pinkhoney.co.uk Reviews 

174
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful packaging and the lovely, high-quality makeup products that arrive looking very cute. Consumers also highlight the amazing formulas, affordable prices, and quick customer service that happily helps with queries. Some reviewers were not happy with missing items, damaged packaging, or unexpected skin reactions from applying certain items. People also noted frustrating issues with incorrect shade colors received, poor texture, and a complete lack of proper product longevity. Additionally, shoppers mentioned ongoing difficulties when trying to resolve problems or obtaining support from the dedicated customer support team.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the lovely shades,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the natural shades, lovely... See more

Order

People report ambiguous experiences with order, as some reviewers express great satisfaction and plan to... See more

Customer service

Clients share ambiguous opinions on customer service, with many consumers praising the quick advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly such good brow gel! Lovely packaging too. Not often I leave reviews but I will deffo shop again :) so affordable compared to the usual high end brands I buy… and better! Constructive crit... See more

Company replied

Rated 5 out of 5 stars

Very happy with delivery time and my order. I ordered lip liner, lipstick, lip glaze and cream blush. It was sent quickly and arrived 2 days later. Beautifully packaged products, so cute! And the ma... See more

Company replied

Rated 5 out of 5 stars

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... See more

Rated 5 out of 5 stars

Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

174 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(174)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased my original super hold with…

Purchased my original super hold with fast delivery smells insane just like bubble gum 😍😍 and the hold is unreal my eyebrows do not move! Best eyebrow product I have every used it’s now my go to! can’t wait to try all other products chocolate wonder wax is next on my list!

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Such an amazing product and company

Such an amazing product and company, I emailed for some advice before I bought a product and the team were so helpful and lovely! Definitely a customer for life, it’s part of my every day routine and I love it holds my brows all day and smells so good!

February 24, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Ordered in November 2020, never received anything. Tried contacting them via email and at forst they said they would re-send the package because it got lost. I don’t think they ever did resend, though. They never provided a tracking number either. I then tried to follow up multiple times - through email, instgram and their website. After a month they got back to me via email claiming that their firewall bounced my emails back and claimed again that they will re-send the package. A month later I again followed up on multiple channels to request a refund. Had to contact them multiple times. After a month they finally deigned to answer, issuing the refund. Very bad experience, feels like they just don’t care about customers.

February 23, 2021
Unprompted review
Rated 3 out of 5 stars

Ordered the wonder wax & brow pencil

Ordered the wonder wax & brow pencil - wonder wax was sooo dry and went everywhere except the actual eyebrow. But pencil really good so 50/50 & I love the original pink honey glue, so maybe the wonder wax was an anomaly - but still disappointed as wasted money on it :(

February 4, 2021
Unprompted review
Rated 1 out of 5 stars

Still waiting for my order

My daughter ordered an item and paid for next day delivery and two weeks on we’re still waiting. Found there address on company’s house might have to go and collect it! My advice is to AVOID!!! this company.

December 22, 2020
Unprompted review
Rated 1 out of 5 stars

inadequate and low quality customer service

I had placed an order over a month ago, I reached out to pinkhoneyuk though email and did not receive a response. So I then reached out through instagram they said I did receive an email back and to check my junk file, which I did and there was no response. The told me to send my order number. Once I did I was ignored so I commented on their post to grab their attention. They deleted my comment and then replied saying my package was lost and a new one would replace it and tracking would be sent the next day. A week went by with no update, so I messaged again and was ignored. The message was seen but it was obvious that it was not a priority for them to help me. The products look great but I would not order from them again nor recommend that anyone out of the UK does. They are a small business and I expect more from them. They have time to advertise the product on their instagram but no time to make sure their customers receive the product. I would give zero stars if it was possible.

November 11, 2020
Unprompted review
Rated 1 out of 5 stars

I was really excited to try this…

I was really excited to try this product but never received it. I tried contacting them about this issue several times but they never responded so be wary of their horrible customer service.

October 28, 2020
Unprompted review
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