Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from pinklaura.com
Dear Katie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My experience was awesome
My experience was awesome! Very quick response, super friendly, and extremely helpful.
April 21, 2026
Unprompted review
Reply from pinklaura.com
Dear Sharon
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Replaced item with one of my choice due…
Replaced item with one of my choice due to sizing issues. Prompt responses and multiple options for returns
April 17, 2026
Unprompted review
Reply from pinklaura.com
Dear Sarah
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Unfortunately my package was stolen…
Unfortunately my package was stolen from my mailbox. When I contacted customer service they were very prompt and understanding and shipped a replacement order immediately. I couldn’t be any more satisfied. Would definitely recommend shopoibv Pinklaura to everyone
April 20, 2026
Unprompted review
Reply from pinklaura.com
Dear Marianne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent Customer Service
Mia has been excellent to work with. She has been so helpful and so very professional. She is an asset to this company.
April 17, 2026
Unprompted review
Reply from pinklaura.com
Dear Tammy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Order at least one size larger than you…
Order at least one size larger than you normally would. Customer service takes a minute but they work to make it right.
April 17, 2026
Unprompted review
Reply from pinklaura.com
Dear bigfiredawg
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Easy to work with
Easy to work with regarding receiving incorrect size.
April 15, 2026
Unprompted review
Reply from pinklaura.com
Dear Melissa
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Needed a return on dress was way too…
Needed a return on dress was way too long and lil
Tight
Was suggested to try to find an item as exchange !! So will wait to see how the blouse I chose fits and was told to keep the dress !
Excellent customer service and very quick response!
Thank y’all !! Here hoping blouse works
April 16, 2026
Unprompted review
Reply from pinklaura.com
Dear Deb
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Sizing is off
It took a very long time to get the product and I was so excited because they looked beautiful, but the quality is low and the sizing is way off so unable to wear them myself. I’m a large they look like a small working with Molly she’s fantastic. She refunded my entire purchase was which I did not ask, and she did it on her own, which was greatly appreciated. I would definitely continue to shop from this site. Give them another try because of Molly and her fantastic customer service.
April 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Melliss
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Continues follow up and timely response…
Continues follow up and timely response from customer service. CHARLOTTE offered me choices to solve issues resulting in positive outcome.
Virginia
April 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Viniang
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a dress
I ordered a dress, and it was not the right color I was looking for. The company was super quick and very friendly with helping me get a replacement item. Absolutely loved the service and I will definitely be shopping with them again!
April 15, 2026
Unprompted review
Reply from pinklaura.com
Dear Angie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My concerns were handled in a timely…
My concerns were handled in a timely manner with a resolution that worked for me. Would buy from them again.
April 6, 2026
Unprompted review
Reply from pinklaura.com
Dear Diana
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer service is great !
April 14, 2026
Unprompted review
Reply from pinklaura.com
Dear Kennedy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
SCAM SITE!
I ORDER FROM THIS SITE BACK IN EARLY FEBRUARY,ORDER NEVER CAME, CAN NOT REACH COMPANY!! DO NOT ORDER!!!!!!
April 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Delores
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Mia has been very responsive and…
Mia has been very responsive and helpful in answering my emails.
April 14, 2026
Unprompted review
Reply from pinklaura.com
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The customer service is excel
The customer service is excellent. I had a problem with a dress I bought. My email was answered immediately and a resolution was offered.
April 8, 2026
Unprompted review
Reply from pinklaura.com
Dear Gail
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Helpful in order
Molly has been very helpful in resolving my problem. Gave me a $50.00 refund and even ordered another item since we couldn’t get the coupon code to work. Thanks again
April 13, 2026
Unprompted review
Reply from pinklaura.com
Dear Linda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service has been great to work…
Customer service has been great to work with. They resolved my issue promptly and satisfactory.
April 11, 2026
Unprompted review
Reply from pinklaura.com
Dear Wanda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a shirt and paid over 30…
I ordered a shirt and paid over 30 dollars for it and never received it.
April 11, 2026
Unprompted review
Reply from pinklaura.com
Dear Karen
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Cheaply madehere was a 0 star that's what I…
If there was a 0 star that's what I would give it. After waiting a whole month (ordered on March 10th received today April 11th) so cheaply made. I am so disappointed. Mine will be donated to a thrift store. The price is high for being so cheaply made. Did I say it cheaply made?? Like China cheaply made.
April 11, 2026
Unprompted review
Reply from pinklaura.com
Dear Karen
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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