Pinnacle Promotions Reviews 

2,437
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

They said it was possible to deliver on time and day of the event they said it will not get there. They did give us a refund but It was to late to get a backup and it cost me a client. Very bed expe... See more

Rated 3 out of 5 stars

Working with our Rep has been a great experience. Quick to resolve issues with product, shortages and shipping damages. Product has been lacking in quality here and there. Shirts arrived with oil l... See more

Rated 2 out of 5 stars

I ordered 4 items. 2 of which were fine, but the quality of the other 2 items was very poor. One top I ordered, a split neck tunic style with 3/4 sleeve has awful material (itchy, felt like a cheap ki... See more

Company replied

Rated 5 out of 5 stars

We purchased leather luggage tags with our logo embossed on one side. They arrived in perfect condition, well packed and on time. They are a quality product that we know our conference attendees wil... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Written by the company

Pinnacle Promotions is a promotional marketing agency with expertise in design, sourcing, and production of branded merchandise and corporate apparel. Since 1994, we have helped some of the world's most recognized brands and institutions Make the right impression™ by selecting quality promotional products that are flawlessly customized and delivered faster than ever thought possible. Please call 877.300.2007 for additional information.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(2,437)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've used Pinnacle for a variety of…

We've used Pinnacle for a variety of promotional items, always conscientious with customer service and production, shipments arrive on time and are correct, items are of the quality you chose, and work is of good quality as well. Highly recommend.

August 19, 2021
Rated 4 out of 5 stars

I want this to be a 5 for our rep…

I want this to be a 5 for our rep Kelaiah has been outstanding for a few years now. We ordered 2000 totes last month (beautiful), 100 long sleeve t-shirts (perfect in fit, color and look) and 100 short sleeve t-shirts (wrong color, unexpectedly runs big - we order this brand every year). Now I am waiting for a replacement in the correct color with some variation in sizes to accommodate our extra petite staff members.

I tried to hold off completing this till the replacement shipment arrives but it will be lost in a morass of email before long and I didn't want to forget.

August 17, 2021
Rated 3 out of 5 stars

I ordered Lunch Bags with our College…

I ordered Lunch Bags with our College Logo. The order came in a timely manner, the bags looked good, however, the bag was very light weight. The impression I got from the picture was that it was more sturdy. Disappointed, but will have to use them anyway. I ordered 300.

August 16, 2021
Pinnacle Promotions logo

Reply from Pinnacle Promotions

We're sorry to hear that the quality of the lunch bags doesn't meet your expectations. Your account manager will be reaching out to you soon to work through some options.

Rated 5 out of 5 stars

Will order again

Our latest order is better than we expected and arrived promptly. Working with Jordan and her team ensures we get exactly what we need. Thank you!! Our event is sure to be a success.

August 16, 2021
Rated 5 out of 5 stars

I contacted Pinnacle to order some more…

I contacted Pinnacle to order some more shirts for our management team and quickly began interfacing with Bridget Hawks, our Account Manager. She worked with me through our order 100%; the placement of the order was effortless, and in a short time, we received our shirts with the logos display exactly as discussed. The counts, colors, and sizes were exactly as discussed. We will continue to do business with Pinnacle Promotions moving forward. Thanks!

August 16, 2021
Rated 5 out of 5 stars

Pinnacle continues to be my trusted…

Pinnacle continues to be my trusted source for outfitting my service team with professional and durable outdoor wear. Olivia was outstanding and made this experience very very easy and saved me a lot of time! I highly recommend

August 12, 2021
Rated 5 out of 5 stars

Very helpful

Very helpful, quick processing, on-time delivery! Very satisfied with their service and the product; from placing the order to delivery all went smoothly!

August 5, 2021
Rated 4 out of 5 stars

You did very well

You did very well. My rep was very helpful by giving me the best product for the amount of money we wanted to spend. She was patient while the committee made their decisions and answered all questions.

August 4, 2021
Rated 5 out of 5 stars

I ordered 72 t-shirts for my scout…

I ordered 72 t-shirts for my scout troop, and they are beautiful! The quality of the shirt is wonderful, and the printing is crisp and clear. The shirts are perfect, and the customer service was wonderful. Thank you for walking me through the process. I will definitely use Pinnacle the next time my troop needs printing.

July 24, 2021

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