PIKOLINOS Reviews 

I've been buying Pikolinos boots and shoes, since my first purchase back in 2007. Quality mens footwear. A few years ago, I was wearing a pair of Pikolinos boots whilst visiting a chiropodist for insole fitting. The Chiropodist commented that my boots were of very good quality. Customer service is excellent. I recently enquired about replacement coloured laces for a pair of boots and shoes. Replacement laces were sent out free of charge. I've also never purchased a pair of Pikolinos that have caused any blisters or discomfort to my feet.

Arrived late so had to return and had to print return label and take to a DPD drop off not very convenient.

Just an update as of 10th June I am still waiting for my refund! Probably the longest delivery and refund process I have experienced online I placed this order at the beginning of May.

Further update : My refund has been received many thanks.

I first found Pikolinos in Brugge, Belgium, where I bought from a store. Since then, back in the UK I have purchased a number of pairs online. I am either a size 4.5 UK or 5 UK, and the 4-4.5 Pikolinos size is perfect for me. Their shoes and sandals are the most comfortable I own; the 'Palma' sandal being the most comfortable sandal I have ever owned; I bought them when I was recovering from an Achilles Tendon rupture, and not only do they have the most comfortable (soft, yet supportive) ever, they have the 'heel to toe drop' required so that I don't walk flat. They are also very light. I also have a pair of Nerja trainers for the same above reasons. The quality of Pikolinos is top rate, they are my go-to shoe shop. I can't recommend them highly enough.
In terms of delivery to the UK, this is also a smooth process. The shoes are shipped from their warehouse in Spain, and they keep you informed every step of the way.

Pikolinos makes beautiful, quality shoes. There's no doubt about it. But their returns process has left me in serious doubt about whether to risk ordering from them again.

I ordered a pair of Vallarta sandals in UK size 4-4.5 on the 22nd April 2025 - order number C00985684. I usually am a size 4 in the UK. Then on 28th April 2025, I requested a return from Pikolinos because the shoes had arrived, but when I tried them on, they were too big for me. I clearly needed the size 3-3.5 instead - note: Pikolinos sizing is not true to size.

Pikolinos then gave me a return mailing label which I downloaded off my Pikolinos account online, which I then had to print out and stick on top of the parcel with the shoes inside.

On 2nd May 2025, I dropped the parcel off at my local UPS office as per their instructions. The worker scanned the QR code on the return label and then printed me a receipt for as proof of transaction.

Today, 13th May 2025, I was wondering why I haven't heard back from Pikolinos about receiving my return parcel, so I decided to check on UPS Tracking to see where it is. So disappointed to see that UPS is saying the parcel is missing a "commercial invoice" and they have contacted Pikolinos about it on the 7th May 2025, which Pikolinos has failed to respond to. And now today 13th May 2025, Pikolinos has not resolved the issue so UPS is going to "return the package back to sender" - that's me!

WHAT?!! I followed all the return instructions that Pikolinos has given me, yet now, UPS is returning the shoes back to me! Pikolinos!! Sort it out please! I'm really mad about this. I paid nearly £100 for a pair of shoes that didn't fit because your sizing is way off, and your returns procedure completely failed me.

I have also written an email just now to the info at Pikolinos.com email address, with screenshots attached of what I saw on UPS Tracking, as well as a photo of the receipt I got from my local UPS office when I dropped the parcel off.

Sadly, I put in an order for another pair of Pikolinos shoes before I found out about this mess, and now am worried that something will go wrong again regarding shoe sizing or returns if I have to do another one again.

After such an experience, I would warn anyone against ordering from Pikolinos directly. Their response to my email was basically something like "Sorry but you will have to send the shoes back to us a second time for us to process the return. We will not let this happen again." Well, are they bluffing? Who knows. I will update this review, once this whole situation has or has not been resolved.

I know some other retailers sell Pikolinos shoes, like La Redoute. I'd strongly advise you to order from other retailers who have more robust returns procedures in place. I've ordered from La Redoute many times in the past 15 years and have never had a problem with returns. But with Pikolinos website? Already have a problem with my very first order and very first return. With the Pikolinos sizing so off the mark, I would warn anyone from purchasing from their website directly, unless you know exactly which size would fit you, so you never have to make a return.

I contacted the company to report that my boots had a faulty zipper, which always unzipped slowly as I walked around. They told me to send the boots back and they would send out a new pair when my faulty boots were received. I shipped my boots, and waited for weeks! Meanwhile, I saw that this boot style went on sale and my size sold out. I contacted PIKOLINOS to ask whether I would get my replacement boots. They gave me a bunch of nonsense about processing times and so on. They said that as a special favor, they would send me my new boots immediately, even though my returned boots (I had checked the tracking info, and noted they had arrived at the warehouse more than a week before this contact) were “still being processed.” They claimed that they had “set aside” a pair of replacement boots for me. Right. Lo and behold, when the “replacement” boots arrived, they were the same boots I had returned! With the same zipper issue, in the same boot.

Terrible company. Dishonest. Do not recommend.

Quality leather trainers good value for money

I love Pikolinos! I have never had any complaints, no matter how minor, with the shoes that I've purchased from Pikolinos,. plus I have an adorable crossbody bag that I love to wear. Pikolinos are comfortable from the first time I wear them, and no break-in period is needed. It's also such a joy to know that the shoes that I buy will fit every time -- there's no variation in size.

If I had my heart's desire, it would be a return of the Vergel shoes. I have the booties in both brown and black, and the shoes in black and I love them more than life itself. The shoes are my walking shoes and when I say walking, I mean walking all over Edinburgh, Scotland on vacation, lots of hills and lots and lots of cobblestones, and walking to and from work up and down hills in San Francisco.

No help, no answers.
Neither on the Spanish nor on the German telephone number will any one answer. No help whatsoever. Since 5 weeks I have been trying to get help for what I wanted to buy. I wrote several mails too and never got an answer. Does Pikolinos still exist? I sometimes doubt it.

Beautiful boots, incomparable quality.

I bought my first pair of boots from Pikolinos 8 years ago, when I first moved to Europe. I loved them so much I wore them absolutely everywhere. When the time finally came to replace them, I looked around but never found anything I liked even half as much. I ended up buying new boots as a birthday present for myself, and also some beautiful leather sneakers, and they're as comfortable and strong as the ones I loved for almost a decade. The packaging was lovely, and I was surprised by how quickly the new pairs arrived- faster than even the shipping estimates. They're high quality, they go with everything, they're comfortable, and they'll last a long time if you care for them properly. Highly recommend this brand.

Love the quality the shoes bags very happy every time I ordered Pikolinos thank you for kt a great job

Pikolinos shoes appear to be a beautiful product out of the box. They match the description on the website.
I have faithfully owned five pairs of various styles shoes and boots now and I have to say they are NOT durable. The quality these shoes are made from is incredibly poor! I have experienced it all with these shoes- soles falling off, zippers breaking, fabric tearing. And all this in about one season of wear. I should be able to wear these beautiful shoes for longer than one winter or one summer. I care for the leather with wax and/or polish regularly, but regardless, the shoes continue to show defects.
Customer service will offer a 2-year warranty on these defects.
At this point, however, I'm switching to a brand that will give me less hassle. I'm very disappointed in Pikolinos.

Horrendous service, after being told a pair of shoes that fell apart after 4 months would be replaced, when customer service received my receipt and saw how much I paid for them they all of a sudden don’t stand by their product. So because I got their product on sale I should now consider it inferior and you should to. So everyone should beware, they only guarantee their high priced tagged shoes if you pay that high price,! Otherwise your….you know what out of luck. Though I will say this, I am soooo happy that I didn’t pay $180 for a pair of leather shoes that literally broke apart (both of them) after 4 months, then I really would have been pissed. Sounds like this company knows they are selling a no good product.

Excellent products and very quick delivery from Spain to Ireland

I love the shoes. In the past three years I’ve bought one pair from a shop and four through the website.
I ordered a pair of boots online 17 December, delivery promised 19th. Still waiting. The boots appear to be still at the transport company depot. I’ve contacted customer service several times. They seem unable to get their transport company Correos Express to deliver my order. Had a problem with another order last year. So: good shoes poor customer support

Update: lies. You have not attempted to ring my mobile number. My call records show no calls from you. I have kept nearly twenty emails and chat messages between you and me, including the one which promised delivery on December 19th. I have never asked for delivery on the 30th. I have asked for my €120 back a request you have ignored.
Poor service and untruths. Avoid.

Latest:
Received yet another email suggesting that if I’m not happy with delivery on 30 December I should return the goods and ask for a refund. This involves a long journey to the local post office. If I don’t get a refund in 24 hours I’m done with contacting these people who fob you off with untruths.
If you like Pikolinos shoes as do I I advise buying from a shop or Amazon. Never from online shop.
Update: it seems that they did try to contact me but I never answer unknown callers. Shoes still not received so asked for refund.Today received an email telling me they will try to contact the delivery company on January 2 and then decide on a refund. PayPal now dealing with it. Worst customer service ever. But will keep buying the shoes.

I adore Pikolinos shoes. They are a work of art. OBSESSED.

This is the second pair of FUENCARRAL loafers that I have ordered in my 73 years around the sun, if that tells you anything! These are as comfortable as a pair of goat-skin gloves!

Absolutely gorgeus boots!! Resistant and comfortable. Arrived at my address in just a few days.
It was my first buy, but it won't be the last

I bought some beautiful sandals with enclosed heels. They fit great in the store. When I wore them, they caused very bad blisters on the backs of my heels. I looked at the shoes, and noticed that the leather on the heel is very rough and there is no cushion.

Very happy with boots as look great and most importantly are very comfortable straightaway. Obviously the delivery time is a little longer but they are well worth waiting for! So pleased.

Customer service is unacceptable. They produce overpriced boots that have disintegrating soles. The soles cannot be replaced so you’ve dropped a few hundred dollars for a piece of leather that might as well be a chew toy for dogs. Wouldn’t recommend that as whatever cheap material sole is comprised of would probably carry some form of toxicity throughout leather.

Your production using inferior materials has been reported to FTC. Your expensive products should be outlawed from production.