Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st purchase 5 stars
I just made my 1st purchase from PinkLaura and love it all. The customer service is top notch as well. Very attentive and helpful. I will be shopping with them often.
February 26, 2026
Unprompted review
Reply from pinklaura.com
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Glitter Hoodie
I ordered a sweatshirt from Pink Laura and when I inquired about my shipment the customer service team responded promptly and helped me with my tracking and package. They were very friendly and helpful. I have seen comments that this site is a scam but it is NOT. I did receive the product and am happy.
February 12, 2026
Unprompted review
Reply from pinklaura.com
Dear Dawn
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service and the quality…
Great customer service and the quality of the jacket is beautiful. Nicely lined and warm.
February 25, 2026
Unprompted review
Reply from pinklaura.com
Dear heather
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I ordered the leopard jumpsuit on…
I ordered the leopard jumpsuit on 2/2/26 & the amount was deducted from my account on2/3/26. I haven’t received the merchandise or any ordering info. I have gotten scammed outta the money. Please help!!
February 2, 2026
Unprompted review
Reply from pinklaura.com
Dear Jodelle
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Zero
No stars
Took four weeks to arrive
American funds!!!!
The jacket I purchased was made wrong, arm holes for a child
Or made by a child
I tried contacting all avenues for refund or exchange , no email address exists
Never again pink Laura!
February 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Roseanne
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Zero communication
Zero communication
Still havent received my order
Do not order- it is a scam!
January 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Dan
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Mia was super helpful and worked with…
Mia was super helpful and worked with me. I received my replacement top Friday and it was great!
Thank you so much Mia!! TOP NOTCH CUSTOMER SERVICE!!!
February 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Jennifer
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Outstanding customer service
Package got lost and Mia helped out immediately. Phenomenal customer service!
February 14, 2026
Unprompted review
Reply from pinklaura.com
Dear Christie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a really positive experience…
I had a really positive experience because the customer service felt attentive, responsive, and genuinely helpful. I appreciated how quickly my questions were answered and it made the process smooth and stress-free. The materials also stood out. They felt durable, well-made, and higher quality than I expected, which gave me confidence in the product. Your team clearly prioritizes customer satisfaction and product quality. The combination of knowledgeable service and strong materials shows that you care about both the experience and the end result.
February 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia from customer service
Mia, from customer service was so helpful with my queries, very quick responce with emails and outcome of order, very impressed as a first time buyer from this company, definitely be shopping again.
February 4, 2026
Unprompted review
Reply from pinklaura.com
Dear AJR
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Cute clothes
I've purchased an item with Pinklaura before and I love it. My most recent purchase i didn't look at the size chart before ordering. When I got the item, its was tight. I reached out to customer service to see if I could exchange for a bigger size but the item wasn't available any longer. The agent was great. She offered me a 20% refund and a coupon to keep the item or I could return it. The clothing item is still a very cute piece and it's good quality so I'll be keeping it.
February 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Colleen
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Had to abide by company policy but…
Had to abide by company policy but assisted nonetheless.
February 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Donna
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Customer service was very responsive…
Customer service was very responsive and helpful. The product, however, is not something a I intend to purchase again. Not to disrespect PinkLaura, but I will be donating the items to someone who needs them.
February 11, 2026
Unprompted review
Reply from pinklaura.com
Dear MMS
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Order up a size or 2. Glittery hoodies are so pretty!
The shirts came in smaller than expected but they were quick to resolve the issue! The sparkle hoodies are so pretty!!
February 10, 2026
Unprompted review
Reply from pinklaura.com
Dear candice
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Reply from pinklaura.com
DearJessica
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I’ve had the most amazing experience…
I’ve had the most amazing experience with pink Laura. The customer service is beyond satisfying, and the clothes are beautiful.
February 7, 2026
Unprompted review
Reply from pinklaura.com
Dear Terry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was exceptional
Customer service was exceptional. They handled my issue so quickly and much to my satisfaction. They were so kind and helpful!
February 6, 2026
Unprompted review
Reply from pinklaura.com
Dear Kelley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service!
I ordered a few items and they didn’t fit. Mia is going to replace my items for a different size. I paid the shipping fee for these items but get to keep the size that didn’t fit. This is really great and I appreciate her help. Very quick at returning my email! Will be buying more from Pinklaura due to the great professionalism and customer service!
Than you Mia!
February 4, 2026
Unprompted review
Reply from pinklaura.com
Dear Susan
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service provided
February 4, 2026
Unprompted review
Reply from pinklaura.com
Dear AB
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Karry's Customer Service was Amazing!
Karry was amazing! I had two orders with wrong items shipped. Karry gave me several options to choose from to resolve the issues. We worked together to get everything in place that I was happy with. I greatly appreciated the dedication to make things right!
January 30, 2026
Unprompted review
Reply from pinklaura.com
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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