Pinnacle Reviews 

539
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Oliver Hughes (and his team) at Pinnacle Finance were superb, I can't recommend him highly enough. He was professional, knowledgeable and responded quickly every time I needed a call about my mortgage... See more

Rated 5 out of 5 stars

Great! These guys helped us get a mortgage when literally no one else could, we just renewed with them and are still very happy with the service

Rated 5 out of 5 stars

Great service throughout the setup of our new house mortgage. The paperwork and Agreement in Principle was arranged very quickly, allowing us to concentrate on other areas of the move, while not stre... See more

Rated 5 out of 5 stars

This is our second time using Pinnacle and they are second to none! Jason and Hayley were both extremely helpful and professional and kept us updated every step of the way. We used Pinnacle's rec... See more

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Company details

  1. Mortgage Broker

Written by the company

An industry leading mortgage broker offering a wide range of options, coupled with excellent customer service. We aim to work with you to achieve your mortgage goals by providing a professional service, tailored to your specific circumstances and needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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4.6

All reviews

(539)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We can't thank you enough for…

We can't thank you enough for everything. You have made our dreams come true of owning our first home with the market being as bad as it is currently we didnt think thst would happen.

Nothing was to much and you was always there when needed.

Even offering help after the sale with complete.

We highly recommend you and will definitely come back to you again.

Thanks again Ryan Forde and team.

June 1, 2023
Rated 5 out of 5 stars

Stress free

Made our experience of buying a house, stress free and kept us up to date at all times. Would recommend.

June 1, 2023
Rated 5 out of 5 stars

A brilliant team of professionals

The team at Pinnacle were knowledgeable, professional and persevered to helped us to secure a mortgage. It was a complex and challenging process and the team were patient and accommodating, which made the process a little less painful for us.

May 16, 2023
Rated 5 out of 5 stars

Excellent Personal Service

The team an Pinnacle where very helpful. We have a unique set of circumstances having just returned from the USA. They were able to guide us to a sensible solution and helped deal with the mortgage company, reducing the amount of paperwork and interaction to a minimum.

May 11, 2023
Rated 5 out of 5 stars

Arranged my mortgage

Pinnacle were quick and easy to deal with. The personnel are very professional and the communication at every stage is excellent. They knew exactly what to do to get the best results. Very, very happy with this company.

April 1, 2023
Rated 5 out of 5 stars

The best Mortgage Broker without a doubt! Look no further, absolutely amazing service from start to finish!

I am new to the world of buy to let and I can honestly say Pinnacle was second to none. Prior to contacting Pinnacle I had spoken to a few other broker companies and there was no comparison to Pinnacle (I won’t name and shame them). I am very grateful I had the pleasure of dealing with such an outstanding broker to secure my first buy to let mortgage.

Sam, thank you very much for never giving up on me to secure my first buy to let mortgage. I appreciate everything you have done for me, you’re a top bloke! We had a few obstacles to overcome but Sam was always on the ball to find a solution. He always kept me up to date every step of the way and If I needed to clarify anything I would get a quick response. He was very professional and has a wealth of experience within this field. He definitely knows what he is talking about and would say it how it is. Straight to the point, no beating around the bush! Also thank you to Rhiannon and the rest of the team who supported me to secure my mortgage.

This won’t be the last time I deal with Pinnacle, I already have them on speed dial for my next buy to let :)

I could not recommend Pinnacle enough! Thanks again for everything and keep up the excellent work!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Dan and Gabriele worked tirelessly to secure and then keep our mortgage offer as we sought to transfer it to another property after the first purchase fell through. They managed to increase our borrowing, keep our favourable rate and extend our deadline to allow for our second attempt. They are really dedicated to providing an excellent service and I will return to them next time. I would recommend to others without hesitation.

March 30, 2023
Rated 5 out of 5 stars

Their service is very professional

Their service is very professional, responsive, and friendly. I highly recommend Pinnacle. I am 100% confident they will make your life easier on behalf of you.

January 9, 2023
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Reply from Pinnacle

It was absolutely our pleasure working with you and we sincerely appreciate your feedback, thank you.

Rated 5 out of 5 stars

Brilliant, couldn’t recommend enough

Excellent customer service from start to finish, everything was explained exhaustively and we felt confident to proceed. In addition to providing a broker service, they also found us a solicitor and put us in touch with a home insurance specialist, both of whom we went on to use the services of. Special mention to Samantha and Gabriele for all their help and support.

October 27, 2022
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Reply from Pinnacle

We really appreciate your words, thank you very much for your feedback.

Rated 5 out of 5 stars

Outstanding service as always.

Outstanding service as always.

Even during the turmoil off the last couple of months, Pinnacle found me a solution to help cover the cost of my loft extension, with a good plan moving forwards. Recommended.

January 10, 2023
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Reply from Pinnacle

Thank you for leaving feedback, it was our pleasure working with you.

Rated 5 out of 5 stars

Pinnacle Finance were responsive

Pinnacle Finance were responsive, helpful and went above and beyond to ensure that I was satisfied with my mortgage offer.
Overall, I would highly recommend Pinnacle Finance to anyone looking.

December 18, 2022
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Reply from Pinnacle

Thank you for choosing Pinnacle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Communication

Good service, excellent communication

January 10, 2023
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Reply from Pinnacle

It was a pleasure working with you, thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Daniel and Rhiannon helped us to chase…

Daniel and Rhiannon helped us to chase our solicitor to arrange things. And they replied email repeatedly. Thank you so much for their help!

December 9, 2022
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Reply from Pinnacle

Thank you for your feedback, this is really appreciated.

Rated 4 out of 5 stars

Flexibility

We had a few issues with the lender due to the nature of the property and what came from the survey. The pinnacle team did will in rearranging another lender and getting the finance in place

December 22, 2022
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Reply from Pinnacle

Thank you for leaving your feedback, we look forward to working with you again in the future.

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