hear your issue was resolved. Hope you enjoy your treats!
Really tasty food,plenty of it and…
Really tasty food,plenty of it and service was very good
May 29, 2025
Reply from Piglet's Pantry
Thank you for your 5 star review and feedback!
best afternoon tea…ever
The food was lovely,best afternoon tea we have ever had ,it arrived at stated time so well and cleverly package ,we ate everything,drank the tea ,nothing wasted.well done everyone at piglet,s pantry👋
May 30, 2025
Unprompted review
Reply from Piglet's Pantry
Thank you for your review! We are thrilled to hear that the goods were enjoyed, we appreciate the support!
Lovely Afternoon Tea
Received my afternoon tea as a gift. The order & delivery were well managed with excellent customer support by phone. Lovely food & I would certainly consider ordering again.
May 29, 2025
Reply from Piglet's Pantry
Thanks for the review! We are glad you enjoyed the gift and appreciate the kind words on our team!
Reply from Piglet's Pantry
Thank you for the 5 star review! We appreciate the lovely feedback and support.
Exvellent family afternoon tea hamper
Sent the family afternoon tea hamper to my daughter and her kids for a birthday treat. They loved it. And it's so nice to see an afternoon tea kit with savoury items as well as sweet ones.
May 30, 2025
Reply from Piglet's Pantry
Thank you for your review! We are delighted to hear that your daughter enjoyed the birthday treat!
Easy ordering
Easy ordering, kept up to date with order progress, Food is delicious every time (it’s our third time ordering) and delivery tracker is great.
May 29, 2025
Reply from Piglet's Pantry
Thank you for your review, we appreciate the feedback and support!
Tea time treat…
What a treat we enjoyed with our afternoon tea for 2 from Piglet's Pantry. Everything was delicious.
Thank you
May 29, 2025
Reply from Piglet's Pantry
Thank you for your review! We are happy to hear you enjoyed the afternoon tea!
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