Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I am so grateful to Charlotte at PinkLaura for her thorough and courteous customer service that she provided me recently on a dress return that I needed to make. The clothing I received was beautiful but didn’t fit properly and Charlotte contacted me after my return request was submitted and efficiently and promptly helped me to secure a resolution to my issue. She provided numerous follow ups and suggestions to ensure that I was a satisfied customer in the end and I’m so thankful for her assistance and attention to my matter. Thank you Charlotte and thank you Pink Laura!!
April 25, 2026
Unprompted review
Reply from pinklaura.com
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The shirt I received was beautiful and…
The shirt I received was beautiful and well
Made. Will definitely order another
April 29, 2026
Unprompted review
Reply from pinklaura.com
Dear Chris
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Great customer support
April 16, 2026
Unprompted review
Reply from pinklaura.com
Dear Gezzie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Got my outfit in and it had a defect
Got my outfit in and it had a defect. Emailed the company and she got right on it. Sending me a new set out.
April 27, 2026
Unprompted review
Reply from pinklaura.com
Dear Nickie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The vendor is very good at customer…
The vendor is very good at customer service and making sure the order is satisfactory.
April 26, 2026
Unprompted review
Reply from pinklaura.com
Dear Melinda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Reply from pinklaura.com
Dear Erin
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Experience was easy and communication…
Experience was easy and communication was a plus. Dresses are of good quality. Needed to return one and the options were clear and very reasonable.
April 16, 2026
Unprompted review
Reply from pinklaura.com
Dear Lilah
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
So easy to work with you
So easy to work with you! Great customer service!
April 25, 2026
Unprompted review
Reply from pinklaura.com
Dear Samia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They sent me a replacement on both my dresses
They sent me a replacement on both my brown and my red/purple dresses that I ordered in a medium. When I tried them on they were too small. So they replaced them with a large. I only had to pay shipping. Wonderful service, I’ll be ordering again.
Ann Williamson
April 25, 2026
Unprompted review
Reply from pinklaura.com
Dear Ann
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I thought I was getting three multi colored jackets…
I thought I was getting three jackets in pink brown and black and I ended up with three pink. I was able to pay a fee and keep my items and get the colors I originally wanted shipped to me immediately with no fuss or hassle. The quality of this material is great and I recommend pinklaura to everyone. Thank you
April 8, 2026
Unprompted review
Reply from pinklaura.com
Dear Amber
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service!
Great customer service!
Will shop with them again
April 24, 2026
Unprompted review
Reply from pinklaura.com
Dear Sarah
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Above and beyond...
Your customer service representative went out of her way to get my replacement items!! I really appreciated that!!
April 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Christi
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Clothing is well priced and acceptable…
Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime promptly responded to my request and offered an exchange or discount on item already received.
April 23, 2026
Unprompted review
Reply from pinklaura.com
Dear Family of 4
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I bought a few items to try it out
I bought a few items to try it out. The jacket I bought fit terribly and looked ridiculous. I emailed somebody to get a shipping label to return the item and was told they do not do returns. I would get a store credit instead. In my opinion, the clothes are not worth the money. The shipping took forever and the customer service was terrible. Now I am stuck with a garment I will never wear. They told me I could sell the items. That was their solution. An absolute joke. Do not buy from this company
April 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Victoria
We sincerely apologize for your inconvenience in returning your product.
We understand your desire for a smooth return and we support returns and exchanges.
If you would like us to reassess your order or would like further assistance, please feel free to contact us at any of the following email addresses:
Customer Service Email: olivia@clientcare2025.com
Please be assured that we are committed to providing every customer with a satisfactory after-sales service within our policy. Thank you for your understanding and support.
Best regards
Olivia
Reply from pinklaura.com
Dear Lottie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service and quality…
Great customer service and quality products. I couldn't be happier, I order from them a LOT!
April 23, 2026
Unprompted review
Reply from pinklaura.com
Dear Rebecca
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
After being unable to access tracking…
After being unable to access tracking information on my order for several weeks, I emailed my concerns and I heard from Mia very promptly to address the issue.
April 22, 2026
Unprompted review
Reply from pinklaura.com
Dear Jennifer
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I Appreciate the Service I Received and Expertise
I Appreciate the Service I Received and the Representative worked Great to resolve my issue.
April 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Elizabeth
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer Service & Resolution
Mia was very helpful with my order. Somehow I made a mistake and ordered three of the same dress. I was able to get replacements for the two different colors that I wanted. She was very quick to respond and very nice. I will definitely be ordering again.
April 22, 2026
Unprompted review
Reply from pinklaura.com
Dear Cheryl
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Excellent Customer Service
I recently made a purchase from Pinklaura.com. When the item arrived, it unfortunately was too small. I then reached out via email to return the item however; with the shipping cost over seas being so expensive, they opted to send me another item free of charge and I was able to keep the original item. They were very responsive via email during all of my correspondence...and that is hard to find these days. Molly, thank you for making my first experience with Pinklaura a good one.
April 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Angela
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.