Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I so appreciate the prompt response to…
I so appreciate the prompt response to my return/exchange request. This was the most seamless experience of my online shopping. Thank you
February 2, 2026
Unprompted review
Reply from pinklaura.com
Dear Katherine
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Friendly and helpful customer service
Friendly and helpful customer service! When my item arrived damaged they sent me a new one right away!
January 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Briana
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Sunny gave me the BEST service!
Sunny gave me the BEST service!! She is very kind and very prompt with her response… it was a pleasure working with her!!!
January 28, 2026
Unprompted review
Reply from pinklaura.com
Dear Liz
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very responsive and amicable to…
Very responsive and amicable to accommodate my need!
January 30, 2026
Unprompted review
Reply from pinklaura.com
Dear Kelly
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Really cute!
I received my order and the size I ordered was too small. I was able to get it reordered quickly with Molly in their customer service department. The quality is good and its really cute! I am looking forward to getting the bigger size and wearing it!
January 30, 2026
Unprompted review
Reply from pinklaura.com
Dear T Andre
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service very helpful
Customer service very helpful! Quick to respond. Very kind.
January 30, 2026
Unprompted review
Reply from pinklaura.com
Dear Wendy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great service!
The sizing of the item was off and not as expected however, they did a great job of fixing and I am completely satisfied!
January 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Lynette
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great Customer Service
Amazing customer service and pleasant to work with.
I requested a replacement, as the jacket I ordered ran small. The customer service rep replied promptly and helped to expedite my exchange/replacement right away.
I will def order from this company again.
January 28, 2026
Unprompted review
Reply from pinklaura.com
Dear Sonya
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service!
I placed an order for an item I saw online. Lots of great stuff by the way! It was intended as part of a Christmas gift for a young girl. Although I was notified that it was delivered, I never received it. Customer service was great and very thorough in refunding me for the “lost” item. I very much appreciate good customer service and I will, for sure, consider ordering items from Pink Laura in the future knowing I will be well taken care of. Thank you!
December 23, 2025
Unprompted review
Reply from pinklaura.com
Dear Mary D
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia was so helpful
Mia was so helpful! I ordered a vest and unfortunately needed a refund as it wouldn’t arrive in time…she kept me updated and was very prompt! I will definitely order from this company again! Thanks
January 26, 2026
Unprompted review
Reply from pinklaura.com
Dear vickie
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
The company is reliable
The company is reliable and stand by their products. My interaction with them has been very pleasurable and the took care of my request very quickly. The clothing thaT I ordered was nicely made and good quality. I would recommend this company.
January 27, 2026
Unprompted review
Reply from pinklaura.com
Dear Polly
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
KIKI was super patient and very helpful…
KIKI was super patient and very helpful with my products I ordered. Very polite and seems genuinely caring. I will be ordering again soon. Tammy
January 26, 2026
Unprompted review
Reply from pinklaura.com
Dear Tammy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very helpful with my return order thank…
Very helpful with my return order thank you
January 27, 2026
Unprompted review
Reply from pinklaura.com
Dear Miss Grubb
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Wonder shop so many great things and…
Wonder shop so many great things and custom service is outstanding. I purchased the fleece lined leopard hoodie with kangaroo pocket. Great quality and will be great for camping. Highly recommend.
January 26, 2026
Unprompted review
Reply from pinklaura.com
Dear Kandy
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Molly
Molly handles my order excellent, she’s replacing my item and I will be greatdup
When I receive it.
January 22, 2026
Unprompted review
Reply from pinklaura.com
Dear Angie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Easy return process
Easy return process! Very nice to work with on exchange for another size. Product was good quality! Can’t wait to wear it!
January 25, 2026
Unprompted review
Reply from pinklaura.com
Dear Chaney
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Great customer service
Jacket arrived too small, reached out to customer service and a replacement was arranged. Im really happy with the promptness, politeness, and willingness to problem solve. Would definitely shop here again. Great customer service
January 22, 2026
Unprompted review
Reply from pinklaura.com
Dear Emily
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Service got back quickly
January 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Arlene
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Reply from pinklaura.com
Dear Autumn B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Making an exchange was really quick and…
Making an exchange was really quick and easy! I got the wrong size [L] I needed an XL, I measured incorrectly.
I sent an email about it and got a response and a walk through step by step instructions on how to go about my exchange quickly. Very easy and no hassle! I can't wait to receive my jacket (leopard print)! Great quality and style!
January 20, 2026
Unprompted review
Reply from pinklaura.com
Dear Tawny Rae
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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