Piglet's Pantry Reviews 

994
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often highlighting the freshness, variety, and excellent packaging. Many people appreciate that items arrive well-preserved with ice packs, ensuring their condition. Consumers also frequently commend the easy ordering process and the overall exceptional service provided by the team. However, some customers noted issues with the delivery service, including delayed or failed deliveries and poor handling by drivers. A few other people also felt that the online ordering process could be problematic, experiencing website glitches, payment difficulties, or a lack of order confirmation. Though some found the product quality or size disappointing, describing items as dry, unpalatable, or smaller than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consumers praising the delicious taste and high... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

994 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(994)

139 reviews in the last 12 months

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Rated 1 out of 5 stars

So was given a voucher as a gift

So was given a voucher as a gift. Tried to redeem it, wasn’t accepting it. Emailed them with voucher and asked for it to be delivered today. Baring in mind I am panders to their email straight away, taken a week for them to respond asking if the email had been dealt with! Guessing no delivery today! From reading other reviews I doubt I will ever receive it. It was meant to be apart of a special birthday present!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Received an afternoon tea for me and my…

Received an afternoon tea for me and my husband it was truly scrumptious lovely big sausage rolls scotch eggs quiches scones with jam and cream a 4 individual cake everything was top notch. Thanks.

February 10, 2026
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for the lovely feedback and for your order. We are so pleased you enjoyed it!

Rated 1 out of 5 stars

Shocking company

Shocking company
Can’t pay it’s staff.claims they have no money want staff to come in and work for nothing.
To all the suppliers out there don’t use them ,.until they pay there staff

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING!!!

ABSOLUTELY AMAZING!!!
Quality of food💯
Quantity 💯
Delivery 💯
Highly recommend and we shall be ordering again. Thank you

February 1, 2026
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

We really appreciate the lovely feedback. Thank you for your order. We are so pleased you enjoyed it!

Rated 1 out of 5 stars

Delivery

Ordered to be delivered over a week ago for today and It Hasn't turned up for a suprise I was hoping and will be delivered a day late not good at all very disappointed won't be ordering again.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Piglet’s Pantry is the worst company I…

Piglet’s Pantry is the worst company I have worked for.
There were ongoing issues with wages and communication. As a zero-hours worker, I completed shifts and was later informed on payday that the company could not meet payroll.

Staff were told in writing that Piglet’s Pantry is insolvent and expected to enter an insolvency process. This information was only shared after work had already been completed, leaving staff unpaid with no prior warning.

Despite benefitting from staff labour, wages were not paid and responsibility was deflected elsewhere. The timing, lack of transparency, and handling of this situation caused unnecessary distress to workers who relied on this income.

I am still owed wages for work completed. I would strongly advise anyone considering working for or partnering with this company to proceed with caution.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair

I worked for them for over 2 years and now they're saying they don't have enough money to pay any of the staff that worked for them at Portsmouth football club, for the whole of December and January.

February 4, 2026
Unprompted review
Rated 3 out of 5 stars

great food but shocking website

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order through. Also, there are pink boxes with pink writing on and I have absolutely no idea what they say, you can't see the text.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Unable to use voucher purchased

I had purchased a voucher through Groupon. Unfortunately Piglets Pantry website does not work. Each time I tried to place an order there was a different problem. PP acknowledged there were problems but did not extend expiry date. On the final attempt I received a message indicating voucher expired even though it was within expiry date. Unable to contact PP by phone.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have had the privilege of buying from…

I have had the privilege of buying from Pickett pantry twice and I must say their products are outstanding. The surface from the team has been helpful and supportive but the products themselves are to a very high standard. I would highly recommend this company.

January 19, 2026
Rated 5 out of 5 stars

Fantastic Afternoon Tea

I was bought a voucher for Piglet’s Pantry for Christmas.
Ordering was easy and communication was excellent.
My Afternoon Tea arrived on time, my only gripe was the delivery driver dumped the box on the doorstep in a puddle in the rain! Luckily I was keeping a watch for it and was able to retrieve the box quickly.
My Afternoon Teas was perfect, the food was delicious, the Scotch eggs, sausage rolls, scones, quiches and cakes tasted wonderful. I would certainly order again.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

It was an excellant gift

It was an excellant gift . Huge sausage rolls and scotch eggs and mini quiche. 4 very tasty slices of cake and two buttery scones with clotted cream and individual jams, nearly forgot 2 x Breakfast Tea bags ! Lovely presentation.

January 21, 2026
Rated 2 out of 5 stars

None of the contents were very special…

None of the contents were very special - stale and unappetising particularly the quiche. Extremely disappointing.

January 19, 2026
Piglet's Pantry logo

Reply from Piglet's Pantry

We’re really sorry to hear about your experience, that’s certainly not what we aim for. We make all of our items fresh, so we’re disappointed to hear they came across as stale or unappetising, especially the quiche. We appreciate you flagging it and will be looking into this with the team to make sure our usual standards are being met. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

*The website was easy to navigate

*The website was easy to navigate
*The options were varied
*Afternoon tea was delivered on the correct day
*The food was well presented and very flavoursome
WOULD DEFINITELY USE PIGLET’S PANTRY AGAIN

January 19, 2026
Rated 5 out of 5 stars

100% Would recommend

This was the second time I’ve placed and order and it’s been an amazing gift and the recipient has been thrilled with the contents. The only downside is that I’m coeliac so can’t for myself. Would highly recommend as everything from start of order to delivery has been exceptional

January 19, 2026
Rated 5 out of 5 stars

My spouse and I received an afternoon…

My spouse and I received an afternoon tea gift in December 2024, but we postponed trying it until now due to some negative feedback from our son. Despite this, we decided to go ahead and place the order. The package arrived last week, and while the process was smooth, the food left much to be desired. We discarded the sausage rolls after a single taste, as they were unpalatable; the scones, though soft, were at least consumable, and the cakes were overwhelmingly sweet, almost alarmingly so. The highlights were definitely the jam jars and small clotted cream tubs. After reviewing the online price, it turns out the tea was significantly overpriced for what we received. I would recommend looking elsewhere for a gift that leaves a positive impression.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 x boxes for my 70th…

I ordered 3 x boxes for my 70th birthday, when the venue l wanted to go to was closed for Xmas break!!!! The standard of the goods is really high, plenty of it and the best l've ever tasted. My friends really enjoyed everything sent, down to the tea bags which were included. We loved the sausage rolls = so meaty and lovely flaky pastry. Will recommend and purchase again

January 9, 2026
Unprompted review

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