Pinnacle Reviews 

539
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Oliver Hughes (and his team) at Pinnacle Finance were superb, I can't recommend him highly enough. He was professional, knowledgeable and responded quickly every time I needed a call about my mortgage... See more

Rated 5 out of 5 stars

Great! These guys helped us get a mortgage when literally no one else could, we just renewed with them and are still very happy with the service

Rated 5 out of 5 stars

Great service throughout the setup of our new house mortgage. The paperwork and Agreement in Principle was arranged very quickly, allowing us to concentrate on other areas of the move, while not stre... See more

Rated 5 out of 5 stars

This is our second time using Pinnacle and they are second to none! Jason and Hayley were both extremely helpful and professional and kept us updated every step of the way. We used Pinnacle's rec... See more

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Company details

  1. Mortgage Broker

Written by the company

An industry leading mortgage broker offering a wide range of options, coupled with excellent customer service. We aim to work with you to achieve your mortgage goals by providing a professional service, tailored to your specific circumstances and needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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4.6

All reviews

(539)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Bridging loan on overseas property

They found us just the loan that we needed for a complex overseas purchase. During the whole process, Pinnacle colleagues were always available and did a lot of extra work to get the process over the line. There were quite a few hick-ups that they helped to sort out very effectively. We are very impressed and happy to recommend them.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent level of service to find a product to suit my specific needs. Great customer care - always patient and especially quick to correspond to keep me updated. Highly recommended.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

Jason was friendly,helpful and independent throughout the mortgage process. He kept us updated and always tried to find the best rates and options from across the market. Jason was very personable and easy to reach, I would highly recommend him for any future buyers.

September 27, 2023
Unprompted review
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Reply from Pinnacle

Thank you for your positive feedback.

Rated 5 out of 5 stars

Brilliant and personable experience end…

Brilliant and personable experience end to end. Dan and Rhiannon provided clarity and professional input throughout the whole process. I moved to Pinnacle from another broker as I was unsatisfied with the level of service I was provided. It was the best decision I made throughout the entire house-buying process.

September 11, 2023
Unprompted review
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Reply from Pinnacle

Thank you so much for your kind feedback Conor.

Rated 5 out of 5 stars

Expert help from Pinnacle Finance!

The team at Pinnacle Finance worked tirelessly to get a deal that fulfilled our unusual requirements. They were efficient, courteous, engaged, and kept us up to date at every stage.

September 30, 2023
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Reply from Pinnacle

We appreciate your feedback, thank you!

Rated 5 out of 5 stars

Excellent service

My remortgage was a complicated case, however Sam was professional and diligent at all times, and achieved a good result for me. I would recommend Pinnacle 100%.

July 1, 2023
Unprompted review
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Reply from Pinnacle

Thank you for taking the time to leave feedback. We're glad to have helped!

Rated 5 out of 5 stars

We have used Pinnacle a number of times…

We have used Pinnacle a number of times from our very first mortgage, a remortgage and a new mortgage and every time they have been brilliant! I would highly recommend

August 28, 2023
Unprompted review
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Reply from Pinnacle

Thank you so much for your review.

Rated 5 out of 5 stars

Professional and Personable

From first enquiry, Sam and then Ryan from Pinnacle were professional, personable, and reassuring. They found a suitable expat buy-to-let product quickly and Ryan worked carefully to adress all questions and queries from both myself and the lender promptly, ensuring that the re-mortgage progressed smoothly.

September 21, 2023
Unprompted review
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Reply from Pinnacle

Thank you for your positive feedback. We're happy to have helped you!

Rated 5 out of 5 stars

Can't recommend Dan & Rhiannon enough

Both Dan and Rhiannon have been utterly professional, on the case throughout the whole process, ensuring got the results we wanted. They are both very pro active and manage the whole process more than any other broker has for me in the past ... and I'm a portfolio landlord for over 20+ years now.

August 31, 2023
Unprompted review
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Reply from Pinnacle

Thank you for your kind words & taking the time to leave feedback. This is much appreciated!

Rated 5 out of 5 stars

Prompt and provide lots of guidance!

It was a great experience with prompt responses and guidance throughout the process.

I would definitely recommend them

May 31, 2023
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Reply from Pinnacle

Thank you, Richard. It was our pleasure assisting you.

Rated 5 out of 5 stars

Helped us more than we imagined

Jonathan was amazing through and through. We were in a bit of a jam and needed to get a mortgage sorted in a very short window.. Plus there were some complications when it came to our income - because we were living and working in Hong Kong and had vry little credit history in the UK.

Jonathan came through and got us an offer and completed it in the nick of time.

Highly recommend this team, they were amazing.

June 30, 2023
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Reply from Pinnacle

Thanks so much for your feedback. It was a pleasure to assist you.

Rated 5 out of 5 stars

I have worked with Pinnacle several…

I have worked with Pinnacle several times now for investment properties, Sam is always very knowledgeable, responsive and works hard to get us good mortgage deals, even with more complicated properties. He is always able to provide work-arounds to any problems that pop up along the way and keeps us in the loop. Thanks a lot Sam and team.

July 16, 2023
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Reply from Pinnacle

Thank you for taking the time to leave feedback & your kind words!

Rated 5 out of 5 stars

Pinnacle took the stress out of our…

Pinnacle took the stress out of our mortgage process and kept us up to date with the best advice at every stage. We highly recommend them and will certainly use them for any future mortgage products.

June 15, 2023
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Reply from Pinnacle

We were happy to assist. Looking forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and professionalism throughout. Would highly recommend and will use again in the future.

May 31, 2023
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Reply from Pinnacle

Thank you for your feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very Impressed

Cannot praise the team at Pinnacle enough. I had a complicated finance situation but that was no issue for my broker & his assistant.

July 6, 2023
Unprompted review
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Reply from Pinnacle

We appreciate your feedback. Thank you.

Rated 1 out of 5 stars

Terrible service

Terrible service. I was talking to a person named Daniel. During the telephone assessment he was lost, had no idea who he was speaking to and rude. He hung up the call.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service and experience as always

This is my second time using Dan and the team at pinnacle. Dan is so reassuring and knowledgable, providing genuine independent advice that removes the stress of the whole process. Won’t hesitate to use the team again

May 31, 2023

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