Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent customer service
Excellent customer service! Charlotte went above and beyond to make a size correction right! Thank you!
February 5, 2026
Unprompted review
Reply from pinklaura.com
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Package wasn’t received and contact…
Package wasn’t received and contact customer device and new one was arranged to be shipped out
January 19, 2026
Unprompted review
Reply from pinklaura.com
Dear Kimberly
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Pinklaura.com is going to replace my…
Pinklaura.com is going to replace my purple rhinestone sweatshirt that got lost in the mall! They are even going to size up for mee! Pinklaura.com is 5 Starr company! A+++++++ all around! Thank you for being amazing! I highly recommend them! I'll be doing business with them again!
January 8, 2026
Unprompted review
Reply from pinklaura.com
Dear Samantha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
GREAT TRANSACTION
GREAT TRANSACTION. FAST SHIPPING!!
WONDERFUL CUSTOMER SERVICE!!
January 15, 2026
Unprompted review
Reply from pinklaura.com
Dear Lisa B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Order resolution
After communicating with Molly about my order she moved quickly in finding a resolution that worked for everyone. She was very cooperative and understanding of the situation and made it right.
March 9, 2026
Unprompted review
Reply from pinklaura.com
Dear Brenna
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I was not happy with what I received…
I was not happy with what I received but their customer service did all they could to make it right. Good job
March 6, 2026
Unprompted review
Reply from pinklaura.com
Dear kathy
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Mia was incredibly helpful
Mia was incredibly helpful. The product I ordered did not fit right and she was very helpful to remediate and get me the right product. The helpfulness was very appreciated.
February 16, 2026
Unprompted review
Reply from pinklaura.com
Dear Sarah
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer service team was absolutely incredible!
Customer service team was absolutely amazing! I made a mistake on my order and they handled it like a pro for me so quickly too!! Definitely shopping here again!
March 4, 2026
Unprompted review
Reply from pinklaura.com
Dear Becca
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
My Mistake Corrected
I made a stupid mistake in my order and placed it 3 times. I emailed customer service and was put in touch with Mia - she was so immensely helpful. She responded quickly and set my expectations for the refund. The refund came quicker than promised - couldn't be more pleased.
March 4, 2026
Unprompted review
Reply from pinklaura.com
Dear Susie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I requested a cancel I accidently…
I requested a cancel I accidently pressed order. I heard very quickly and was refunded!
March 4, 2026
Unprompted review
Reply from pinklaura.com
Dear Jackie
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Ordered on 2/18
Ordered on 2/18, still no update or delivery, but they got my money
March 5, 2026
Unprompted review
Reply from pinklaura.com
Dear Wendy
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great Customer Service
I love these well made clothing items! After my last purchase there was an issue with the mail carrier. The customer service rep was professional and fixed everything for me quickly! I couldn’t have asked for better assistance!
March 4, 2026
Unprompted review
Reply from pinklaura.com
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
She listened and responded very…
She listened and responded very politely and respectfully. Helped with my issue right away.
March 2, 2026
Unprompted review
Reply from pinklaura.com
Dear GAIL
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Horrible- after 4 weeks received the…
Horrible- after 4 weeks received the order of 2 dresses- absolutely NOT what was ordered the quality and material looked like of bought at a dollar tree- customer service support NEVER responded
Worst online experience ever (and I shop a lot online)
February 27, 2026
Unprompted review
Reply from pinklaura.com
Dear Brenda
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I changed my mind about a dress I had…
I changed my mind about a dress I had ordered and requested to cancel the order within a few hours of placing it and requested a refund. The response time was good. My order was canceled and I received my refund within a few days.
March 1, 2026
Unprompted review
Reply from pinklaura.com
Dear Lisa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Amazing customer service would buy from…
Amazing customer service would buy from them again !!!!
February 25, 2026
Unprompted review
Reply from pinklaura.com
Dear DeeDee
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Top notch experience
My experience with Pinklaura has been excellent. The quality of the clothes are top notch and Charlotte with customer service was very helpful and accommodating. I will definitely continue shopping with this company.
February 24, 2026
Unprompted review
Reply from pinklaura.com
Dear Shannon
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Charlotte was amazing and so helpful…
Charlotte was amazing and so helpful and responsive with any questions. She also would update on the status of the package. I LOVE the two sparkly hoodies that I ordered. They are beautiful. You can never have too much sparkle. I would order from PinkLaura again without hesitation. Thank you so much! If I could give 500 stars I would.
February 27, 2026
Unprompted review
Reply from pinklaura.com
Dear Jan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service is great
Customer service is great! They have been quick to answer any question that I had.
February 26, 2026
Unprompted review
Reply from pinklaura.com
DearVickie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent Customer Service!!
I didn’t get an item I ordered but Charolette offered to resend it. She was awesome. She answered every email I sent and kept me updated on the tracking all along. That rarely happens with online ordering. I so appreciate her wonderful customer service support!
February 2, 2026
Unprompted review
Reply from pinklaura.com
Dear Nancy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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