Piglet's Pantry Reviews 

994
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often highlighting the freshness, variety, and excellent packaging. Many people appreciate that items arrive well-preserved with ice packs, ensuring their condition. Consumers also frequently commend the easy ordering process and the overall exceptional service provided by the team. However, some customers noted issues with the delivery service, including delayed or failed deliveries and poor handling by drivers. A few other people also felt that the online ordering process could be problematic, experiencing website glitches, payment difficulties, or a lack of order confirmation. Though some found the product quality or size disappointing, describing items as dry, unpalatable, or smaller than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consumers praising the delicious taste and high... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

994 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(994)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

The bakes were beautifully packaged…

The bakes were beautifully packaged with a chilling agent so the afternoon tea arrived really fresh. All the goodies tasted as good as home made. It was a generous variety of savoury and sweet items for two people.

January 9, 2026
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We're pleased to hear you enjoyed the goodies and appreciate your feedback.

Rated 3 out of 5 stars

First time ever we were disappointed…

First time ever we were disappointed with the afternoon tea for 2 box
Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue icing on the red velvet cake huge mistake it tasted blue ! Scones were unfortunately dry The savory content was good as one would expect

December 30, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re really sorry to hear the afternoon tea was disappointing. Thank you for your feedback, we’ll be reviewing this with our team.

Rated 5 out of 5 stars

A cut above

I was given a Piglet's Pantry hamper for Christmas. Everything was outstanding 🤩 each cake and savoury was definitely a cut above. Thank you!!

December 19, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for the feedback! We’re so happy to hear you enjoyed the Christmas hamper.

Rated 5 out of 5 stars

Vegan Afternoon Tea

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favourite was the mini tartlets - tasty! I have been eating the contents over a few days - they have kept perfectly fresh in my fridge - and all have been tasty and great quality.
Overall a great experience.

December 19, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed the vegan afternoon tea . We really appreciate your feedback and hope to treat you again soon.

Rated 1 out of 5 stars

HALAL Pies

As a consumer of Piglets Pies on a Saturday afternoon at the football I am disgusted and horrified to learn that the meat and chicken in their pies is HALAL.
I wrote several emails to them asking them consider sourcing a different supplier or at least be transparent by putting 'HALAL' on their packaging so their customers could have the choice on whether to purchase or not.
They were resistent to both suggestions.
I will never ever buy another product from them. Goodbye
***In response to Piglets Reply below to this review. I am in possession of an email from them that clearly says their meat IS HALAL. If there was on option on Trust Pilot to attach a screenshot of this I would. Either way they have lied and cannot be trusted.

December 6, 2025
Unprompted review
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Reply from Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

Rated 1 out of 5 stars

Halal products without labelling

Sad to learn that the meat products are halal and not advertised as such. Will not purchase in future.
Animal welfare is NOT at the top of the agenda in religiously slaughtered meat as it is EXEMPT from the regulations despite your claim. The animal is either conscious or semiconscious whilst its throat is slit and it is bled to death.

December 11, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

Rated 3 out of 5 stars

Box arrived damp

Box arrived damp given time of the day as the fridge pack had melted and leaked onto the box. Contents of the box were misplaced also due to rough courier handling

December 9, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re very sorry to hear about the condition in which your order arrived and apologise for the disappointment this caused.

This is certainly not the standard we expect, and we’d really like the opportunity to look into this for you.

Please could you contact us directly via email with your order details so we can assist further and resolve this matter as quickly as possible.

Rated 5 out of 5 stars

Excellent afternoon tea …

The afternoon tea for two which arrived today was excellent.
It arrived in good time was well packed and the variety and quality of the food was very good.
There was more than enough for two, we may have started a new Christmas tradition.
An excellent service. I will certainly recommend Piglet's Pantry.

December 11, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so glad your afternoon tea arrived on time and that you enjoyed everything. Delighted it might become a new Christmas tradition and thank you for recommending us!

Rated 5 out of 5 stars

Great afternoon 🫖

The food was all delicious, it was delivered on time and really well packaged. My whole family really enjoyed it!

November 28, 2025
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Reply from Piglet's Pantry

Thanks for your review, we are glad to hear you and your family enjoyed!

Rated 5 out of 5 stars

Arrived well packaged and on time.

Arrived well packaged and on time.
Quality of product very good with easy instructions included.

Would definitely use again.

November 28, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We're glad to hear everything arrived safely and that you enjoyed the quality of the products. We’d be delighted to have you order with us again.

Rated 5 out of 5 stars

So good I got it twice!

I bought the boozy festive tea for two for my son’s partners birthday and they enjoyed it so much he asked for the same again on his birthday!

November 28, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

We’re delighted to hear your sons enjoyed the festive tea! We really appreciate the review.

Rated 2 out of 5 stars

Product great. Ordering in the website ABYSMAL

I’ve ordered product from Piglets Pantry many times before and always been pleased. However, the on line ordering process is just awful. I wasted an hour on my iPhone and iPad trying to get the details correct. Previous orders were still in the basket so had to be deleted and it was impossible to enter my credit card details. Eventually I gave up and called customer service to place the order. I was told they were having problems with their website!! No kidding. Last time I ordered was June 2025 and had exactly the same problem. I’ll think twice about using this business again.

December 1, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry for the difficulties you experienced while ordering.

We’re aware of the recent website issues and our team is actively working to resolve them to ensure a smoother ordering process. We appreciate your patience and are grateful you reached out to customer service so we could complete your order.

Thank you for bringing this to our attention, and we hope to provide a much improved experience next time.

Rated 3 out of 5 stars

My wife and I were given an afternoon…

My wife and I were given an afternoon tea as a present in December 2024 but we have delayed doing anything about it until now as my son was also in receipt and he reported unfavourably. Anyway we bit the bullet and ordered and the box arrived last week the administration is fine but the food wasn't, The sausage rolls went in the bin after one bite the scones were flacid but edible whilst the cakes were so sweet I expected to develop instant diabeties. The best things about the tea were the pots of jam and the little tubs of clotted cream, Having now checked the price on line the tea was extortionately priced for what actually arrived. I would suggest this is not a present to impress.

November 28, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for taking the time to share your feedback. We’re sorry to hear that your afternoon tea did not meet your expectations.

We always aim to deliver products that arrive fresh and enjoyable, so we are disappointed to learn that some of the items were not to your taste. This is certainly not the experience we want our customers to have. Our sausage rolls, scones, and cakes are all baked fresh, and we take quality control seriously, so your comments will be passed to our bakery and product teams for review.

We appreciate your feedback, as it helps us improve.

Rated 5 out of 5 stars

Customer Service at its best!

I spoke to a lady called Laura today regarding an issue with a voucher for afternoon tea ordered through buyagift.com (who were awful to deal with).
Laura of piglets pantry though was really friendly, professional and efficient. She quickly sorted out the issue for my mother who is now excitedly awaiting her afternoon tea to arrive.
Customer service at its best!

November 27, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We’re so pleased Laura was able to help and get everything sorted. We’ll be sure to pass on your kind words, and we hope your mother loves her afternoon tea!

Rated 5 out of 5 stars

Afternoon Tea

Had a lovely afternoon tea at home with family from Piglets Pantry. The food was very good quality and very tasty indeed. Delivery was good and packed well in boxes. Would definitely recommend.

October 24, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We're delighted to hear you enjoyed your afternoon tea at home. We really appreciate the recommendation and hope to serve you again soon!

Rated 5 out of 5 stars

Excellent food

All the food, sweet and savoury were delicious, and enough for next day too. I invited a friend to share with me and we were both delighted.

November 20, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you both enjoyed the treats and had some left for the next day. We appreciate your feedback and hope to serve you again soon!

Rated 1 out of 5 stars

I ordered and afternoon tea to be sent…

I ordered and afternoon tea to be sent to my grandson but unfortunately put the wrong postcode, although the complete address without the code was 100% correct. The parcel never arrived, my efforts to contact DHL with the correct postcode were ignored and Piglets Pantry refused to contact them or do anything else to help, saying the error was my fault and they weren't prepared to do anything to resolve the issue. Beware, they've taken my money and supplied nothing, they could do it to you too.

October 18, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback. We are sorry to hear about your experience.

We do want to clarify that during the checkout process, our website prompts all customers to carefully review and confirm their delivery address before completing an order. This includes checking the full address and postcode, and a confirmation email is also sent for customers to verify that all details are correct. As outlined in our Terms & Conditions, we cannot take responsibility for any errors in the address provided by the customer.

Your order was dispatched via DHL to the exact address submitted at checkout. Unfortunately, because the postcode entered was incorrect, DHL were unable to deliver the parcel. As the incorrect address was supplied at the point of purchase, we unfortunately could not amend once its was out for delivery.

As the address error was not made by us, we regret that we cannot help further on this matter.

Rated 5 out of 5 stars

The perfect sweet and savoury gift!

Was lovely to find a company that provided exactly what we wanted. The chosen "hamper" went down an absolute storm with my father in law. Highly recommend and will definitely be using Piglet's Pantry again.

October 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

We’re thrilled the hamper was enjoyed. Thank you for recommending us and for your lovely feedback!

Rated 5 out of 5 stars

The traditional afternoon tea box

The traditional afternoon tea box was a gift. It arrived on time and was well packed including ice packs. The food was really good, I particularly liked the sausage rolls, they were huge and full of meat with a hint of spice.

October 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

We’re pleased to hear your gift arrived on time and that you enjoyed everything, especially the sausage rolls! Thank you for your lovely feedback.

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