Pineapple Island Reviews 4,111

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the beautiful, well-made, and unique jewelry that often features a laid-back, beachy, or surfer vibe. Reviewers frequently commend the excellent quality of the items, noting their durability and resistance to discoloration, even with daily wear and exposure to water. The delivery service is often described as quick and efficient, with orders arriving promptly and beautifully packaged, sometimes including thoughtful touches like handwritten letters. Overall, people appreciate the smooth ordering process, the great value for money, and the company's commitment to ethical and sustainable production. However, some customers also noted occasional issues with delivery, such as orders getting lost in the post or taking a while to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and... See more

Quality

People report positive experiences with quality, consistently praising the jewellery as pretty, well-made,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as great and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more

Company replied

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more

Rated 5 out of 5 stars

Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more

Company replied


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Pineapple Island logo

Reply from Pineapple Island

Hi Joanna,

Thank you for your feedback! We're delighted to hear you love the bracelets. Enjoy wearing them!

All the best
Nikki 😊 x






Rated 5 out of 5 stars

Placed an order at short notice for my…

Placed an order at short notice for my needs. Very helpfull staff actually actioned my order straight away so delivery requirement met. Quality of goods excellent value for money

August 30, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Veronica,

Thank you for sharing your experience! We're glad our staff could promptly assist you with your order and meet your delivery needs. It's wonderful to hear that you found the quality of the goods excellent and a great value for money. We appreciate your support!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Lovely!

I bought two bracelets and matching anklets. As always the quality is good, the items are pretty and delivery was exceptionally fast. Lovely!

August 30, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Jane,

Thank you for your lovely feedback! We're delighted to hear that you're pleased with the quality and beauty of the bracelets and anklets. It's also great to know that your delivery arrived quickly. We appreciate your continued support!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Highly Recommended

Very happy with my four bracelets from
Pineapple Island. Such great value and lovely quality.

August 23, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Martyn,

Thank you for your wonderful feedback! We're delighted to hear that you are happy with your four bracelets from Pineapple Island. It's great to know you appreciate the value and quality. We look forward to serving you again soon!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Very easy order process

Very easy order process. Nice quaility for the price paid. Great value for money. Quick delivery. Could not fault in any way. Will use again and be happy to recommend

August 28, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Roslyn,

Thank you for your fantastic review! We're pleased to hear that you found the order process easy and the quality and value to your liking. We're also glad the delivery was quick and met your expectations. We appreciate your recommendation and look forward to serving you again!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Excellent product beautifully packaged…

Excellent product beautifully packaged couldn’t be happier exactly what I expected , and will definitely be ordering again.

September 11, 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hi Bob,

Thank you so much for your lovely feedback! We're delighted that you're happy with the product and its packaging. It's wonderful to know it met your expectations. We look forward to your next order!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

The products are great quality and…

The products are great quality and although there was an issue with one of the items received, it was resolved very quickly. Fantastic customer service! 😊

August 27, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Claire,

Thank you for your kind words! We're glad to hear you are pleased with the quality of our products. We apologise for the initial issue, but we're happy it was resolved quickly. Your satisfaction is our priority, and we appreciate your patience and understanding. We look forward to serving you again! 😊

All the best
Nikki x

Rated 5 out of 5 stars

Love my new bracelet and ring

Great products and quick delivery

August 27, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Rebecca,

Thank you for your positive feedback! We're delighted to hear that you are satisfied with our products and delivery service. We appreciate your support and look forward to serving you again soon!

All the best
Nikki 😊 x

Rated 5 out of 5 stars
Pineapple Island logo

Reply from Pineapple Island

Hi Joanne,

Thank you so much for your kind words! We're happy to hear that you are happy with our products and delivery service. Your satisfaction is our top priority, and we look forward to serving you again soon!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Great quality and love the bracelets…

Great quality and love the bracelets and anklets!

September 7, 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hi Marie,

Thank you so much! We're thrilled to hear that you're loving the bracelets and anklets. Your satisfaction with the quality means a lot to us. Enjoy your pieces, and we hope to see you again soon!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Stunning pieces…

These beautiful bracelets are the best quality and amazingly cheap! I ordered 6 at once and they are absolutely stunning. Off to order some now right away in fact I love them that much. Arrived promptly - faultless product & service ❤️

September 7, 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hi there,

Thank you for your fantastic review! We're overjoyed to hear that you love the bracelets and found them to be of great quality and value. Your enthusiasm means a lot to us. We're glad they arrived promptly and that you're satisfied with both the product and service. Enjoy your new bracelets, and happy shopping! ❤️

All the best
Nikki :) x

Rated 5 out of 5 stars

I love this company

I love this company! Great products and fast delivery.

August 23, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Vicky,

Thank you for your wonderful feedback! We're delighted to hear that you love our products and appreciate the fast delivery. We look forward to serving you again soon!

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Felt compelled to write a review as not…

Felt compelled to write a review as not only do I love the product but have had a great customer service experience. I bought a silver double wave ring at the pineapple pop up shop at a local festival, loved the jewellery style and story behind it. I love the simplicity and lightness of the ring and it is not like adjustable ones I've had before that pinch the skin. It suits perfectly, is so light weight and looks super sophisticated in a understated way. Yesterday I thought I'd lost the ring at the airport as took it off and put it in one of those grey boxes and forgot to take it out, was annoyed as really liked it so quickly ordered another one online. I had one final check and then found it on the floor in the area I'd picked up my stuff, typical. Anyway, the second ring arrived the very next day in the post! In a lovely gift box and as nice as the first, even slightly shinier which shows each one produced is individual. I'm going to give it to my friend as a gift. I think for the price, the item is lovely, there were no sharp bits on the two rings I have (as has been said in another review) but I imagine you could probably smooth it down with a nail file if needed) and definitely think it's worth the small price tag. Would order from this company in future without hesitation, thanks pineapple island!

September 5, 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Hi Kira,

Thank you so much for taking the time to share your experience! We're so happy to hear that you love the silver double wave ring and had such a positive customer service experience. It's great to know that the ring's simplicity and lightweight design stood out to you. We're glad you found your original ring and that the second one arrived quickly and in perfect condition. Thank you for your kind words and recommendation—we look forward to serving you again in the future!

All the best
Nikki 🫶🏼 x

Rated 5 out of 5 stars

Great product

Really great service. I accidentally used my old home address and this was quickly rectified when I messaged customer services. Products are great too - will definitely be purchasing again.

August 23, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi there,

Thank you for your kind review! We're glad to hear that our customer service team was able to quickly resolve the address issue for you. It's wonderful to know that you are happy with our products as well. We appreciate your support and look forward to serving you again soon.

All the best
Nikki :) x

Rated 5 out of 5 stars

Purchased a ring was very impressed…

Purchased a ring was very impressed with delivery arrived in only few days and was exactly as thought it would look like have ordered lots and have never been disappointed

August 22, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Moira,

Thank you so much for your wonderful review! We're delighted to hear that you were impressed with the delivery speed and that the ring met your expectations. It's great to know that you've consistently had positive experiences with us. We truly appreciate your loyalty and look forward to serving you again soon.

All the best
Nikki :) x

Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great jewellery.. would definitely recommend

August 21, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Stacey,

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with our customer service and are pleased with the jewelry. Your recommendation means a lot to us. If you need anything else or have more feedback, we’re always here to help!

All the best
Nikki 😊 x

Rated 5 out of 5 stars
Pineapple Island logo

Reply from Pineapple Island

Hi JJ,

Thank you for your feedback! We're glad to hear that you found the purchasing process easy and that your delivery was quick. If there's anything else we can assist you with or if you have any other comments, please let us know. We appreciate your support.

All the best
Nikki 😊 x

Rated 5 out of 5 stars

It was very good.

It was very good, I received plenty of messages saying thank you for choosing us, and I was updated to where my parcel was. I'm very pleased with my product too. Thank you.
From Katherine

August 14, 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your kind words, Katherine! We’re delighted to hear that you appreciated the updates and the messages from our team. It’s great to know you’re pleased with your product as well. If you ever need assistance or have more feedback to share, we’re here for you. Thanks again for choosing us.

All the best
Nikki 😊 x

Rated 5 out of 5 stars

Excellent communication

I bought a selection of bracelets and anklets and they all look great. Pineapple Island accidentally sent me the wrong product but it was dealt with quickly and kindly.

August 19, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Kate,

Thank you for your understanding and the positive feedback! We're glad to hear that you love your bracelets and anklets. Apologies for the mix-up, but we're happy to know it was resolved quickly and kindly. Your satisfaction is important to us!

All the best
Nikki 😊






Rated 5 out of 5 stars

Absolutely adore my necklace,bracelet…

Absolutely adore my necklace,bracelet and anklet from pineapple island!! They are so comfy you forget your wearing them!

August 19, 2024
Pineapple Island logo

Reply from Pineapple Island

Hi Maxine,

Absolutely adore my necklace, bracelet and anklet from pineapple island!! They are so comfy you forget your wearing them!

All the best
Nikki 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look